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    AT&T Store

    1.8 (28 reviews)
    Closed 10:00 am - 8:00 pm

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    1 year ago

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    1 year ago

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    1 year ago

    Nick the manager is awesome!!! He answered all my questions professionally and had so much knowledge of the phones.

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    4 years ago

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    7 years ago

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    10 years ago

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    6 years ago

    Worst customer service, wouldn't answer phone and when they did was put on hold for twenty minutes. Now I know why people shop online

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    6 years ago

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    10 years ago

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    5 years ago

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    16 years ago

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    5 years ago

    Absolutely incompetent. Zero knowledge of accessories, walked out of the store. Amazon wins again.

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    5 years ago

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    9 years ago

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    15 years ago

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    7 years ago

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    12 years ago

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    15 years ago

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    8 years ago

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    14 years ago

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    14 years ago

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    Ask the Community - AT&T Store

    T-Mobile

    T-Mobile

    1.3(6 reviews)
    0.2 mi
    Virtual estimates
    Shipping

    Incredibly rude staff! I went in to ask about removing apps charging money and they rudely said…read morethey couldn't help.

    On January 23, 2023, my daughter and I went into the T-Mobile at 344 Russell St, Hadley, MA 01035,…read moreand spoke to the manager, Kristian. I told him that we wanted to get my daughter's phone working. He started telling me that because we had been Sprint customers, we were not actually on the T-Mobile network. I said, "OK, but how do we get my daughter's phone to work reliably." Kristian said, "Sir, if you would let me explain." He then lectured me about the challenges of a corporate merger, making a point of telling me that Sprint had not actually "merged" with Sprint; they were still two different companies. I said, "OK, but how do we get my daughter's phone working?" Kristian said, "Sir, you keep interrupting me." That was the dynamic -- Kristian's sole focus was on deflecting responsibility. Every time I tried to redirect the conversation back to fixing our problem, Kristian got increasingly irritated and said, "Sir, you keep interrupting me," "Sir, if you would let me finish," or "Sir, let me talk." He finally said, "Sir, if you are going to keep interrupting me, then you should leave." Kristian had no interest in actually listening to us; he needed to dominate the conversation, and he became offended when we kept trying to talk about our problem with the phone service. We have called customer service several times, amounting to four or five hours, and T-Mobile's corporate response has been silence. Every phone call to customer service has ended with a promise that I would get a followup phone call or email. No call or email ever came. Kristian's behavior in the store does not seem to be an aberration; it is just a more abusive example of T-Mobile's apparent customer support strategy of "Do Nothing."

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    T-Mobile
    T-Mobile
    T-Mobile

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    Shatter & Case - New Airpod Pro

    Shatter & Case

    1.3(18 reviews)
    13.9 mi
    $$

    I asked to change the plastic cover protecting my cell phone screen, and after they had done it,…read morethey charged me $50! For something that costs $5 in Amazon. They should list the prices or at least warn costumers. Horrible

    I just had the worst customer service experience! My daughter had her iPad screen replaced and an…read moreexpensive screen protector put on here about 4 months ago. I bring it in today because she needs a new screen protector. Well turns out there is a huge crack UNDER the screen protector. The one that is advertised to not break even with being hit by a hammer etc. false advertisement for sure. So not only did THEIR screen protector break, but THEIR screen as well. This is not the first screen protector I've had to fix with them either, my husbands began lifting only a short time after putting it on. They proceed to tell me they are going to give me the screen protector for $15 then. NO. I'm not giving you any more of my money. So he says he will give me the screen protector for free. Well sure now we have a covered screen but the cracks underneath are there. They refused to stick by their product. Even compared it to hitting a piñata. It could break or not. So I speak to the owner and he says he can replace the screen but for $80. Are you out of your mind ?! I'm not giving you another dime of my money. They will not be getting any service from me anymore ever. I urge everyone to watch out or steer clear of this retailer.

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    Shatter & Case - We are also able to customize your PS4 Controllers at a very reasonable price. Yes we do XBOX as well!

    We are also able to customize your PS4 Controllers at a very reasonable price. Yes we do XBOX as well!

    Shatter & Case - Santa Claus visiting us while he does some Christmas shopping ;)

    Santa Claus visiting us while he does some Christmas shopping ;)

    Shatter & Case - On-site Repairs! Get it while its hot!

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    On-site Repairs! Get it while its hot!

    AT&T Store - mobilephones - Updated May 2026

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