My Family upgraded 4 iPhones with this store over the last 4-5 months. Purchased cases and screen…read moreprotectors for all the phones too. My son's screen protector cracked, and he went in the store to get it replaced with the insurance. He was told he did not scan the QR code for the product and he was out of luck. He left with the same cracked screen. Be better.

We want to give a sincere Thank you to Shay. She is the most helpful and sincere representative…read more The outstanding qualities she holds you can't train in your store. These outstanding qualities are a true part of who she is. We are hoping you honor her for the amazing employee we know she is. Thank you Thank you Shay!! Mike & Julie Durand

I have been with T-Mobile for over a decade- and I was due for an upgrade from my iPhone 15 Pro, to…read morean iPhone 17 Pro. I started the upgrade process online, and when I got to the store, I was greeted kindly, and was taken care of as quickly as could be (the process itself takes a bit, transferring info and such).

My husband left work early so we could run by and see if we were eligible for any upgrades on our…read moreaccount. The guy was sitting at a table with a couple of people and it took him 10 minutes for him to acknowledge us and say someone would help us. About ten more minutes passes and than the couple leaves and he says he will go get someone to help us and proceeds to the back room. Absolutely horrible customer service! If he didn't want to help us, he should have said "hang on while I go grab someone to help these people, not make us sit around and wait and than get someone once he was done. My husband and I walked out and I will try again tomorrow at a different location!

All I can say is awesome service and the employees there can get the job done with no excuses. I…read morehad to make some major changes to our Verizon wireless account with our iphones, broadband internet card ect... The rep I worked with offered me the best and most cost effective solution and I really appreciated that. I personally switched providers but the rest of the family stayed. I was able to switch my iphone account to a broadband card I had to save $$ until my contract expires. Good Job Verizon you probably have the best customer service of any big corp. The only reason I didn't give 5 stars is you have to wait a long time to get help in the store and Verizon is the most expensive wireless provider (but great coverage)

I would give zero starts if I could. I regret switching from AT&T to deal with this nightmare. my…read moreentire experience so far has been dog shit. I can't get ahold of any of at this company to resolve the issues that THEY created. ported my number, my phone does not work. I do not receive calls or texts. I call the automated system (which is a massive pos that understands nothing and is of absolutely no help) to find out the status of my number port. 37 minutes and 96 attempts later I finally get the system to tell me that the port has been successful and that I just need to power cycle my phone. I have cycled it three times, now. still nothing. still shows the incorrect phone number. Still not receiving calls or texts. Attempt to reach a live agent for assistance only to find out they work banker hours and I am not fucked till the next day. I need my phone for work. I work outside of 9-5. this is unacceptable. The kid that signed me up for service input my name incorrectly and made up some bullshit excuse when I pointed it out. Because of all of this, my cards have been flagged and are unusable. I do not recommend Verizon for anything. this has been a nightmare and I am furious. I want my fucking money back. I want my old service back. I want out of this bullshit agreement if nobody is going to help me.

actually, I wouldn't even give it a full star first of all. I've been a customer with him for about…read morefour years and had a few issues and have been treated really horrible unfortunately I had to go to corporate and have them fix it. This time I went in for my boyfriend to add a line one phone and an Internet and all of a sudden my bill tripled they added three extra lines. Charged me insurance everything so my bill $ 676.11 when I spoke to the manager the one on Hanley he was very rude. Very not caring. I ended up crying because of course now my account's gonna be overdrawn and he was like nope can't help you gotta wait till Monday. You gotta wait till the girl comes back the sales person,what good is the Manager then he watched the video seen I had 1 phone and I told him well now I have no money for the weekend and it's gonna be more other things are gonna bounce and he just shrugged his shoulders. I was crying this time and when I left, he just smirked and he said have a good day as I was crying it was just so rude very rude. I cannot even believe it. so I had to call corporate and of course they took care of me, but I shouldn't have to do that Verizon stores been so rude they don't stand by there mission.

We are the victims of bait and switch tactics used by this store. We were promised we could get a…read more"free" phone because we had been Verizon customers for over 20 years. But the "free" phone cost was a 3 year required contract and over$100 in taxes and fees. My husband needed a phone so he walked out of the store with it on a Friday. After he realized what had happened, he went in on Monday to return the phone. Even though there was supposed to be a 30 day return policy, they refused to take the phone. Camille and the manager are rude and dishonest. Everything they said was a lie.

Cody, Julio and Trevor were amazing and very helpful! They were kind courteous and very well…read moreknowledgeable in what they were doing. They were respectful and attentive to every customer who came in. Hands on and greeted everyone. I would recommend this place. These men rock and deserve your customer service! Thanks guys!

Used to be great, now they take advantage of you and sell you things you don't need and try to sell…read moreyou outdated tech. They took my 83 year old mother and had her sign up for things she didn't need, she had no clue. Use the real Verizon store in Hayden.

Always able to fix any problem we have brought to them from broken screens on our iPhones or…read moreproblems either the interior workings.

Walk-in attention - Great service and pricing. Will recommend anytime I get a chance.read more

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!