Absolutely horrible. Rude nasty attitude and useless. The worst experience ever especially with…read morehaving my daughter. Tried to make me the problem because she was "multi-tasking" and I needed to be patient. Disrespectful in front of my daughter. Racist on top of it. Stood there forever more than 20 minutes before even being told they would assist me shortly. Couldn't find a solution attempted to make me a new email because the entered it wrong and was unable to use that for my account. Was told they would call tech immediately and after 10 minutes proceeded with idk how long this will take I will call them shortly. My fuses are really short and if it wasn't for my daughter the outcome would be completely different given the disrespect that was portrayed. I absolutely hate this establishment and company.

I worked with Dan he helped me get my service switched over from Verizon! it was amazing experience…read moremade the switch seamless!

Be aware when you open an account at the store, I was taken as a sucker for years. They built my…read moreaccount as a business account, and I do not have a business. They said a lot this way due to the fact that they make a commission offer of every account they open and business accounts pay more to their commissions. I've been overpaying every month for two lines. I've been being overcharged. Make sure they let you see what they're putting in that iPad or computer when they open a new account very disappointed this place is so ghetto. in clear words, they commit fraud.

I wish I had read the reviews before going with AT&T. The service was subpar. My Tracfone service…read morewas even better than AT&T. Unfortunately, I am pretty much stuck with them until I pay off my phone. If I ask to pay off my phone early I'll end up losing the trade-in value and paying for the full price of the phone. Also, you completely lose your trade-in phone. I can't wait until my phone is paid off. I won't ever get another AT&T service again. I will keep in mind not to trust any of their other companies: WarnerMedia, Cricket Wireless, SBC Global Services, Inc., Ameritech Capital Funding Corp., NextWave Wireless, and FiberTower.

Awesome prices are value and knowledge staff and very convenient location and good customers serviceread more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lowell store today.

HAHAHA.....the canned response by Victra in this review says it all!! After repeated attempts to…read morespeak with a supervisor of some sort I finally got a hold of one 2wks later. It's now been almost a month and I'm still on the nightmare hamster wheel of incompetence. I'm telling you, RUN from this place and their lack of service, knowledge and solutions.

Was dreading coming in here, but we had a great experience! Jess helped us out so much and got us a…read moregreat deal. She didn't try to swindle us into anything and instead she recommended different options to help us save money. The phone we wanted was available and it only took about 35 min total in the store. Saw the bad reviews from years past and was nervous, but it definitely does not reflect my experience. Now we're thinking of switching to Fios just based on this experience!

Sala was amazing. Watched him handle multiple customers at the same time. Whoever is the manager of…read morethis store has a great representative.

It was such a pleasure to work with Sam! We bought a new phone for our 12-year old and she was so…read morehelpful in looking at options, keeping our plan affordable, and helping make the experience fun and less stressful!

Good service, if your screen is broken the tech will have it done by the next day "if it's only a…read morescreen/glass replacement"but otherwise that's up to the tech to determine how long it will take due to how much damage it has

Great place, competitive pricing, and reasonable. I brought two of my kids iPads in for repair. Any…read moreother place could have easily charged me a service fee but when the guy called me back from the repair shop, he told me it's not worth repairing either one of them, and didn't even charge me to diagnose. Highly recommend!