I purchased a device at this location and within 3 days I experienced issues with it. First I contacted customer service to advise of the issue and they instructed me to take the phone back to this location. The representative assisting me confirmed that there was an issue with the phone. Initially I wanted to exchange it but, the rep asked the manager, Lidia, for assistance with the return and she was so rude I no longer wanted to exchange the phone. I simply asked for a refund. This is when the transaction went left. After requesting a refund all of a sudden they couldn't process the return. However, when I wanted to exchange the device I received smiles, kicks, & giggles. I was told that I had to return the device via USPS bc I placed a curbside order, which was the only option bc of Covid, and they couldn't find the last four digits of the card I made the payment with. It made absolutely no sense. After calling customer service and speaking to 3 different reps I was advised that their reason for not processing the return wasn't valid. In order to avoid confrontation I went to the Schillinger road location and the young man processed the return and also told me that the Tillman's corner location simply didn't want to process the return. I was completely disgusted. I have been a customer with At&t for 15 years and I have never received such poor customer service. This isn't the first incident I've had at this location but due to covid this was the closest and I thought I would have a different experience this time. I was WRONG. Please visit the Schillinger road location if you need assistance. read more