THE WORST. Don't step foot in this store unless you expect lies, incompetence, and mistakes. My bill is literally $200 higher than they said it would be. Yes: $350 instead of $150!!! Charged for things I specifically said I didn't want. Recorded my trade-in as an iPhone 12 by mistake; should have been 13. So a ton of calls getting that fixed so I don't get cheated out of $700 trade-in value! And the manager, Darryl, finally called me back after I left 4 or 5 messages for him over the course of about 3 weeks. He said he's been busy. Acted like he deserved an award for getting back to me after 4-5 attempts over a 3 week period. Waste of time, money, and aggravation. read more

My dad had a massive heart attack and needed to download Uber to get rides to doctors after his hospital stay. He had my old iPhone 4 and couldn't get Uber. I'm in another state so I was a nervous wreck about him getting where he needs to be. I sent him my old (dead) iPhone 6 that had a bad battery (I upgraded but kept the old phone). My mom took him (as a favor to me, they aren't married anymore!) to the Apple store for a new battery and then to this ATT store to activate the phone. The gentleman that helped them, Eton(?), my mom was raving about him. He was so kind to my dad and helped him get all of his grandchildren's photos off the old phone and onto the new one. He took care of my dad and I am so grateful. Kindness and customer service go a long way. read more

The staff is super lazy and unhelpful. I have a disability, and they refused to help me put on a screen protector for my new phone. "Since you bought the screen protector online, I'm scared I can't put it on right. We don't have the tools." Last I checked, putting a screen protector is one the main parts of working in a phone store. I've been an AT&T user for ages, and I can't think of any time I've had worse service from them. Apparently doing their job is too hard for them, especially for people who need assistance in a physical capacity. read more

Several years ago- this place used to be great. However we had an issue where we used an upgrade we had on one line for one son to buy another phone for my other son in need of an upgrade. We have been with the company for over 20 years and have never had an issue doing this and our monthly bill is not cheap. My son went in to get it done and an associate was unable to help saying he could not switch phones without turning off the line the upgrade is for- so my son left. We called in and the supervisor apologized saying that that should not have happened- to send my son back in the next day to fix the situation. My son went back the next day- the supervisor (AKA Gerald- did not give me the correct name since I filed a formal complaint on the phone)- claimed to have fixed the situation but totally turned down my other son's line. That was not the real issue- the real issue is the way a supervisor of a store treated us on the phone- retracting his statements from the previous day, blaming my husband and then saying they are merely a "pick up location" when you order online- they do not help you with other issues. The supervisor (AKA Gerald) was totally unprofessional and indifferent in his lack of concern for the situation as well as taking any accountability to assist their customers since there is more to the company than "pay for something and pick up." After 15 min- my 18 and 20 year old son rectified the issue themselves- so perhaps At&T should train their employees in the areas of setting up phones and customer service most especially since they are paying a person to claim they are just a "pick up service". In all fairness- the representative online was extremely professional, apologetic, filed a formal complaint for us and assisted us in ensuring what my sons did was correct. read more

Thank you to the gentleman (whose name starts with a D but I can't remember), Gerald, and the young woman who helped me today. I came in to get a new phone since mine had stopped working and they all did everything in their power to help secure me a new phone, using all available upgrades/deals I was eligible for. You all really saved me so much stress today. They were all friendly, respected all COVID precautions, and made me feel like I was with old friends who wanted the best for me. Also, when a family with two little girls came in, the gentleman turned the TV channel to something they would enjoy watching. You can tell this staff really cares about people. Thank you all for your help. I hope you have a healthy and happy year! read more

I ordered a new phone as an upgrade online and chose to do curbside pickup at this location. When I got there to get my new Samsung Galaxy s20 I was told that they could not process my order because my account is linked to a Direct TV account and the addresses differ for these two services (the mailing and location addresses are different at my house). The representative refused to do anything to try and fix the issue and allow me to get my new phone today. It's almost as if they do not want to sell me a phone when that is their entire business. I was told to order my phone online and have it shipped to my house as they could not give me the phone that was sitting right in front of me. Overall terrible customer service and the least helpful employees ever. read more

If i could give zero stars I would. I broke my phone and needed a new one immediately. The Att representative said the only way was to add a new line and purchase a new phone in order to make calls that day. I was informed that I could return the phone within 14 days and everything would go back to normal with only a $30 charge. After returning the phone I received a bill for $421. Long story, after a visit to the store where the representative was very rude, and hours on the phone with the billing dept., I was notified that my insurance provides me with a new phone immediately and there was no need to add an extra line. I'm filing a formal complaint because the representative should not be working for ATT. read more

Great customer service from people who are genuinely interested in the products they sell, and have the know how to answer all my questions, without speaking to me like I'm a 100 years old. (I'm really only half that). Special shout out to Andy, the gentleman who assisted me. You folks get what customer service means, and you make it look easy. I cannot recommend this store and in particular Andy, enough. Five stars all-around! read more