Great staff, full of helpful, knowledgeable individuals who are dedicated to resolving tech issues…read moreand enhancing your understanding to help you make appropriate switches within your plan and guarantee you save money. Isaiah, Eric, Nini, and Jay were all great helpers in resolving my tech issues while ensuring I lowered my plan to achieve maximum satisfaction!!!

My recommendation is do no set foot in this store. The staff is very inexperienced. The store…read moremanager multitasks, takes phone calls, leaves his desk, all while setting up a phone plan. The process takes hours. In the end, he was never able to complete the task. I ended up going to another Verizon store for service.

I brought my computer in to retrieve files per their website. The clerk said he was 99% sure they…read morecouldn't restore any files, so I asked for my computer back & to refund the $60. He wasn't authorized to do so. Their customer service is refusing due to diagnosing. The computer doesn't have a battery so he wasn't able to turn it on! The computer was in their back room for less than 2 minutes! Don't go there!

Awful. Lost information on what was wrong with my pc. Strung along day after day when it would be…read morefixed. Finally went in 8 days later and picked up my still broken pc.

Terrible service. They want to wait on 3 people at a time…read more They outright lied to me. The up sold me. When I got that bill It was double. I went in the store and the kid said . You can just cancel. I said you still get a commissions and he said no. AT&T support on the phone told me you absolutely get commissions that is why they do that. The guy I talked to work there 16 years. Don't lie to you customers.

Just a lil note to thank Mayana (& her Mgr.) for assisting me in the tedious process that is part…read moreof a stolen phone. She was professional & kind in assisting me with the insurance claim, tracking, & new activation. Thanks to her positivity, I was even able to keep it together after losing all my data & pix:)

I'm long overdue to write a review! I have taken 3 free workshops here and have really enjoyed…read morethem. The creatives/instructors are really well versed in photography, video, and GarageBand. I had a great time and felt like I enhanced my iPhone experience. I can't believe these workshops are FREE! Last year, I had some issues with my iPhone issues and scheduling a repair. They helped me resolve the problem and voila I was all set! Will definitely be going back to this location.

Always wonderful customer service! Very attentive staff. I appreciate that they explain the steps…read morethey are going through to work on my phone (it was a fail. 3rd visit. They are all baffled!). But sound and willing to go the extra mile. I usually have a bit of a wait (~30min) but nothing major. Definitely a great tech store that doesn't make you feel inferior regarding hour technology abilities or knowledge.

If I could rate this location 1000/10 I would! This was my first time visiting and I needed to add…read morea line to an existing account, trade in my current iPhone and port over my old number from another carrier and they helped me with all of that and more! De'Airist and Yolanda were the BEST! De'Airist helped me with everything from deciding what phone to get, talked through all my options, ran through pricing and helped me pick out a case, charger and screen protector. He was trustworthy and knowledgeable! They helped me from start to finish, were friendly and enjoyable to work with - especially since transferring phone lines can be a hassle sometimes (they were amazing all the way through!). Can't speak enough about the great things about my service here and I was able to build great trust and rapport with the team. They went above and beyond with their customer service even through this process. I highly highly recommend!!!!

From the owner: Visit the T-Mobile store in Milwaukee and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1316 S 1st St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Adrian and Rodney provided exceptional service with a complicated upgrade…read more They went above and beyond to get this accomplished.

I had my best phone store experience at this location. Ryan Kerekes (store manager) helped me get…read moremy new phone and account set up. He was absolutely great, he was nice, he was fast, and was able to answer every one of my questions. I know he is the new store manager there and he seems to be doing a great job. I highly recommend going to his store for your phone needs. -Seth

Today I received two texts and an email reminding me about my 11 o'clock appointment. When I…read morearrived at 10:55, I was sent two more texts, one saying I was now in the queue and the other that I was first in the queue. I could see 5 staff; there may have been more elsewhere. I was given the appointment a week earlier, but also told to come back specifically on this date to see the new company phones I'd be purchasing. I was also told that the representative could see two discounts that would apply once I ordered my new phones. At 11:15 the representative approached and asked how he could help. Once I reminded him that he told me to come in, he apologized that the phones were indeed not there AND he was wrong about the discounted rate. He tried to work with a manager on this, but she was disinterested and simultaneously holding two phones, while looking at a desktop screen and a tablet. Every person there was holding two phones--it was a Saturday Night Live skit. Folks were a bit put out when I noted that the automated messages were there to assure them that I didn't waste their time, but they failed to contact me so I didn't waste mine. I also noted that I had been standing for this entire conversation because the place lacks chairs. The service representative wrote his name and number on a post-it, encouraging me to call if he could help in any way. I'm sure it was lost on everyone that this post-it in lieu of a business card looks pathetic.

Took my mother to have her phone looked at because it doesn't work. 1st person took out battery,…read moreput it back in and said "see it works". It didn't work. Then we decided to buy a new phone. Kept asking about the different phones but since my mom is pre pay and not under contract we were told..well they're all the same. No they are not! Once we picked a phone they looked at old phone and said oh we can't transfer info because this phone doesn't work. It was at this point that we left. We were only customers in store. 3 clerks behind counter and they never looked up or offered to help us. Done with thos company.