My father 83 year old father visited the store today seeking help. His wife has Alzheimer's and he…read moreneeded to cancel her line. He was told no by the representative. He lost most of his hearing in combat in Vietnam so he speaks loudly- they refused to help, accused him of raising his voice and escorted him out. This is a horrible way to treat an elderly veteran... it's a horrible way to treat anyone.

Ugh This is the most aggravating company to work with. We have had insurance for a year on all of…read moreour phones. My iphone's battery needs to b replaced so I go to Verizon. They say got to go UbreakIfix. Wtf! Why do I want to deal with a third party. I can do that myself. As I did before I got insurance. It should b easier don't cha think but no it's complicated. Especially when we call the nearest one which is at Lorna Road and they say Verizon told us wrong and gave us a number to some other place. It's a dang run around. What they don't tell you is if you want a phone replaced you might get a refurbished one. Again WTH! Why do I want a refurbished phone ? So back to the battery replacement we called the number and it gives you no option for a battery replacement /no real person will answer. Oh if U did file a claim and go through that hoopla You probably will get a refurbished phone (who the He double hockey sticks wants that) Verizon scams people . It's a scam company . I hate giving them my business to b quite honest. If at all possible go elsewhere for your phone needs. This place sucks. The service is atrocious! They are not a honest company to deal with and they lie continuously!!! We have caught them in too many to count.

In the past I have had great service at the Alabaster store located by Publix. Today was very…read moredifferent. There was one associate there who was trying to help who's name started with T, but who was blocked by the others. They were nasty pieces of work. Rude, pushy, unhelpful and unprofessional. Horrible representatives of T-Mobile. I will likely change companies after today's experience. I would rate less than one star if I could.

Let me just start by saying this location is actually pretty great. They have an amazing team and…read moreitems on hand. They lost a star because of the call in service that must be utilized in the store for account changes. I spent nearly 4 hours in this location attempting to change a personal account to a business account. This was not the fault of the store employees. There were four people and they all worked tirelessly to get my account switched over. They even made sure to keep me entertained with talking and item demonstrations.

Be careful with this store. My dad went in to pay and they refuse him multiple times. When they…read morefinally let him pay they Charged him a late fee of $20 and refused to give him the receipt. He asked for his money back but they didn't give it back . So he asked me to go to another Metro store with him to ask and it show on his account that their was only a payment of $60 when he payed $80. So dont go to this store!!

From the owner: Switch today & enjoy America's largest 5G network.read more

I just want to give these guys credit. I had a an item that needed repairing. I was having trouble…read morefinding someone who could and would fix it. These guys were very kind and repaired it for me. I thought it was going to take a few weeks, but I imagine given the urgency, they repaired it right away.

Did an amazing job fixing my iPad screen. Unlike the major chains trying to sell you a new one or…read morecharging you too much for the screen. The price was very reasonable and I bought the better screen instead of the basic

I drove 25 min to this place, that shows on Google that it is currently open, only…read moreto find an empty store with a FOR LEASE sign on the window. Get it together Batteries Plus! I bet a whole lot of people have been pissed off by this when they get here. This location no longer exists as a Batteries Plus.

A $200+ Duracell Ultra AGM car battery is on it's last legs after four years of good service…read more Still has a month of full warranty left though. Would never recommend this store because the front line people apparently are not authorized by the franchisee to solve the customer's problems. I went to my local Batteries Plus store in Trussville, and they tested and confirmed a replacement under warranty was necessary. Fortunately, they noted the full replacement guarantee was still in effect. They even called a store in another state where I originally bought it to confirm the receipt and printed me a copy. But they didn't have the correct battery and three weeks later was the soonest they could get it in. Pushing the date on the warranty, but the salesman said he'd be sure it was covered. My wife's leaving town tomorrow for a visit to friends and taking my car. So I phone around several other stores, and the store at Alabaster was recommended as a possibility. Sure enough, they had two of the right batteries in stock. I mentioned the warranty replacement, and a sales person said they would have to call the Trussville store to confirm the testing diagnosis. I said fine and I'd be on my way. She said nothing about any other requirement to getting my on the road with the right new battery. Drove a round-trip of 62 miles to her store in Alabaster for nothing. Yes, they had the batteries, and the guy on duty said he'd gotten a note that I was coming, and the kind of battery I'd be needing. They had it. He called the guys at the Trussville store. They confirmed the battery was both covered by the warranty and definitely in need of replacement. They told him they did this with the battery in the car, and on the spot authorized the warranty coverage and replacement. The Alabaster sales rep however was not having it. He returned with the news that I'd be required to leave the battery with them in Alabaster overnight and they'd test it again in the morning. "It has to be fully charged the night before..." he said "I did that last night, with a brand-new charger." I replied "Well, to honor the warranty, we have to do it this way." he retorted. "Then how am I supposed to get home tonight?" I asked. "That's just our policy" he said. "You should have told me that before I came." I answered. "If I'd known that I could have brought it in my other car. You're following procedures is fine. But your sales lady never mentioned this requirement." "Sorry for the communication problem." was his reply. "I want to speak with your supervisor." I said "She's not here, she left (this was the original person I spoke with BTW)." "Then give me the name of the [franchise] owner. I'd like to speak with him." "We don't have his number." he said. And so on. Would never recommend this store because the front line people apparently are not authorized by the franchisee to solve the customer's problems. Yes, the store guy there did apologize for "...the communication problem." But offered no other solution. Finally, I called the Batteries Plus National Customer Service number. The rep there listened to my story, apologized, and said she'd look into getting the correct battery to the Trussville store ASAP. We'll see if that happens.

Ladies at the front desk always have an attitude Went…read moreinside to request a screen protector that my account insurance covers the lady didn't know if she was talking about because I've done it various times that other T-Mobile stores never going back to this T-Mobile store

From the owner: Visit the T-Mobile store in Alabaster and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 561 1st St N can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.