Omg. If you're looking for poor customer service, go here! LOL. You will experience poor quality, rude behavior, long wait times, unclear communication, or unmet expectations. I went to the store just to get help with a very simple matter and was basically ignored and given the least amount of help you can imagine. The person who "helped" me had little or no tech experience. Come on ppl I know you can do better!! Sad. read more

I purchased an Apple Watch 6 here. The associate was helpful. The next day I had a question and got the manager. It was Saturday early afternoon. Guy with black hair and ponytail???? He couldn't have been rider to answer a simple question and told me to drive across town to a Apple store. I tried to het ahold of his district manager , Derek Brown by email but never got an email Back. As a family we have 4 Att phones and Direct TV. We pay close to $1000 a month all together. I will be going to another store like T-mobile / Sprint and change carriers. Although I'm a ' gold' member ,!whatever that means, not much I expect. And drive to Apple as the manager barked at me. Save yourself the hassle and go anywhere else. Worst customer service ever!!!!! Dan R. read more

Super friendly and knowledgeable staff! They were able to help clean up a huge mess that another store had caused for my husband and I.

Stay away !!!! So i went in there today to get information on phone upgrade/transfer they told me you will get 4 phones(s10x2 + iphone xs64 gb) if you do business account and my bill will be less then what i pay today After running my credit they change their story ... that i will only get 750 bill credit and i can only get iphone xr 64 gb x 2 and s10 E x 2 for the same offer and my bill will exceel 200$ more When i asked the atnt CSR he said he told me iphone xr ... am i stupid why would i let u run my credit when i have better phone n less bill as of today then your shit offer... i still have faith in atnt and i belive is this just office who is trying to put you in something just by showing you good things vut not telling u whats the reality. read more

Came to the store, on 7/8/19 there was 2 customers and 3 employees. Sat and waited to be seen, took 45 minutes to be seen, and didn't fix the issue. Instead of someone helping, the one guy with a ponytail and glasses just goes to the customers and tries sell them direct tv. Wouldn't recommend this store, employees really laid back and slow read more

I wish I remembered the name of the guy that helped us, he was really friendly and nice. We spent an hour in the store, but this is only because we were waiting for the new phone to finish backing up. The sales associate who also helped us suggested us to download Plenti, a new app that you earn points from. We went early Sunday morning so we didn't have to wait at all. If we ever need any other AT&T services, we'll definitely be coming back here. read more

Been doing business here for over 10 years. Always willing to go Above and beyond to help out a customer. A1 customer service

By far the worst AT&T I have ever been to. The leading manager, a tall lady with curly hair, should definitely not a manger. FULL STORY COMING SHORTLY. Was told I couldn't upgrade my phone on launch day after waiting in line for 3 hours. I was eligible for a upgrade and wanted to return my previous phone and I was well within the 14 day return period. She said it wasn't possible which was a complete lie because I talked to corporate before waiting in line. So after waiting in line for hours and being denied I had to drive a hour to another AT&T where I was able to get my phone within the first 20 minutes of being there. So instead of tying to rush everybody out of your store with a attitude on LAUNCH DAY you should use that energy to better your manager skills. read more

Everytime and I mean everytime I come here I literally sit in here for 30-45 min waiting to be seen. The worst!!

I have worked in Retail/Customer Service/Marketing for 30 years and if, at any point, I provided the service we received at this business, I wouldn't have a job. They are bringing back the "buyer beware" concept. read more

1 hour wait just to check my warranty, trying to push me off to an apple store. The phone is leased through this store but they can't handle sort of actual work rather than sitting around on their asses bullshitting with each other read more

First, let me start by saying that this store has a few good employees but the one I had was horrible. She was extremely rude to me (A customer for 3+ years) Her tone and her attitude was so nasty. She rushed the service so much that she never corrected my email on the account. She ordered my replacement phone WRONG so I have been out of a phone for 6+ days. She was unapologetic towards my issues and concerns about my account. I wish I were able to remember her name because now, I am reconsidering changing my go to store and changing my entire service provider. Also, it was so busy in the store YET they had 2 or 3 people standing around with ipads looking really stupid not assisting other customers. read more

I just went to this AT&T with my sister because her phone was stolen today. The employee who worked with us was incredibly unfriendly, made no effort to even make eye contact, and showed absolutely no compassion. She treated my sister as if she were a child, dismissing her and addressing our mother (who was just along for the ride) when she asked for the account information. We left because of her poor attitude. My sister is too timid to write a review but I firmly believe that when you treat customers like this, it affects business. I hope if I ever have my phone stolen, the person helping me has more compassion. On a side note, our other sister just had a baby today and that phone had all of the pictures on it. We were pretty upset. Just be nicer, it won't kill you. read more

Excellent experience today getting new phone and changing number for my old phone. Roxann patiently figured out how to transfer my info when the ICloud wouldn't cooperate. Important data was saved and I am super grateful. Other staff in store seemed friendly and competent as well!! read more

I would definitely recommend booking an appointment before going to the store. I came for my appointment and was helped immediately. Blake ended up spending an hour with me to get everything situated. My phone was on its last leg when I arrived and Blake patiently restarted it multiple times to get my contacts/photos transferred. Great customer service. He did try to sell other products/services but was not overly pushy. I would definitely go back to this location if I had any other issues and I would definitely look for Blake. read more