Do not buy here! Thieves, liars, and incompetent. Isaiah first completely screwed up setting up…read moreour account, transposed a digit on phone number and missed applying montly discount on 2 of 3 lines, spent many hours with Verizon customer service to correct. Bigger is got me to convert by lying about $200 incentive which never got, called after two months and he said all good and I was set. At almost 4 months, now says never went through and would talk to manager. Everytime I called the store (about 6X between 2-4 months) said they looked up and something different each time, manager is never in or available. Isaiah has never followed up or called back even after went in and yelled at in person, I should have read the reviews as do this all the time. These people are disgusting.

Thank you, JOHN C. for not only your knowledge/expertise during my recent upgrade (at the Wireless…read moreZone Hamilton, NJ location) from my Apple I-Phone 8 Plus to a new 16 Plus, but also for your kindness towards me during the process....I so much appreciate it....Sincerely, Joan S.

They closed way earlier on Friday, the lady working that night, had locked the doors prior to…read moreclosing and was talking to her friend. Isn't that professional, that lady sucked

I'm not sure how this store even has two stars. I came in asking about an upgrade and when told…read morethere was no inventory anywhere, I asked questions about inventory at a third party location. The headphone-wearing representative got extremely snippy and started assuming I was asking questions about getting inventory from them. When I asked for help ordering online to ensure I get my discount, I was told to call customer service and let them deal with it. He finally agreed to help me, snatched my phone and tried to click "agree" to run a soft credit check without asking me. Absolutely horrendous customer service.

Don't waste your money and time by going here just go to apple. I came in bringing my MacBook Pro…read morebig mistake

after 2 months of having my laptop i am finally getting it today. I saw so many good reviews on…read moregoogle so i was confident in them but the moment they got my laptop they didn't bother to call to give me any updates or alerts on what was going on. I had to keep calling and harassing and then have my dad call them multiple times because i'm in college and needed my laptop. They were nice but i felt that it was very unprofessional to not bother to call the customer to keep them up to date on what was going on.

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!

Poor behavior. My first time ever, writing a review. So my apologies if I'm missing something. But…read morebeing the owner of a large but local service business, and in spite of paying more (even ignoring Battery Plus's online coupon) and then even finding the same (factory brand) battery online cheaper), I took my own "buy local" campaign seriously and walked into your store. I was greeted with a curt and impatient frontline person (with no one else in the store). I tried to sum it up as just someone unhappy with their day or job. I'm not disgruntled, just disappointed. Perhaps I will muster up the task to try another location, just to satisfy my entrepreneurial curiosity.

I believe I was helped by JHessing (from receipt) who worked on 10/30/21. She first answered my…read morequestions over the phone and then provided great customer service when I arrived at the store with installation info during my battery purchase. Such a pleasant and wonderful shopping experience. This has been and will continue to be my goto store for batteries and bulbs! Many thanks

Sometimes I wonder why I even bother using a mobile phone with customer service like this. I just…read morewanted help clearing up an issue with my phone lines. I don't need 2 additional lines anymore and my caller ID shows up as restricted. What is this store's solutions? "Dial 611"... I know Verizon rapes their customers wallets, but their customer service isn't this bad. I may end up switching back to the evil V empire over this lack of regard for any semblance of customer service. It's incredibly frustrating and disappointing.

Went to go buy a charger. They had none in store. I went to ask to charge my phone on one of the…read morestands and the man lacks the understanding of how to explain something a different way. I get yelled at for no comprehending what he is saying. I ask for him to physically show me how to charge my phone and he demands I walk out or he will call the cops. Horrible customer service. He is a white male with a brown hair and beard wears glasses & little chunky.

DO NOT GIVE YOUR BUSINESS!…read more Went to get my cracked screen replaced back in November 2025, since then been back 3x for screen malfunctions that I've never had before. Screens & LCD's are unreliable. Even after purchasing a screen protector and a new Otterbox case from their store, the phone has given me more issues then ever. Each time I presented this issue, they would still charge me full price for replacement, just for the phone to have more issues after completion. Would not recommend giving this establishment your hard earned money, these screens are low quality, and their business model is reliant on their product breaking so you can return and give them more of your money.

Took my Items to get fixed and couldn't even get it diagnosed and still got charged for a…read morediagnostic. And the amount of time i took is crazy long. Dont recommend ever going here.

A amazing place to get your phone fixed they do a lot of stuff screen replacement and Ext. Please…read morego shop her they sell amazing cases for phones too, Thank you Trenton Wireless

From the owner: one stop repair solution.read more

Needed my cell repaired. Read good reviews & headed right over. Friendly service which was fast,…read moreefficient and affordable. Definitely recommending "iRepair cell."

Needed an adjustment of messaging text size on my Android phone. Didn't know how I changed the size…read moreand didn't know how to fix it. The owner took less than 5 minutes to make the adjustment. When I asked how much for the fix, he said no charge. He could have charged me and I would gladly have paid. He also showed me how to make the adjustment myself. Honest and kind owner. My "go to" for all future needs. Highly recommend!

Despite a lot of ups and downs with my experience it had 0 to do with the staff. They went above…read moreand beyond to try and make a horrible, unexpected scenario the best they could. Yes, I spent a decent amount of hours there but with their empathy, compassion and doing everything they possibly could to make sure my needs were meet goes beyond the typical service expected. I would recommend this T-Mobile team to anyone ..thank you for not giving up!!

This review is from last Friday (10/14). I visited this location a few times and have been pleased…read morewith the service I received. So, last week I upgraded to the new iPhone thru the T-Mobile online sales and once I received the phone visited this store for assistance. The sales rep was a young lady and I told her my dilemma on transferring my info on my iTunes/iCloud. She quickly looked at the phones and informed me she'll be able transfer everything onto the new phone. The whole process took 7 minutes. She was helpful with purchase and applying the screen protector on the phone. I was out the door in approximately 10 minutes. I would definitely recommend this store based on the several quick visits I've had in the past and last Friday.