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PUMA

3.0 (2 reviews)
Closed 12:00 pm - 6:00 PM

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3 years ago

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3 years ago

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DSW Designer Shoe Warehouse

DSW Designer Shoe Warehouse

(12 reviews)

$$

I'm a shoe lover so I've spent a good amount of time at DSW. I usually head straight for the…read moreclearance section to see what deals I can find, then I stroll through the regularly priced items. I got 3 pairs of boots last year that are still in good shape for this Winter.

I don't know what it is with DSWs in my area, but I'm not impressed. Yesterday morning (around 10…read moreAM) I ordered a sparkly pair of Betsy Johnson sneakers for same day pick up. I had an event last night that I needed them for, which is important for this recap. Around 3:00 PM on yesterday, I decided to head to the store because I hadn't received a pick up email yet and my event was at 6:30 PM. When I arrived, I found the sneakers in my size on the shelf. I tried them on and took them up to the register. I explained that I had placed an online order for same day pick up that had not been fulfilled yet. I said I went and found the shoes so could they go ahead and fulfill the order so I could take them and leave. The person at the register tried to say I would need to cancel my order and rebuy the shoes. Ummmm...why??? I already have an order! I told them I basically did the legwork for them--just look up my order number and fulfill it. It must have clicked in their head so that's what they proceeded to do. I received the email for pick up while I was standing at the register so I was able to get the shoes and go. I'm glad I went to the store myself and got my shoes off the shelf before someone else bought them. I seem to have issues whenever I go to any DSW in my area. I'll probably go on a break from buying from them.

PUMA - shoes - Updated May 2026

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