Spent an hour in the store and none of my issues were resolve. While I stood in the store waiting…read moreto be helped the employees couldn't help complaining about how long their shift is and how miserable they are there. It was a terrible experience and hope I never have to set foot in that store again.

From the owner: Visit the T-Mobile store in Nederland and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3704 S. Hwy. 365 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

very helpful people, really down to earth. I needed help finding some parts and they knew exactly…read morewhat I needed, they even gave me some free parts. Excellent place, I recommend it

They have repaired my cell phone and laptop or more than one occasion! Quick service, reasonable…read moreprices, and great customer service!

I went to buy 2 laptops for my daughter's today nobody seems to be able to help us so I went to…read morecounter and lady got up set because I told her we needed help she said she didn't work that area witch I knew but was asking for help so I just walked out and went to another store then employees were so so rude ....

I purchased two window a/c units last year which re covered under my Total Tech warranty. The…read morelarger of the two units started freezing. I called total tech to verify it was covered under warranty. It was still covered however I would have to bring it back to the store for them to look at it. I explained to her that it not possible since I am a single person and the unit was too large for me to bring back nor do I have the tools to uninstall it. So I went to the store and talked to customer service lady who told me the same thing and I explained the situation to her she passed me on to someone else who said they could do a return pick up and gave me a number to call last Monday. Called the number, he put me on hold and never came back on the phone. So go back to the store talked to Hazel who said they do fix window units in home and she called the correct geek squad number for me and they set up an appointment to have someone come out on Friday. Brandon ( geek squad) called me the day before the appointment to tell me that they still have to send the unit off for repair so if I wanted to cancel or keep the appointment. I said keep the appointment so that he can uninstall it and bring it back to the store (85.52) He came as scheduled and realized he could not take the unit out the window by himself. So he called his supervisor and he goes back to the store. I received a call about an hour later stating that they were going to swipe out the unit and reimburse me the $85.52 but I was going to have to pay $150 for the new unit to be installed and for them to uninstall the old unit. So went to Best Buy store talked to Hazel again she found a unit the same size but I ended up paying $215. I paid it thinking I would get the $85.52 back. They set up appointment for the 3rd party to come uninstall and install. I ended up texting Brandon on Monday about still haven't received refund( no response) called Brandon and left a voicemail on Tuesday. He finally responded by text on Wednesday to call the geek squad number to have them authorize the refund. Called the number on the phone 30 minutes for this guy to tell me the refund was denied because I paid for Brandon to come out to diagnose the problem. But he did not diagnose and couldn't remove the unit. I'm out $297. I probably would have done better calling a a/c unit repair person to look at the window unit to find out why it's freezing. Normally I do not buy warranties on appliances because 9/10 the appliance last longer than the warranty. Before I buy an appliance from BB I will ask if the appliance is covered and how do they repair it? Do you repair in home or I would have to bring it back. Been dealing with Best Buy for over a week now.

These guy are a bunch of scam ! Beware ! Drop off phone told them not to work on it before letting…read moreme know the price . Came back and they charge me for something they can't fix !

Dropped my phone in the pool yesterday and thought it was done for. Took it in this morning and…read morehonestly expected to leave it there for a few days, but he had it working again in about an hour. Place was pretty busy too. Pricing was straightforward and they threw on a tempered glass while it was open which I appreciated. Anyway, phone's working again so that saved me a headache.

We were visiting family when my son accidentally dropped my phone. It had shattered the camera on…read moremy iPhone 13 and Star Cellular had gotten me in the same day to fix my camera for super cheap ( I was quoted $40 for the damage on my phone) super nice employee and convenient parking!

Wish and others like it have just crazy low prices, even Free. Its the shipping that drives prices…read moreup. Pay $7 for good smartwatch and $21 in shipping= $28 you pay. Clarity Wireless takes shipping cost out the equation, You just pay $7 and ,for me, 10 miles to pickup

From the owner: Clarity Wireless  was founded in 2020. Put simply, Clarity Wireless lives where you live. We are…read morepart of the community. We’re your neighbors, literally – shopping at the same stores, cheering on the same teams, supporting the same charities – and we couldn’t be prouder to call Southeast Texas our home. At Clarity Wireless Tx you'll find a hard-working and motivated team! We're a wireless family with 12 plus years of wireless experience. Here at Clarity Wireless we are proud of our journey and success which has been etched by hard work, determination, and perseverance. Our CEO still remember what it was like to serve on the sales floor and "keep the back of the house as clean as the front" while making sure to greet every customer with a smile. Clarity Wireless mission is to become a company that empowers its employees and treat customers as the number one priority. As we provide our customers with the best possible customer service experience. Wireless service can be complicated, and technology is constantly changing. It helps having someone who you can trust to provide support and connect you with the devices and products that's best for you.  We connect our customers with one of the largest 4G LTE networks in America. We strive to bring people together through technology and work towards great accessibility today and every day. 

We usually receive very professional service at this location. However, I went into the store on…read moreMarch 18th, and Chris (female with shoulder-length brown curly hair) was very rude!!! It appeared that as soon as she realized that I needed help with my phone and I wasn't there to buy anything, her demeanor changed towards me. Chris acted very "put out" that she had to help me fix my phone. As I explained the problem with the phone, Chris appeared to not understand and looked at me like I was dumb (LOL). It is evident that SHE has little knowledge regarding Android phones; she had to call a helpline to figure out how to reset my phone. While she was on hold with the helpline, a man came into the store. She used a completely different tone with him. I soon realized that she had sold him a phone earlier, and he returned to trade in his old phone. She took this opportunity to put my phone and my problem to the side and assist him so that she could get credit for his trade-in phone. There was a noticeable difference in the way she treated "a sale" vs. "customer service." Once my phone was fixed, I was going to buy a memory card and a car charger for it, but I will wait and give that "sale" to someone more deserving.

The worse Service! I'm so disappointed I been with AT&T over 10 years to get a bad service! I get…read morethere I been working all day with this weather went to an AT&T nearby but they send me 1 hour drive ( to this AT&T store)to get there and get send to geek Squad in Best Buy! After I called customer service and they told me to go to a At&T store like really than geek squad said 2 weeks to get it fix or diagnose when I'm paying insurance and all! Don't go to this store worse employees and manager is the same!