I literally had a fellow patron walk out behind me, and explain what was said by the above GM and 3…read moreother employees(1 female who whispers VERY LOUDLY) and then I get this message emailed to me-ONLY after taking more time to write a review that THE SAME OFFICE EMAILED ME and asked me to write!! Why ask for a review, only for me to be truthful and carry this much unprofessionalism AFTER the disservice was to me? I drove to the store 6 times to get a new "green" case bought in store. Turns out it was for my benefit as I discovered they were showing a Series 6 watch while wearing a 7. He explained I could take black, as they didn't have the green case I bought to match the green phone. He applied a $30 credit and walked away while I eventually yelled "SIR"-for the 6th time. He was Headed into the GMs office. Slammed the door. I actually would have bought the Beats Headphones he had just priced, but based on his delivery of the price and storming off, I wasn't allowed too. Horrible store. Just stand in line and ask anybody waiting. It's easy to obtain information on the stores reputation. Maybe they listen as well as their patrons or to their patrons and the store would be 20% better. FYI.

Things are so different dealing with the store now. You…read morehave to wait outside by the door You are not allowed to even wait inside by the door, so when it's cold it's no fun They come to the door ask why you are there , take your number and you wait again. This particular time I am writing about is for my phone warranty. My battery would die at 50% for no reason, wouldn't hold a charge long. I tried calling only to be sent to a robot who made a claim ticket up and never finished. I waited a few days nothing. Then I called to try making a appointment with the store. The phone system does not send you to the local store even though you call the local number. The guy that helped was very good , filled everything out fast and said I'd have the phone the next day. It never came. I waited again the next day nothing. I made a call and I finally talked to a representative who gave me my tracking number. Didn't know anything about it but I looked it up and it said it wasn't far away. It had been in the same town maybe 40 min away and it kept showing out for delivery. I finally received the day after Thanksgiving! I have no clue what happened but finally. They gave me 5 days to return my old one which would be $500 if not returned!! Over all Verizon is a busy store but phone system and the store is not the same. I hope things get back to normal soon!

Great Guy! Was looking all over town for a small screw. Called the store and was told "I have…read moremillions of them! Come on over!" Mind you this was after calling the Walmart eye center and was told I could not buy a screw unless it was going into a pair of glasses! Anyway Joshua did indeed have a lot of screws and I found just the one I was looking for! I asked for a price and he just laughed and said "On the house"!

Joshua did a great job. Looks like a brand new phone! Even gave me tempered glass. I and our within…read morean hour. He fixes phones, iPods, iPads, and Samsung products.

WORST EXPERIENCE AT A TMOBILE EVER!!! If you value or…read morerespect yourself please dont even waste your time stopping in. The manager is extremely rude. I went in to pay my bill (patrial cash payment) and was told i was REQUIRED to have my ID. Ive paid in store without it prior so I did question this and was told I need my ID or they wont help me. Therefore, I went out to get my ID and when I came back in I noticed nobody was wearing nametags. When I asked why nobody wears nametags, as every tmobile ive ever been in everyone wears one, the helpful gentleman Brandon told me his name while the manager, Jarita who was being rude prior refused to tell me her name. I actually had to call another location and inform them of my experience and ask what the managers name of this location was to be properly informed. She also told me because I previously applied and was not selected that I dont know anything and I can leave the store without being helped. I am very concerned and confused by this behavior and it was a terrible experience. I know tmobile can do better but if this is the new standard for customer service I dont believe I will remain with the company.

We have phones with Metro PCS and they are part of TMobile network so we went in to ask some…read morequestions. This girl was very nice to help us try to change a phone out. I guess there was no way to do it because the phone has not been activated for a long time with TMobile. Their phones are compatible withMetro as long as the phone is unlocked. I guess I saved a dinosaur of a phone its already absolete!! She did a good job trying and finally told us to try Metro PCS. We will get rid of our Metro phones as soon as Verizon reopens. We have to use them on WiFi when we are home anyway so no loss!! The metro ordeal was another story! Horrible! We would go to TMobile but we would be in the same position. Its a shame TMobile don't work where we live we would have changed over that day!;

Josh was extremely helpful in obtaining internet for a property recently purchased in Bostic. The…read moreproperty is undeveloped and he worked tirelessly with the home office to locate the property and begin the process of initiating the steps to get the service delivered. He was kind, very friendly and extremely patient.

Service isn't very good but it works the sales people lie to you and aren't very helpfulread more

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

I told them I needed a budget friendly internet price. It started out 42.00 and now has jumped to…read more49.00. that's not cost efficient to me. And the internet goes down often.

I work from home in the Healthcare field, so if I miss even one day of work it will impact patient…read morecare. I have missed 12 hours of work over the past 2 days due to our internet cutting in and out. I realize there was an outage today, but yesterday there was not. Vyve could not figure out why the internet went out yesterday. Due to this, I have experienced severe anxiety both about my income and my job security. It never looks good to a manager when a remote employee claims they can't work that long because they do not have internet. This is unfair to paying customers, especially ones that rely on internet access to do their jobs. Something needs to be done about this.