Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

"Carlos" is great and working to make the store be so, also…read more He fixed an issue for me that the on-line Verizon folks caused and with whom I was unable to connect after 3 hangups, 7 agents, 5 hours of my time and 6(!) on hold listening to that horrid music. He was attentive, sympathetic, knows-his-stuff (but made no promises at the beginning). He and this store are now my go-to store, and because of him I stayed with Version after a MAJOR snafu they caused.

I had so many issues simply porting a new line I had to my Mom's existing number. I live in a…read moredifferent part of the state and spent 2 hours in the phone: 1 hour each call and the second call dropped and no callback from Verizon. Come to find out they were in process of porting MY number even though I told then many times which number to port to and from. A young man (last name Leon) at this location was the only one who helped my mom for an hour. She left a happy camper. Thanks, Mr. Leon....hopefully you get a promotion!

Recently I had an upsetting time with Spectrum. And I think many other people have too. I was taken…read moreadvantage of by a careless sales person. And I saw the effects within an hour of getting home. I simply wanted to update my monitor and rotor for my computers. Come to find out I was given TV internet, my computer speed was slowed down, a mess. And I got right on the phone and after 2 hours all things I did not order were removed. And I believe the sales person was also as told to me. Today I went there to pay my bill. A young gentlemen by the name of Timmie Jackson III worked with me. I was impressed with him. Very polite and professional. A great relief to see a skilled, honest sales person. Next time you're at this store, ask for him!

Walking in at noon on a Friday just to drop off a modem and the place was absolutely packed. Looked…read morelike a DMV. Happy I am done with Spectrum, I just put the modem on the ground by one of the employees and walked away. Good riddance.

I highly recommend you go see Curtis at the University Avenue location of Verizon - he's…read morepersonable, knowledgeable and doesn't pressure you. I've gotten my last two phones from him with NO problems. He even went out to my car to pair my new phone. I was disappointed with a different location - I'd choose University Avenue any day.

Well after 3 years with my phone, I determined it was time for a newer one. I went to my usual…read moreVerizon store on University avenue and met a gentleman by the name of Mike Liberti. We sat down and he looked at my phone and checked my account.In a professional way he said you've had this a few years and you might consider a newer one. He reminded me after 3 years of constant use one day it will stop. And I must admit he hit a nerve with that one. So we started talking price, sales, etc. I had good luck with my Motorola so I decided to stick with them. Mike showed me a newer phone they made and showed me their promotion with it. I liked it and bought it. While going through the final process of setup he pointed out things for my safety. Glass repair, theft, insurance, etc. I was pleased with my Mike. He always put his customers first and is there with follow up advice and questions. I highly recommend Mike Liberti if you're looking to purchase a Verizon product. 5 stars for Mike!

Recently I stopped by Rent A Center because it came up in conversation. The topic of money, bills,…read moreetc. I must say they had quite a display of furniture, tv's, appliances. I talked to the manager who was very polite and explained various payment plans. You can rent by the week or month. After the total is paid, you own it. Another thing I liked was you can pay things off early. I would say if you are pinched for money temporarily and you need a few things, try them out.

Deciding to go with spectrum mobile was a horrible decision. I first started with a phone order for…read morea new phone and 2 bring your own phone. They shipped my phone and with no delivery attempt or notice on my door shipped it back. They charged me 254.11 on 2/23. I then went to the webster branch store to set up my service there. After visiting the store 5 times upwards of 3hr of waiting each visit I still have issues. In the store they could not transfer my phone number over from Version or understand why. I told them over and over that it was because my version phone number was tied to the original phone that had been shipped back. Even I could figure that out. In person at the store! I was told to call spectrum myself to sort out the issue. I was also told they do not have the tools or resources in the store to dill with issues like this. Paying another 108.04 on 3/6 I leave with a phone. After I left the store and called spectrum myself with a new phone without my migrated phone number on it. As I thought my number was paired to the phone, they shipped back the spectrum the agent on the phone understood after I explained. I was also told by the person helping me in the store, since I had started the prosses before the promotion ended, I would still be able to get the 700 trade in allowance for one of my phones even know the promotion had ended. Ladder to find out from the store manager this was a lie. After my phone number was migrated, the spectrum agent told me she would have the number that came on the phone canceled and the financing transferred to my old version phone number. Yesterday I received an email stating I owe 1263.88 because the line was canceled. I again call spectrum I was told that there is a ticket in and there working on then told to go get a prepaid card from 7 11 with 5 dollars on it in case they do try to take the money out. This is crazy to me! After all this I lost all premotions or phone buyout options because the store is understaffed, not trained and doesn't have the capability's to properly take care of their mobile customers. Or cannot contact the correct people to take care of issues and require the customer to do so. I called spectrum to see if they would honor any premotions because of all these issues they refused and offered me 25 dollars. I still have not been refunded all my money and still see a bill for 1,151.62 and have not been contacted about any of this with in the time frame they gave me. I will be leaving spectrum all together now and returning to my old service they are offering the same phone for free and will be using another internet provider.

II just had the worst customer experience at the Webster, NY store location (and not for the first…read moretime). Two clerks helping one customer with at least a dozen people in the store waiting. When I was finally called to the counter I was told I could not do what I had been told to do by Spectrum customer support on the phone. Spectrum just lost me as a customer.

I love the new location of Verizon, and its employees. My first visit was with DAVID, and he was…read morevery helpful. Managed to get my BF and I both in new upgrades for a remarkable price. He even found us a discount on our plan. That works bested for our new financial circumstances. I had to go out on disability. Our 2nd visit came a few weeks later. We met with Denzel. He was equally amazing. I loved how professional, personable, well dressed he was. The visit came about because our bill was wrong. It was nothing David did wrong. Corporate were the ones who messed it up. Denzel was able to get it worked out quickly, and we were back on our way. I have 4 stars, only because we had to return, due to our bill. But I was glad to get a. Employee like Denzel who was a take charge kind of person

Unprofessional (unethical) sales staff. For example, the staff tell you what they think you want to…read morehear to make the sale. They promise you they will abide by your stated plan for purchase...then, do not follow through....I felt like I had to question everything said to me and I still did not ask all the right questions... There is always a gimmick...I was not given a copy of the expected monthly bill...I had to go on-line to see how the upgrade 'shook-out'. Of course, lines were added ($75 each!! with surcharges, etc) and I was not aware The entire time I was there, the staff person was sharing how much they 'hated' their job. I found that I was being charged, without being told upfront, $65 to have this disgruntled person transfer my information from my old phone to the new one and that was not done as I asked. It is so unpleasant to feel like your being mugged with untruths while you are upgrading a phone! Be honest about the cost so the customer may make the right decision for their well being. I would never buy anything at this store again.