Do NOT go to this location and deal with "Dave", I don't know his last name. June of 2022, my boyfriend and I walked into this location to see what we could do about my deep fried watch. Literally deep fried. Dropped into a fryer and got fried. while we were there, my boyfriend got talked into opening a "first net" account. Cheaper services rendered to "first responders", we were all "HECK YEAH!", with first net, this provided us with an additional 3 devices. A tablet, an Android phone and a new watch. Sounds great, right? NO! So we for first net all set up, we were working on getting me a new watch, literally sat in the store for about 6 hours going round and round with customer service reps. Sat there for 6 hours with no progress. Now mind you, this wasn't anyone working in the stores fault. So this isn't meant for them. Long story short, at some point we ended up talking to a District Manager named "Dave", Dave said he was gonna take care of us and get everything taken care of. We brought the brand new devices back after they sat in our home for over a month, never used. Asked for a refund on taxes and fee's and to get the phone bill figured out because we were being charged $176 a month, which we weren't supposed to be with the "first net" account. Dave pulls everything up, come to find out that my boyfriend is -$200 in his "first net" account... because we had no idea that it even got set up due to prior issues. So turned out my boyfriend had a personal account and a first net account. And was being charged for both accounts, when he wasn't supposed to be. Dave was supposed to make some phone calls and said it would be a few hours so we could go run our errands and we would hear back from him. After leaving the returned devices with NO refund for the taxes and fee's that we were supposed to get. We called the store at 6:30pm, half hour before they closed, asked if Dave was there and if he knew what was going on, to find out Dave had left. They said "call back tomorrow", we called back, we were told "you should hear from Dave", awesome! We were persistent to no avail. We stopped calling, hoping to just hear back. We never heard back. We then started getting calls from debt collectors for the -$200 something for the first net account. my boyfriend explained that AT&T was supposed to be taking care of that. We then tried calling this location again hoping to hear from Dave. We never heard from Dave. This was 7 MONTHS ago, and guess what? We STILL HAVE NOT HEARD FROM DAVE! WE STILL HAVE NOT BEEN CREDITED LIKE WE WERE SUPPOSED TO BE! WE STILL HAVEN'T BEEN REFUNDED FOR THE RETURNED DEVICES!!! Everytime we call this fucking store, there's no manager available. Everytime we call this fucking store, we hear "Dave should be getting a hold of you", well guess what? IT'S BEEN SEVEN MONTHS AND STILL HAVENT HEARD FROM DAVE AND DAVE STILL HASNT GIVEN US OUR FUCKING MONEY!!! We've been patient, kind, understanding, and cool for the last SEVEN FUCKING months!
So someone tell DAVE from 355 Wilson, Grand Rapids MI to give us a phone call and give us our fucking money back! read more
