There was some kind of meeting? Party? Maybe just workers and I even saw a work looking shirt with…read more"volunteer" on it all sitting around round tables in the store laughing and carrying on. Not professional at All. The volunteer was the Only one who even acknowledged me. And not until she was through with another customer. I had to walk past all the other employees ! ? Very uncomfortable. I was made to feel I was intruding! From what I understand this is a Corporate Store , absolutely ridiculous! What a terrible experience. " I eventually was helped and was able to use 1 of the 2 discounts I got for switching & signing up by a rep in Lucedale. ( not at Lucedale Store) Think you're confused? I get it.. I was definitely confused!

Frustrating experience. Staff was nice enough while selling their products. But they gave me a run…read morearound about actually getting the products in my hands. Multiple calls. Multiple visits until issue was resolved. Took over 10 days. The manager was kind and tried to help. Very difficult. I'm looking for a new provider now.

Yesterday I received my daughter's phone replacement it's covered by insurance thank goodness. I…read morecalled the ATT Asurion to activate I couldn't get it to activate or link so because her phone is damaged (her original phone) you have to have the blue tooth to work, her original phone it's cracked so the motherboard doesn't work which is your Bluetooth the WIFI AND HOTSPOT. Asurion told me to bring it to a Att store they will help you. Well I did and this store shunned me away told me to go to u break it or fix it company and it will cost me money or geek squad I'm thinking why? You guys could fix this? ITSWhy would the ATT Asurion representative tell me to go to your store to Fix it? The young lady did not want to deal with it they were not busy there was no line they didn't have any customers really it was slow. I went to u break it you fix it the manager used to work for ATT and he told me that that store should of fixed it and all he did was took a SIM card out and changed a few things and that was it and transfer my daughters apps and pictures. He did not charge me but I did buy an otter box because he suggested it. I've been with ATT for a number of years switched from C SPIRE I'm about to switch back to CSPIRE. The young lady should have at least looked at my daughters phone like the u break it you fix it manager he took his time to look at it and he was an awesome guy! ATT STORE OFF OF SCHILLINGER YOI GUYS NEED TO GET IT TOGETHEF FOR REAL.

Hubs and I stopped in to upgrade and get our "phone plan lives" together! We walked in and Ashley…read morepromptly checked us in. We were 6th in line, so we asked if we could leave for ice cream and get a text to return when it was our turn. Ashley laughed and put my number in to receive a text, and we were off -- PERFECT! Upon return (with my cone in hand) Ashley talked us through plan options until Jermaine (our attendant) was ready. Jermaine was also excellent in explaining our options and ultimately syncing our accounts and guiding the hubs through the upgrade process. The Schillinger store was clutch and the service was excellent! Three cheers for Ashley & Jermaine for being our AT&T store heroes!

Ask for Sheldon. He was extremely helpful getting me transferred from Verizon to AT&T, as well as…read moregetting me set up on a new phone. Flawless process.

They have terrible customer service, they are very slow to fix problems, and they want to charge a…read more$99 service fee to fix our cable that they just installed.

******WARNING DO NOT SHOP THIS STORE!****** The store…read moremanager and employees are liars! They will lie to cover up their mistakes. They will be very disrespectful to you as the customer. They took my trade-in phone and held it for almost 2 weeks before sending it back to the ATT warehouse. The warehouse received it after the 30 day time limit. Because of this ATT refused to give me my trade-in credits. I tried to resolve this at the store but they gave me the run a round, telling me that I should have returned the phone to Samsung. This was a lie which was confirmed by ATT and Samsung. I even have one of the store employees on recording stating that he knew who made the mistake and that i had done everything correctly. I was told several times that the store manager Robert Evans would return my call. He never did and I assume he never will. This store is very unprofessional and I do not recommend going there. You will get screwd over.

From the owner: AT&T, serving over 81 million wireless customersread more

Nonprofessionals... I was lied to and mislead into signing a Next contract. When they called…read morecustomer service to alter the contract, the customer service authorized the change but they still would NOT do it at one point, I was asked to leave the store (in front of my kids). I have never been humiliated in my life. Save yourself the trouble and go to a corporate att store (Never ever will I walk in into an authorized dealer store)

From the owner: AT&T, serving over 81 million wireless customersread more

Amazing customer service and knowledge of products went in told them what I was looking for walked…read moreout a happy customer home WiFi service has been amazing also

From the owner: Visit the T-Mobile store in Mobile and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4439 Rangeline Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Do NOT trust this place! They will deceive you. When you realize they are continuing to bill you…read moreafter you are no longer using their services, they will send you to the 1-800-customer-service-person who will tell you whatever you want to hear (in the moment), and then do absolutely nothing to correct the situation. When you call again, they will tell you they did not receive your cancellation request or have no record of it, and continue to bill you for services that you have never used- the 3RD GHOST LINE- that they like to attach to your bill without explaining what that line means in terms of your bill. The next thing you know, your account is closed and your bill is sent to collections. T-MOBILE is a FRAUD. They should be called T-Mo HELL.They are telling me I owe almost $800, when I really owe them the remainder of the unpaid phone I received ($335.00). I have wasted so much time and energy getting the run arround from them. Whatever promotion they are flashing in front of your eyes, WALK AWAY from it!!!!

From the owner: Visit the T-Mobile store in Mobile and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5167 Service Rd N Ste C can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Lil' Pug needed the latest iPhone so up to our local Verizon store for the purchase. Mrs Pug and I…read morewill hold off until spring for our upgrades as we just complete the Christmas spend down and want to hold onto our cash for a little bit. This is the spot we have been doing business with for years. All previous interactions have been absolutely boring, like buying a cola Circle K. Transaction with young sales lady was typical and need to download all old info to new phone, have 30 days to return trade in. Well that's where it goes sideways. Lil Pug goes to turn in trade phone and Irish lad informs her that it MUST be turned in to "company store". Nice enough fella, but what is this issue, we have done all our trades here over the years. OK so we must drive across town to drop off trade. If we had known this was a "scab" store and of no use to us we would have started off at company store. Cannot even make payments here? No sweat, we have gas. Drive across town location that we can turn in old phone (that review is at that location). Not sure what genius in charge made the decision to opt out of participating in full store services, but that's on them. We will now do all our phone trades (2 to happen in the coming months) and all accessory purchases elsewhere. Was a convenient location for us, but if we can't do everything here, why bother to do anything if we must go to another store to complete our transaction. I guess we will miss out on the mediocre service here and burn a little more gas for all our phone related business. Good luck and good riddance.

From the owner: Visit our store at Mobile for all your latest mobile, 5G home internet, or business needs. For…read morefurther convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.