Service is horrible. All employees want is to start selling services and upsell services, if you actually have an issue with their services or need any assistance, you are directed towards using the online portal. Completely useless maintaining a standalone store at this point may as well shut down and run their services completely online read more

I just drove 30 minutes away to this location before 8 PM to pay a cell phone bill in cash there are four people inside the store three gentlemen one young lady, but they informed me that they had already closed the register for the evening. I'm not sure why you would stop taking cash payments 15 minutes prior to closing. My bill is $600. That's $600 the storage is lost in revenue not to mention. I will never come here again. I wouldn't recommend this store to my worst enemy on the bright side. They do have good choice in music when I came in they were blasting NBA YoungBoy. read more

AT&T Store - Mobile Phones Near Me - McDonough, Georgia

They are all about NO CUSTOMER SERVICE! My phone is on a managed network I've been out of network for over a week hoping I don't get FIRED OVER THIS! read more

I had a dispute with a service rep over the phone named Cinthya. I promise, this is the worst customer service I ever had! I asked to speak to a supervisor and first I was told she was busy. I said that I would be willing to wait. Then she asked me what do you want me to tell the supervisor. My reply was I told you at least 3 times what my issue was and you know. She refused to transfer me over to the supervisor and continued to ask me what did I want her to tell the supervisor. This went on for at least 5 minutes. I was so angry with this person because I knew she way toying with me. I ended up hanging up the phone because I knew then who I was dealing with. It's time for a change in service. read more

Very, very, slow service. Waited 3 hours Saturday, and then had to back Sunday and wait another 45 minutes because my second line was not activated properly. Unless you have time to wait, go eslewhere. read more

If I could give less than one star I would. They do not know their own plans that are available and when I asked about a device and plan I was told it was to expensive and the employee walked off. I am now going to cancel my home service (internet and direct tv) because I was that moved by the lack of customer service from a company that used to be top notch. Extremely disappointed. read more

This Store is very disrespectful, they made me stand around for 5 minutes before the even acknowledged me, then she asked me my name, saying she needed get me set up, then another person walks in and she waits on him first. this store is always like this I agree with the other person that I wouldn't give them a 1 if I didn't have to. read more

I bought a brand new phone here 3 months ago and have had issues ever since . My autopay keeps malfunctioning and my service is crap now and I keep getting weird charges . I have been here twice to reset my autopay and I still have the same issue . Haven't had this issue 1 single time in 4 years from the Conyers store . I almost want to switch Carriers . So annoying read more

This has been the worst experience I've had at any public business. The employees had me waiting for over 20 minutes to start. Then when I finally spoke to someone I knew more about the plans and phones then they did. Not to mention them being very rude to me. Most of them doing nothing just keekee and haha. While I was waiting. Also they followed none of the COVID guidelines which led to me getting COVID. Now I'm with out a working phone, my internet is still not working and I have COVID read more

Please don't waste your time coming to this place. I went with my friend to get a family plan for phones and then hopefully a internet plan and all I got was dissatisfaction, they didn't have the proper knowledge of the plans they had to even sell me. I ended up knowing more of their own plans than them. it was like I was working with children that didn't want to work seriously. Then after about an hour of trying to get proper help they didn't even have the a technician to send out to help me set up the internet till January 25th... it's December 1st. That's just absurd! Oh not to mention they didn't have the new iPhone In stock! So I'd say false advertisement on that part. Why say it's in stock if I have to order it and get it a month later?? Shall I use a prepaid phone till then for my business? read more

I think the problem is more with At&t than the employees I went in to add a watch onto my account and found out that nothing that was told to me when I signed up happened, and my bill was $30 more that I was originally told. Now to be fair , I didn't sign up for the account in an At&t store. But after working with Candis for awhile she was able to get my bill down to around what I ol was originally told. I appreciate her and all of her efforts today read more

If I could give a zero, I would for how we were just treated with such disregard so quickly in this place! We have them a good bit of cash in December and we were about to give them more until this, but we walked out instead. They said they'd call us, but they haven't. To say I'm upset with how we were treated would be an understatement! My husband and I went in this store on Dec. 29, 2015. We purchased an iPhone 6 with a Lifeproof case since I have a 2 year old and stuff happens. We took turns watching our daughter while the other talked to the sales associate, Kevin W. Kevin put the phone cover on while my husband was chasing our 2 year old and I didn't watch the whole process as we had to back up my phone and I was dealing with that. I didn't get much description on the Lifeproof case and didn't realize I had to use an adapter cord to use my headphone jack. I didn't realize what a piece the Lifeproof case was. I have had every person I've talked to have problems hearing me on my phone when the case was on. Save yourself some money and headache and go on Amazon to get your case as its way cheaper and you'll get honest reviews as opposed to the lies that came from the manager of this place. You'll also have a better return policy should you run into the same issue with a bad case. We went back to this store Jan. 22, 2016 and their sales associate just told me he had heard complaints about this case, but the manager denied they ever had any when we tried to return 25 days after purchase to simply exchange the Lifeproof case for an otter box. My phone is fine! It was only a $10 difference in price as we get a corporate discount. The initial sales associate told us we had 14 days to return our two LG tablets and 30 days on everything else. When we came back in on Jan. 22, 2016, I thought we were well within the time frame of return based upon what Kevin told us. But they told us on this visit that I was told it had to be within 14 days. I said that the associate didn't say that and I would've been back sooner had I thought I had more time. I explained I was in Decatur burying my grandmother when I realized I needed to return it. I was up there the from 1/6/16-1/11/16 helping set the arrangements. The male manager, Ramiro, simply ignored us. They then sent a female manager (Nahira or something?) came out and talked over us when we tried to talk. I called AT&T customer service on my phone while in the store and the rep confirmed my phone cut out at least 10 times and talked to the sales associate to assure him I wasn't lying. Ugh. Nothing is worse than being treated like you are lying when you are not. We read the back of our receipt and saw that the return was 14 days for regular sales, but you have 30 days with a corporate account. We don't have a corporate account, but we do get a corporate discount and it was displayed on our receipt. She said if we had the account with the tax I.d., they could return it still, but otherwise we could only swap my current Lifeproof case for the exact same case. The iPhone 6 has background noise suppression. We believe there's an issue with the Lifeproof case and how it interacts with the phones microphone. So when i call people, my phone mutes my phone because my voice is apparently echoing in the case and the phone confuses that as background noise. My IT husband believes it's a design flaw. We have taken the case off of the phone and had no problem. So the lady manager acknowledged our corporate discount as possibly confusing the associate and causing him to tell us we had 30 days to return the phone and it's case because of that. She said they'd call after talking to him and her DM, but I've heard from no one. We gave these people a lot of money over the holidays and we were about to buy another phone for our son there, but we just left it and we'll never go back. We'll order directly from AT&T online from now on. read more