Easily the seediest experience I've had with a business in this town, and that's saying a lot. I…read morehad a phone screen break for a Samsung. I went in expecting I could get it repaired. It took two separate visits just to get into the business for the man to look at it. And when I got in, I was turned away because their internet was out and they couldn't even look at my phone. Another week I finally got into the store. Following this, the man insisted not only that I pay him in full upfront but that I do so with cash for an amount of 240. This store is not equipped to take a card...and dare I say so, by choice. I walked out feeling as though I was robbed while the man ordered the part I needed. I received no service but was charged for it while the repair was held in limbo. It took over a week for the part to even come. When I was able to get in for the service, I was informed that the repair would take over four hours to complete once he got to it. Meaning I would have to leave my device with him overnight. I attempted to re-schedule the service so that I could have the device back within a work day. I have not been able to do so. My phone broke in mid-February, and as of June 13th, I still hold a phone with a broken screen. I feel I am out big for how many hours of frustration this has caused. I just want the money I paid back, and I'm struggling to get it. At face value, 240 could have just about bought me a new phone, and factoring in the time and headache; I could have gotten a new computer as well. I wish I just bought a new phone. TL;DR I'm out 240 and have been trying to figure this out for months. Don't go here, please!

My son brought his laptop in to this shop back in early July. That was over two months ago. The…read moremachine stopped turning on, and we wanted a diagnostic and fix. They said they'd order a new power cable, then if it wasn't that a battery, etc... (this is all stuff I could have done at home) The machine remains in their possession, the've done ZERO work, it's still in the exact same "spot" it was in when we dropped it off back in July. I have had to chase these guys down for response and answers, .... happy to post all the Facebook messages. Now... two months later, I am still chasing them. I told them I didn't appreciate that they are holding my kid's computer hostage. School started August 20th, would love for him to have his machine to use for schoolwork. Long story short, these assholes took $75 deposit to do nothing but sit on my kid's laptop for two months with zero results and took offense to me saying "you're holding my kid's machine hostage." Meanwhile... I'm still stuck with a laptop that won't turn on and a smug dude who responds to my complaints with "take your devices elsewhere, we don't care about your bad reviews." Ok... let's see how these bad reviews faire... maybe I'll actually see my kid's laptop again... which has been HOSTAGE at this establishment for over two months.... next stop, a complaint to the Better Business Bureau...

We were told numerous times we needed to change out the Sim cards on our phones after T-mobile…read morepurchased Sprint. We went directly into the store to get the new Sim cards changed out after calling T-mobile a couple times, requesting them and never received them. The rep who changed out our Sim cards at the store did not tell us that we would lose all of our saved voicemails. I had over 40 saved business related emails saved from clients which I discovered after the fact are now lost. I would have downloaded and saved those voicemails had I been properly informed.

I've been a t-mobile customer for several years. I stopped by this store on my way through Avon…read moreand the employee working was very helpful and probably one of the best customer service experiences I've ever had.

The boys in Avon were super helpful, especially Paco and Rich! They solved my problems easily and…read morewith a smile

Stolen Phone... I was ALMOST Screwed, but Kyle P. fixed a two week fiasco in about 2 minutes…read more Mid Feb I walk into a Verizon store, tail between my legs: Stolen phone... completely helpless (besides knowing North and South). Kyle comes over, gets me into our Verizon business account immediately. Tries to track the phone. Nothing, so he says we'll fix it. We talked briefly and he saved me from converting to Apple because he knows I was busy... and Android had polished out their problems (I got FIVE camera lenses, 2 TB storage, CLOUD) Cloud is cheap now. Then he put Lense protectors on. No learning curve. The new android w/ Cloud, backup, tracking. Kyle was concise and told me these are problems no more. He walked me thru it, everything went 10x faster than those days when Verizon stores made you essentially play Squid Games (without the horrific dark side of the show of course) He put a good phone case on, Camera Lense protectors. Extra Lense covers were only 15 bux. I was out of luck having my phone stolen, but he offered $800 back if I found it. Kyle gave me his card and said get ahold of me when you get to your laptop if you have trouble. I tried to verify my new phone/email... For two weeks... Two weeks later I called him, within minutes he got all my contacts, app verification. everything back in business. He even reinstalled my old # with my new area code # (All my contacts back. Logged back in. Back into Venmo) Should have reached out to him earlier. So I can go back to my businesses and my life. Kyle you are the definition of customer service. And this morning our main business opens for the spring season. The anxiety is gone.

Steven is crew are great to work withSteve and his crew are great to work with…read moreVery knowledgeable And experienced.

I'm pleasantly surprised by the knowledge and expertise. This business has. They fixed my phone…read moreeasily, and we're quick and expedient. I recommend this business.

Ever was very professional and knowledgeable. He knows his products and services. The staff has…read moretotally switched since the last bad review

Clear pattern of discrimination against Hispanic customers…read more -Same sales rep dismissed us 3 separate times -We were the only customers in the store each visit -Rep cut conversations short instead of offering options -Behavior implied upgrades couldnt be afforded- -My dad, sibling, and I -- different ages, same treatment - Prejudice and poor service -- repeated, not a mistake Avoid this location

Without any doubt at all, Russell Cellular is the worst managed business place I have ever been to…read more Their employees are absolutely clueless, stand offish and snotty and have no idea what they're talking about. They lie. The stores are rarely even open. Whatever you do, DO NOT shop at Russell Cellular

Do not go to the store in Glenwood Springs!!!!! They took my 2 phones on trade in and never…read morecredited me for them. Told me they would be an even trade for new phones and what great shape they were in. UNETHICAL!!!! They basically stole my 2 phones and they have magically disappeared in their system. Have been back there several times and they have "no information" .There is something very wrong going on there and they won't even look you in the eye. Stay away. Drive to Grand Junction--it'll be worth it.

These folks are the BEST . Our cell phone continues to get Ad-bombed and they have been able to…read morefix it in no time at all. I love and recommend Solutek

My computer was locked up. I took it to Solutek and they could not have been nicer. They told me…read moreapproximately how long it would take to repair and said they would call with a price before doing the repair. They kept me informed every step of the way. I feel the price was reasonable as well. I would use them again and highly recommend their services.

Best phone plan! Tracphone for 1099! Down payment was only 169! Monthly payment came out to 69 a…read moreweek or 180 a month for 48 months! APR was only 69.% what a steal if u ask me

I am sad to write such a harsh review as we like to support local businesses. And had been quite…read morepleased with the service on a couple of previous visits. However, my wife and I went to High Country Cellular this afternoon on routine Verizon business. (The store is an authorized Verizon dealer.) We entered to observe all three clerks / technicians engaged with other customers - AND not a one of the three staff members wearing a mask. This is stupid; self-defeating; and AGAINST the town ordinances of Granby and the rules of the State of Colorado. My wife and I are over 60 so part of the "vulnerable" population. As was at least one other customer ahead of us. While we had been satisfied on prior visits and, again, like to patronize small, local shops, we departed as soon as we observed this arrogant lack of safety. If High Country Cellular does not wish to abide by reasonable, common-sense health precautions and follow local and state law, then it should close its doors. Very disappointing.

Dylan and Justin are absolutely amazing! They were so helpful and patient with me and I appreciate…read moretheir service so much! Awesome store manager and awesome staff! Thank you ! Loved the spider story too!

We went in a few months ago and the store manager, Justin, was the only employee there. Although we…read morehad a long wait, he was doing his best to give excellent customer service to all. When it was our turn, he was extremely apologetic for the wait and was super friendly and attentive to our needs. He also offered some discounts due to the wait.