I need to warn people about how an 80+ year old friend of mine was treated at the AT&T Store -…read moreAlabaster Promenade. She received one of those bogus pop-up messages claiming her phone had a virus -- the kind every scammer uses. Unsure what to do, she did the reasonable thing and took her phone to the store for help. She was told: * the "virus" could not be removed * she had to buy a new phone * moving her to the same (less expensive) model "didn't work" * instead, she needed a more expensive phone on a "no-cost" payment plan * and she was charged $60 on the spot She was also sent home with: * a new phone number * an additional line charge * and her supposedly "infected" old phone That night? Neither phone worked. Both showed "No Network." When she returned to the store the next day, she was told she could return the phone -- for a $55 restocking fee. Only after calling 611 and spending over an hour on hold, corporate immediately: * reversed the $60 charge * waived the restocking fee * arranged a free UPS return So let's be clear: AT&T corporate fixed this instantly. The problem was the store. To the manager of the Alabaster Promenade AT&T store: If your staff is trained to scare elderly customers into unnecessary upgrades, extra lines, and fees just to hit a quota, that's not sales -- it's exploitation. People deserve to know. Especially seniors and their families. Check on your parents. Check their bills. And think twice before trusting this location.

A great store great employees very knowledgeable They always…read moregreet their customers when they walk

The folks at this ATT store were the best! Associate John Holmes worked with me on purchasing a new…read morephone and had to unexpectedly resolve an issue with the app for my insulin pump not being compatible with my new phone. He took the time necessary to help me with patience, kindness, and humor. An "irate" customer came in while I was there also and the staff and managers handled the situation with professionalism and class.

AS BAD AS IT GETS ... Was in this store today being helped by a bilingual rep. I was having…read moredifficulty unlocking an account they wanted to access so the rep stepped away to assist a non-English speaking customer saying it was a 'simple upgrade and she'd be quick'. At which point my account unlocked, I waited 20 minutes to give her time to finish up but told her my account had been accessible for the past 20 minutes. With no followup, 10 minutes later I started gathering my things to leave. The rep walked over to the manager and said something who shouted across the room at me that my account was inaccessible, I told her it had been accessible for the last 30 minutes. She got ugly, sneered at me and shouted 'I don't think we'll help you today'. I walked over to her and said how about an apology for letting me sit there without checking on me or sending someone else over to assist me. She got nasty and repeated 'I don't think we'll help you today.' AVOID THIS STORE LIKE THE PLAGUE. It may be a corporate store, but corporate has more problems with the management and employees at this store than they can even begin to contemplate.

If I could give them negative stars I would. My husband and I went to purchase two iphones told the…read moreperson we had to get new phones and she just had an attitude. My husband went to pick up a phone and an alarm went off, not knowing it would do that. He apologized made a joke and she just kept a scowl look on her face like it was a pain to turn the alarm off. We told her we have been unhappy with our at and t service and she said in a flat uncaring voice, "that sucks" then crickets. We left and immediately drove 20 minutes further to t-mobile and had night and day service. Now they were helpful! On the next day I was talking to a co worker who said,"at and t has an awesome deal on I phones right now on I phone 8". That really made me angry because our uncaring sales person NEVER mentioned ANY deals to us,not once. We might would have stayed with at and t because we were reluctant to let go of years of mediocre at best service. But I am glad we left AND changed cell service it is better service all the way around

My mother-in-law's phone is on my plan, and it stopped working. A call to the 800 customer service…read morenumber showed her SIM card had been permanently disabled. They sent me a new one. I installed it, and the phone still didn't work. I called them back. They said the new SIM didn't activate, didn't know why, and said I had to take it to an AT&T store. Did I mention this was the last Saturday before Christmas? I got in the car and drove to the closest store to my home, this location in Bessemer/McCalla, AL, 24 miles away. When I got there, the store was packed with customers. Well, they put my name on the list, and I waited as my name crawled to the top. At least they had Die Hard playing on one of the larger tablets. It took them an hour and a half to get to me. Considering the day, that wasn't as long as I had expected. It took Daniel all of three minutes to figure out what the problem was and another five to fix it. Then, as I was getting in my car, another person flew into the parking spot next to me. I was able to jump in my car and close the door before he took my door off. In the process, I got my knee slammed between the door and the molded dash. Daniel saw what happened. He barred the driver from entering the store until he apologized to me and checked to make sure I was alright. It's nice to know there are still gentlemen in the world.

In the past I have had great service at the Alabaster store located by Publix. Today was very…read moredifferent. There was one associate there who was trying to help who's name started with T, but who was blocked by the others. They were nasty pieces of work. Rude, pushy, unhelpful and unprofessional. Horrible representatives of T-Mobile. I will likely change companies after today's experience. I would rate less than one star if I could.

Let me just start by saying this location is actually pretty great. They have an amazing team and…read moreitems on hand. They lost a star because of the call in service that must be utilized in the store for account changes. I spent nearly 4 hours in this location attempting to change a personal account to a business account. This was not the fault of the store employees. There were four people and they all worked tirelessly to get my account switched over. They even made sure to keep me entertained with talking and item demonstrations.

I cracked my phone screen and this place was recommended by my carrier to get it fixed. With having…read morephone insurance and filing the claim it was $29 to get my phone fixed. Jake and Cameron were the ones who assisted me with my phone. It took an hour for them to replace my screen. They were very nice and I would recommend them if you have issues with your phone screen.

I stopped by uBreakiFix today and had an outstanding experience. My phone wasn't charging properly,…read moreand instead of trying to upsell me on a repair, they cleaned the charging port on the spot and sent me on my way. The technician was incredibly friendly, knowledgeable, and genuinely helpful. The service was fast and efficient--I was in and out in less than 10 minutes. They truly went above and beyond, and this kind of honest, customer-first service is hard to find. Highly recommend!

Wow. My husband told me he has never had a good experience at this location. I had to go see for…read moremyself. No customer service skills. The young ladies working there (Saturday morning) don't know how to do anything. And just not at all what I would expect from any customer related environment.

From the owner: Visit the T-Mobile store in Hoover and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1940 Hwy 31 South can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I've called on Brian twice so far and recommended him once to a family member who used his…read moreservices. His professional skills, and his 'people' skills are all one could expect. I wouldn't trade him for the bes' coon-dawg in Mizzipii! He's my go-to guy for any computer/printer related issue. Brian's local to Shelby County and that's a plus. But he's a one-man operation which might be a scheduling factor in some cases.

From the owner: We provide in-home tech support solutions to your technology problems. We are local @ Birmingham, ALread more

I've never used computer repair service so I didn't know what to expect. Christian was very…read moreresponsive and flexible with his hours. Arrived at my home on time and very professional. Advised me on what he would be doing and updated me as he was performing different operations. Made a lot of recommendation for better performance. I would highly recommend him to everyone that I know. You will not go wrong with hiring him.

From the owner: Any kind of performance tuning of your computer, clean up, performance tune up, data recovery is…read moreour special. You only pay up to 3 hours, if we need longer, it's on us. If you are not satisfied, we come again up to two times for the same job for free.

Allison, Drey, and Ryan were all very helpful. They helped us upgrade our phones, add an eSIM, and…read morelowered our bill. Great service!

Clark was great!! . He was very informative and knows his stuff! I don't normally leave reviews…read more. however, I will on this dude!