They couldn't accept a payment because the person who does that quite…read more The third time our experience here was frustrating

Really bad customer service!! Told the employee I was hard of hearing. And they lowered their…read morevoice. They lost a sale!! Need better training!! Would give 0 stars

Lied to by Jackson. Very deceptive practices . I was supposed to have the activation fee waived…read morebecause of my employer and I was charged 35 for each line. He should be coached and counseled . Very deceptive and not a good look for a new customer . Think again before you switch to Att and deal with this store or Jackson. Funny they talked bad about the authorized stores but even at a corporate store you get lied to.

we went in and there was two workers helping two other people, but were completely ignored. Sat…read morethere for 10 minutes while nobody even acknowledged us or greeted us walked out will not receive our business again.

The fat lady Karissa was so rude and unprofessional. This store sucks! Everytime we go to purchase…read moresomething that has a deal or on sale when the ring it up it's not the price as advertised. The are scammers and I will NEVER purchase from again. Don't waste your money on these people. Unprofessional, rude, and it's just our right disgusting how they trick people

I'd indicate 0, if it was available! It's a waste of time to have an appointment at this location‼…read more Folks off the street get waited on constantly before resolution is resolved with an appointments. It's chaos,a circus and darn frustrating‼ I've wasted my time being a Geek Squad member; thinking that I mattered. I plan to discontinue payment for service; especially after 4 appointments with no resolution to my issues!

I chose this location because they opened at 9:00 am - an hour before the national brand 3 minutes…read moreaway from it. Only today, they didn't. I arrived at 9:30 and found the door locked. Called the 800 number on the door, he said he'd call me right back and did. Seems the store manager had car issues, but was on his way and would be there in 20 mins. He arrived 20 mins later. Not off to a great start. Really nice guy and seems to know what he's talking about. My screen was cracked over the camera and wasn't usable anymore. Had got an online "instant" quote of $199 to replace it. Store manager takes my phone and passcode in the back (out of my site, which was NOT cool with me) and comes back saying the LCD needs replaced. If I do both the screen and LCD it's $350 instead of $400. I ask if the repair is don't up here in the front. He says yes. I agree to the $350 and he starts taking my phone in the back room again. I stop him, get my phone back and start walking out. He said he misunderstood and asks to call the owner. I agree and am allowed in the back after he cleans it up to watch the repair. Now mind you, there's nothing sketch on my phone - but my banking, email, passwords all are! I do not let it out of my site. The entire contents can be dumped in seconds with software out there. He fixed the phone and all seems well. I go to pay and there's a problem with my credit card. He asks if it's a debit card. No, it's an American Express business card. He tells me it has to be cash or debit. I'm beyond shocked - and even he struggled to find where it was posted. Back on the phone to the owner and they agree to take my credit card. Again nice guy - but their processes are broke and not transparent. Also, now I have a persistent notification about an unrecognized Display on this iPhone because the part is not genuine Apple. Again, informed after the repair. I will update if the display doesn't last or all my accounts are broken into

Walked in the door with my phones screen totally fragmented, walked out with a new screen in 20…read moreminutes. Repair charge was reasonable, service was excellent,and the employee was friendly and helpful.

Most excellent. Communicative, prompt, explains with patient guidance, perfect workmanship. Will…read morerecommend and use again should the need arise. I went to the location on Coastal Boulevard next to the movie theater in Brooksville, FL

I've taken my phone here twice now for repairs. As well as my family repaired their phones here as…read morewell with great experiences. It's very fast. On time repair. Professional. And they communicate price up front which is competitive and usually is below other phone repair places! never had any issues with the repairs. I will continue using them as they are the best place around!

It's a small retail store, but Daniel was a pleasure to work with. He helped us buy two new…read moreiPhones, transfer our data and gave us all we needed in accessories. Verizon has a jewel of an employee there. Will definitely go back.

Maria helped me upgrade to a new phone and she was amazing! I had my two young kids with me and she…read morewas so patient with me and them and played with my boys and entertained them while the phone was switching over! She was so friendly and helpful and upfront about everything and got me into a new phone quickly! And all the employees were friendly also and patient with my boys! Definitely recommend this store!

i have had my phone about 3 months ,everything was fine the first 2 months. then all of a sudden,…read moreit would say i have all different problems . my friend said he could fix it, and made it much worst. I took it to t mobile and was greeted by matt, I explained how bad it became and ask if he could fix it. he worked on it for about 10 or 15 minutes. I was amazed how fast he fixed it for me. I just want to thank him for the best service I recieved.

I've done everything with T-Mobile customer service corporate 611. I even got my phone through…read morethem. I have my home Internet with them. Avoid coming to this store and only this store that I'm rating. The reason is every time I've come in here which is about three times they couldn't help me at all. I was able to make my phone emit a sound, but it's a very faint sound when I charge my phone. I just wanted to know how I could make the phone make a sound that was louder. I came in the store and said they'll be able to help. For the third time they could do nothing. They told me you're gonna have to call 611 because we're not tech-support. Well now that I know that they don't do tech-support. I guess I'll have to call 611 or find another store that's closer. This store is the closest it's three blocks from me. I'm glad I didn't buy the phone here. I would avoid the store at all cost. They just don't seem very knowledgeable about anything except selling and like I said I'm glad I didn't waste my money by buying a phone here and doing it instead with Corporate which I'm about to call with my problem

We had my daughters IPhone 7 Plus fixed here originally because of a cracked screen. The phone…read moreseemed fine for a few months. Then she showed me where the phone screen was starting to lift. We took the phone in and the salesperson is trying to make us pay to have it fixed again stating it was due to heat from maybe leaving it in a car or something.......She is not old enough to drive so how is it being left in the heat when it is with her at all times. I will never use this company again they didn't even try to make it right. Very poor customer service!!! I will be sure to spread the word and never use them again!!!

Wow unbelieveable customer service by Jose at the shop. His prices are fair and very reasonable…read more Will definitely recommend my friends here !

Great people, great store, great service. Josh was the best. Highly recommend. If you have any…read moreissue with batteries or phones, they'll take care of you.

We needed batteries for my food scale before a trip, and decided to get them at the Brooksville…read moreBatteries Plus store. While there I asked if they replaced IPhone batteries because I had already tried the Geek Squad in Best Buy, who told me my phone was too old and they didn't service it. When I was told yes, and the battery was in stock, I could almost hear angels singing!! Plus - this is the best part - they could install it in 45 minutes while I waited!! I should run and get lottery tickets - that's how lucky I felt!! Now comes the best part - after telling him to go ahead with the battery replacement and a charging spot cleaning - my phone was ready in less than twenty minutes!! Phenomenal customer service!! I won't go anywhere else!