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    T-Mobile

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    5 years ago

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    T-Mobile

    T-Mobile

    (9 reviews)

    $$$

    Negative should be an option…read more I rarely take the time to write reviews, but my experience with T-Mobile has been so frustrating that I feel obligated to warn others. After being a customer for four years, paying nearly $90 a month, I expected at least a baseline level of respect and service. Instead, what I got was overpriced plans, inconsistent value, and customer service that felt dismissive at best and outright disrespectful at worst. When I finally decided enough was enough and requested a transfer PIN to switch providers, the attitude I received was shocking--like I was somehow in the wrong for no longer wanting to overpay for subpar service. What stood out most was the complete lack of effort to retain me as a customer. No meaningful offers, no attempt to understand my concerns--just indifference. For a company that takes so much from its customers month after month, you'd expect at least a professional and courteous goodbye. That didn't happen. My experience with the T-Mobile location in Birmingham, Alabama only reinforced my decision. The service there was unprofessional, disorganized, and frankly unacceptable. It felt like customer care was the last priority. Since switching, I've had a completely different experience. The transition was seamless, quick, and stress-free exactly how it should be. It made me realize just how unnecessarily difficult T-Mobile had made things all along. Consumers should know they have options. Loyalty should be valued, not exploited. T-Mobile seriously needs to reevaluate how they treat long-term customers, because right now, it feels like they simply don't care. Goodbye, T-Mobile and good riddance. Oh by the way xfinity is giving customers mobile services for one year free If you have been with them a period of time , consumers should know their options and not being taken by greedy companies.

    Visited T-Mobile looking for iPhone 17. Ms. Tanganyika was…read morevery considerate & very clear what I need in order to purchase new phone as T-Mobile additional line holder. Mind you that I'm not a native English speaker. She is very nice and super acknowledged!! Thank you so much for your help Tanganyika!!

    T-Mobile - mobilephones - Updated May 2026

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