Great service and took care of my son's Amazon tablet. Took there time and kept us updated along…read morethe way.

They cleared my phone of malware and annoying pop up Ads…read more Truly great service! The process took about 45 minutes and I was able to play a fun arcade game to kill time.

Porsia was amazing--super attentive, understanding, and incredibly helpful. She went out of her way…read moreto make sure we were fully taken care of.

Sister-in-law bought a new phone. Seven of her apts would not open. She brought it to me, being…read moresomewhat tech savvy. Found out they were continously stopping. Called help desk. Walked thru their instruction (already did) but wouldn't work due to several apts you cannot delete. Informed to turn in for a replacement. No appointment necessary. Waited in line for about 20 minutes. Not bad in this day and time. Had several workers but only one was fixing phones. He was training an new employee (navy), but was no problem. They got the new phone, but instead of just letting me do the setup they ser it up for me (not offered to the sister-in-law). Overall, they did an excellent job.

They are hard to reach by phone and website. I needed to change my appointment due to an…read moreemergency. I couldn't do it online because it kept erroring out. Still can't get a person by phone. I was looking to switch carriers, but I guess it's a warning that the bad reviews are something to pay attention to.

Verizon is crap. We have been customers for almost 13 years. I got a new phone which was a…read moreSamsung Galaxy Z Flip 7. First one was bad, so they replaced it with a refurbished Samsung Galaxy Z Flip 7. It arrived days later and guess what, same problems, skipping letters, putting the letter P into words, you have to hard press to get the letter to type, and several other issues. So I contact Verizon for the third time and I was told that sure the would send me a Samsung Galaxy S25 Ultra. That phone never arrived. I contact them again today and they are going to replace it with a Samsung Galaxy Z Flip 7 th as t (there is an example of what my phone does from just trying to type that). Anyhow I am getting a replacement with the same piece of crap phone refurbished. They tell me all about policy, yada yada. Well MY POLICY IS SIMPLE 1.) Treat a customer who has been a customer for 13 years like THEY MATTER! 2.) If a customer comes to you for a third time for the same issues, take good care of them and MAKE IT RIGHT. I certainly hope they do not send the same phone with the same problems. The customer service manager said I had no option other than to accept another REFURBISHED Galaxy Z Flip 7. Maybe it's time to see if TMobile or ATT.

Excellent prompt service! Price good! Dependable and gives military discount. Knowledgeable of…read morehis job/phones.

This guy is awesome. I brought in my iPhone SE with a cracked screen (previously replaced by…read moreBatteries Plus). He told me he was out of the black color but would have some the next day. I came back the next day and he knocked it out in about 15 minutes while I waited and didn't ask for anything like a three hour window and my password (batteries plus). The quality difference in the two pieces of glass were glaring, his attention to detail is second to none, his pricing is more than reasonable, and my phone is as good as when I walked out of the Apple store with it originally. When I need a future repair I'm taking my stuff here.

The kindest service ever!! We need more young men like the one at the service desk. What a…read moreblessing to have such a good experience with Batteries Plus near Westtown shopping center.

My watch(gift from an old friend) died so I took it to batteries plus on Washington Road, Martinez,…read morebecause I previously purchased the battery replacement program for my watch, meaning no cost. Very good customer service there. Turns out the battery was still good but an arm inside the watch misplaced, causing the battery to unseat and disconnect. He fixed that, also put in a new battery and I was on my way. He even drew a sketch to show me what happened and admitted he was puzzled too. You can't beat this place for good service and information. While I was waiting, I looked around and noted possible Christmas gifts for young men in my family and at good prices. Plus learned they make key fobs. This place rocks!

My nightmare began with a screen replacement on May 26. Immediately after the repair, the…read morereplacement screen was hypersensitive, glitching, and clearly malfunctioning. I also noticed a very small chip along the side of the screen and returned to the store that same day. Instead of addressing the defective repair, the technician claimed the screen issues were somehow my fault. He then proceeded to press firmly on the exact location of the tiny chip, causing the screen to spiderweb and crack further right in front of me. The damage visibly worsened due to his actions. When I returned to speak with the manager, he grudgingly agreed to replace the screen for an additional $100--but only if I removed my negative review. Reluctantly, I removed the review, paid the money, and had the screen and protector replaced *Just HOURS later, the screen went completely black* I immediately returned to the store, where I was told the issue was caused by liquid damage. That explanation was impossible--the phone had not gotten wet or been exposed to liquid in any way during the few hours since the repair. After considerable back-and-forth, the manager finally agreed to repair the screen again. Now, *just FIVE DAYS* after that replacement screen was installed, the phone is once again completely black and non-functional. At this point, there is a clear pattern of failed repairs. Most concerning was being pressured to remove a negative review in exchange for a partial remedy to a problem that should never have occurred in the first place, so I will NOT be removing this review. I will be taking my phone elsewhere for repair, and I will be escalating this matter to CPR Corporate and any other appropriate consumer channels.

They replaced my cracked ipad screen and did a nice job. Several years later a section of the…read morescreen quit responding. I called and they said that it sounded like the screen might be defective and that they would fix it under warranty as long as it was not showing signs of being dropped or water damage (Neither of these had happened). I took it to the store and received a call within 1 hour that said they would not cover it under warranty as it showed signs of being dropped and that it would be over $200 to fix it. I argued my case with them (there is no external sign of damage) but finally said I would just pick up the unit. It does not look like they even opened it up! Bottom line if you value having a warranty STAY AWAY. It is too easy for them to decline the warranty service and the customer has no way to challenge their decision.