Lowe's review…read more
Business reviews on the internet are often a polarizing topic. However, I feel honor bound by God, Jesus, and all his saints to tell you my experience attempting to purchase a dishwasher at the Lowe's in Shelby, NC. I can no longer sleep soundly at night, knowing that people continue to give this business their hard earned money.
We moved to a new (to us) home and ordered a new dishwasher online, the night of May 21st. The house's original dishwasher was presumably made with pre-Cold War technology. It sounded like we had a freight train revving up, every time we presumed to press "Start". Anywho, Lowe's advised we would have delivery on June 6.
After my delivery window came and went, I ended up hearing from the installer. Now, the installer is a seperate company than Lowe's. Lowe's subcontracts out the installation of most of it's major appliances, and this was no different. Anywho, the installer advised that there must be a mixup, they don't have my particular dishwasher in the truck. They'll reach out the next business day(it was Friday) once they hear back from Lowe's appliance manager.
That Monday, I spoke with the installer and he said I needed to speak with Lowe's Installation Team. Now, LIT is a separate entity from your local Lowe's. It's a corporate office that manages your installation and delivery. It is not a local person. I leave a voicemail with LIT.
The next day I get a call back. LIT advises they discovered that the local installer installed my dishwasher at someone else's home. No worries, they say, they're going to send the installer back to that house, pull out the machine, and I can have it installed today. I refuse, advising that it is no longer a new machine. I've paid for a new machine. I ask if we can go ahead and cancel the order. LIT advises that I need to speak with my local Lowe's to get the item refunded.
So, I call Lowe's in Shelby, where the first employee tells me that their system shows my dishwasher as delivered and installed, and if I want to dispute that, I need to file a chargeback. I refuse, since if their documentation shows it as delivered, I'll lose the chargeback dispute. I ask to speak with a manager. The manager is probably the worst person in customer service I've ever interacted with. I've had nicer interactions at the DMV. I've felt more at ease during a Pap Smear. This gentleman berates me and says he has no idea what's going on, that it's his store and he needs to look into it. He hangs up.
And it's been a full month and I can't get anyone to pick up the phone. I'm out $800 and I'm still using Soviet technology to get my dishes clean. Don't use Lowe's, specifically the one in Shelby. I'd rather wash my dishes with barbed wire and orange juice than give them one more dollar of my money. At this point, it's actual theft.