Just stopped by to get some information today and had maybe the worst experience I've ever had in any kind of store, ever. No other patrons in the store, just one female employee with long dark brown hair. I wasn't even there long enough to get her name. I was hoping to get information on Verizon's phone plans (we've had ours for so many years I'm sure they offer something better), new phones, etc. She didn't inquire about what I have, or consider looking up my account in the Verizon system so she could see the details. She seemed put off that I didn't have every detail of what I'm looking for ready to give her. I went there for help. If I knew every nuance of Verizon's plans I wouldn't need to go in for assistance. Ugh. Will be headed to Verizon in Dillon going forward. read more

I had a scheduled appointment to get help with my phone and when I got there the store was closed. read more

Verizon - Mobile Phones Near Me - Frisco, Colorado

Heather the sales representative does not have the knowledge on how to separate two phone from a I cloud account. Instead she adds a email to the same I cloud account and charges 40.00. Heather doesn't know how to set up a I cloud account that is separate from the original. This store is not a Verizon store do not go here if you want customer service. read more

If you want to see how not to run a business, stop in this store. Two ladies had been waiting and said, go to Dillon if you can.

This was the worst service I've ever had at any Verizon store. The lady working was absurdly rude to me for asking a very simple question about a screen protector. I will never be returning to this location ever again. read more

drew was the man he took 2 hours out of His day to help me transfer everything I needed onto a new phone while assisting a bunch of other customers at the same time . Cool dude too ! I'll definitely be back . read more

Drew absolutely makes this place. Not only was he patient and VERY informative, but he also found a cheaper family plan to lower my monthly payments while still receiving the same Unlimited service. I will definitely be back in the future to deal with bills, upgrades, and anything else needed. If you're looking for information or upgrades go to this store, by far best in the county. Ask for Drew read more

I highly recommend this location over any other Verizon contact I have had in 10 years! After 3 months and probably over 30 calls with corporate and 3 separate visits to the Dillon store, Ryan had me hooked up with everything quickly, professionally, honestly, comprehensively, and efficiently in about 30 min. 10 Stars!! read more

Went in for a lost phone replacement (thanks Vail!). Turns out I had the insurance and these guys were very helpful and guided me along the way even though it was ZERO revenue for them. Thanks! read more

Jorge was very helpful. He got me in and out of the store fast! He went the extra mile. To make sure that I left the store with everything I needed and more! Even though he was at the end of his shift and about to go home. I would highly recommend this store to anyone looking to switch to Verizon Wireless. I will give you my personal guarantee. You will leave the store with a smile on your face :) read more

brought my phone in Friday night right before closing because phone wouldn't charge. Drew worked on it and got it working for me. When I asked him how much he said nothing. I've used this store before in emergency situations and these guys always come through. I would recommend this store. Thanks, Kim M. read more

Be very aware, Go wireless will make you sign another contract on top of Verizon Wireless 2 yr service contract. I purchased an IPhone for my mother and she wanted to branch out and get her own account WITH VERIZON with the SAME phone number. Verizon happily moved her to her own contract however this company came after me for $480 saying I discontinued my contract with them. They have now sent the $480 to a sketchy law firm in UT to collect the funds. Very poor service as part of Verizon and also this company who does not upfront tell you about an ADDITIONAL contract. Is it legal to be under contract twice for the same cell phone service? CROOKS. Stay far far away. read more

Despite being understaffed, the stressed agent did his best in a rough situation. While troubleshooting an issue for another customer, he fixed the problem I was having with my phone. Bravo. read more

Stay away from this place. Shady business dealings. Manager Kyle is very shady. I bought a phone, did not sign up for anything, did not change my current cellular plan in any way. Get my next phone bill after the phone purchase. My bill went up $90/month when I was told nothing would change since I paid for the phone outright. I call Verizon directly. Turns out this guy signed me up for all sorts of stuff without my consent or knowledge. Now i am dealing with the pain of trying to get my bill back to what it's supposed to be. I will never do business here again. read more

My year and a half old phone wouldnt turn on and I took it to this verizon store. Both of the men working there were very helpful and fixed my phone free of charge. I had a great experience with them and would definitely return if my phone acts up again! read more

Best Verizon store in Summit County. Andy, Wes, and Drew were great in helping me get my phone set up.

The man working "helping" us out was rude and also wasted our time. He attempted to tell us what was needed to get our jetpack mifi working but just ended up not fixing it because he just acted like he knew what to do. All in all, just a bad experience. read more

Went in the other day as I was having issues with my phone!. The guy working there was extremely rude and had an attitude towards me for no reason!. Why work in customer service with such an attitude!? read more

These guys were awesome! Solved all my problems . Very friendly and helpful all while having a little Led Zeppelin playing in the background. Thanks guys read more

I have never been upsold and pressured so aggressively at any store. I did not want to buy an additional product that was having a deal, I did not want to buy any extras there, yet they just kept asking and asking and the guy even raised his voice at me a couple of times. Extremely unpleasant experience that left me with a bad feeling. Avoid this store if you need a new phone. read more

The best Verizon Store we have ever been too! Thomas was great, he showed us a multitude of phones, going over all the differences and helped me find the best phone for what I was looking for. He setup the everything for us, explained thoroughly all the details of how my new phone would setup per our account for billing. He mentioned things we were never aware about with our phone plan. In the end, we were extremely happy and my Husband will be back to see Thomas next year for his new phone upgrade. Thanks for great service! read more

Sales rep refused to help me with my phone and simply told me to keep turning it off and on. Was extremely condescending with every remark.

I would give NEGATIVE stars if I could! I purchased a new phone through them, along with their insurance. However, when my screen cracked, and I went to have it replaced - they said I didn't have it! Meanwhile, months later I saw that I WAS getting charged for their insurance. Essentially, I paid out a couple hundred dollars for nothing...they did NOTHING to help resolve the situation, and were terribly rude on the phone even though I was more than calm. Absolutely terrible, would never use this company again. GoWirelss is a scam! read more

Absolutely terrible. Had an issue getting our jet pack hooked connecting to data and so went in to get help. I expected him to have some sort of knowledge on the system rather than attempting the take out the battery and put it back in and that's all he's got. Not only that, but he was a lazy, condescending jerk. He asks us for the account so we get him in and he looks at it for a second and sees that there are a lot of devices on the account because the device is liked to a business account. He says that he cannot sort through all of them because there are too many and he cannot tell which one is that one. I ask him why he cannot simply look at the devices id and search for it, he says they all have the same id which is by far the stupidest thing I've heard in the world, they are the same device but have an individual Id. He tells me that I should just talk to the account manager (he is talking to him) and when he finds this out tells us to talk to tech support. A child could have done what he did to help. My advice: FORGET THIS ONE, GO TO SILVERTHORN 5 MINUTES UP THE ROAD TO AVOID LAZY AND CONDESCENDING CUSTOMER SERVICE. read more