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AT&T Store

5.0 (1 review)
Closed • 10:00 am - 8:00 pm

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4 years ago

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Verizon

Verizon

1.9(8 reviews)
0.6 mi

I literally had a fellow patron walk out behind me, and explain what was said by the above GM and 3…read moreother employees(1 female who whispers VERY LOUDLY) and then I get this message emailed to me-ONLY after taking more time to write a review that THE SAME OFFICE EMAILED ME and asked me to write!! Why ask for a review, only for me to be truthful and carry this much unprofessionalism AFTER the disservice was to me? I drove to the store 6 times to get a new "green" case bought in store. Turns out it was for my benefit as I discovered they were showing a Series 6 watch while wearing a 7. He explained I could take black, as they didn't have the green case I bought to match the green phone. He applied a $30 credit and walked away while I eventually yelled "SIR"-for the 6th time. He was Headed into the GMs office. Slammed the door. I actually would have bought the Beats Headphones he had just priced, but based on his delivery of the price and storming off, I wasn't allowed too. Horrible store. Just stand in line and ask anybody waiting. It's easy to obtain information on the stores reputation. Maybe they listen as well as their patrons or to their patrons and the store would be 20% better. FYI.

Things are so different dealing with the store now. You…read morehave to wait outside by the door You are not allowed to even wait inside by the door, so when it's cold it's no fun They come to the door ask why you are there , take your number and you wait again. This particular time I am writing about is for my phone warranty. My battery would die at 50% for no reason, wouldn't hold a charge long. I tried calling only to be sent to a robot who made a claim ticket up and never finished. I waited a few days nothing. Then I called to try making a appointment with the store. The phone system does not send you to the local store even though you call the local number. The guy that helped was very good , filled everything out fast and said I'd have the phone the next day. It never came. I waited again the next day nothing. I made a call and I finally talked to a representative who gave me my tracking number. Didn't know anything about it but I looked it up and it said it wasn't far away. It had been in the same town maybe 40 min away and it kept showing out for delivery. I finally received the day after Thanksgiving! I have no clue what happened but finally. They gave me 5 days to return my old one which would be $500 if not returned!! Over all Verizon is a busy store but phone system and the store is not the same. I hope things get back to normal soon!

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Verizon
Verizon
Verizon

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Peak Wireless - Same Day iPhone Repair

Peak Wireless

4.8(19 reviews)
31.1 mi
•$$
Locally owned & operated
Established in 2012

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

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Peak Wireless - Large selection of gently used phones for sale.

Large selection of gently used phones for sale.

Peak Wireless - Apple iwatch sale. Just in time for Christmas!

Apple iwatch sale. Just in time for Christmas!

Peak Wireless - We can fix it!!

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We can fix it!!

AT&T Store - mobilephones - Updated May 2026

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