I went to buy 2 laptops for my daughter's today nobody seems to be able to help us so I went to…read morecounter and lady got up set because I told her we needed help she said she didn't work that area witch I knew but was asking for help so I just walked out and went to another store then employees were so so rude ....

I purchased two window a/c units last year which re covered under my Total Tech warranty. The…read morelarger of the two units started freezing. I called total tech to verify it was covered under warranty. It was still covered however I would have to bring it back to the store for them to look at it. I explained to her that it not possible since I am a single person and the unit was too large for me to bring back nor do I have the tools to uninstall it. So I went to the store and talked to customer service lady who told me the same thing and I explained the situation to her she passed me on to someone else who said they could do a return pick up and gave me a number to call last Monday. Called the number, he put me on hold and never came back on the phone. So go back to the store talked to Hazel who said they do fix window units in home and she called the correct geek squad number for me and they set up an appointment to have someone come out on Friday. Brandon ( geek squad) called me the day before the appointment to tell me that they still have to send the unit off for repair so if I wanted to cancel or keep the appointment. I said keep the appointment so that he can uninstall it and bring it back to the store (85.52) He came as scheduled and realized he could not take the unit out the window by himself. So he called his supervisor and he goes back to the store. I received a call about an hour later stating that they were going to swipe out the unit and reimburse me the $85.52 but I was going to have to pay $150 for the new unit to be installed and for them to uninstall the old unit. So went to Best Buy store talked to Hazel again she found a unit the same size but I ended up paying $215. I paid it thinking I would get the $85.52 back. They set up appointment for the 3rd party to come uninstall and install. I ended up texting Brandon on Monday about still haven't received refund( no response) called Brandon and left a voicemail on Tuesday. He finally responded by text on Wednesday to call the geek squad number to have them authorize the refund. Called the number on the phone 30 minutes for this guy to tell me the refund was denied because I paid for Brandon to come out to diagnose the problem. But he did not diagnose and couldn't remove the unit. I'm out $297. I probably would have done better calling a a/c unit repair person to look at the window unit to find out why it's freezing. Normally I do not buy warranties on appliances because 9/10 the appliance last longer than the warranty. Before I buy an appliance from BB I will ask if the appliance is covered and how do they repair it? Do you repair in home or I would have to bring it back. Been dealing with Best Buy for over a week now.

Can't get their billing for my account correct. Canceled service and went to T Mobile.read more

This story is about a boy who relied so heavily on his Blackberry that he couldn't live without it…read more The BB was always with the boy, and they loved each other. One day the BB told the boy it needed an update. The boy, only wanting the best for the BB, quickly updated it. The boy and the BB traveled to Texas to visit family shortly after the update. After arriving the boy began to reply to an email when the BB cried out. "Error, return to place of purchase". The boy was devastated. What would he do? He was far from home and could not survive without the BB by his side. Fortunately for the boy, this Verizon location was close by. The friendly staff were sympathetic to the boy's plight, and promptly exchanged the bricked BB for a like new BB. The boy was happy, if only for a brief time. The boy was lured away by the temptress Droid X. The boy quickly discarded the BB for the new model. The moral of the story? I'm not sure, but I do know that this Verizon location rules.