The gentlemen were polite and were able to fix my problems quickly and accurately. The one problem they could not fix, they directed me to another shop in downtown able to do it asap. read more

So, I didn't buy anything. I had an issue with my iPhone not loading data/ internet. The fellow manning the store ( George) was helpful, diagnosed some issues, reset the phone . All good. I was treated very well. read more

My family came from Kremmling to get a good phone plan, and we definitely found one! We got five phones at a great price, and they even helped us trade in our old phones from other carriers that didn't work well for us. T-Mobile has been working great for our family. We also received the best customer service -- thanks to the two young men who helped us! They went above and beyond, even staying open late to make sure everything was set up and working perfectly for us. read more

Terrible service had a young man working in the store that was unable to provide the help needed, and caught an attitude while asking me same questions continuously. read more

Switching carriers and honestly anything phone related is normally such a nightmare but Gerardo (Ocean) is literally like a t-mobile god or angel. He was so incredibly helpful and knowledgeable and then just the greatest happy positive personality. I was in awe of him watching him handle soo many differ groups at once. He was literally doing the job of 3-4 people all alone. read more

This store is an absolute nightmare. I went to get a new phone. The very nice guy screwed up all my contacts between my business phone and my personal phone including emails, photos, and contact information. It has been since last October that they have yet to refund my money, I returned the phone, the equipment, and the screensaver at my expense. The guy who is the manager John has been texting me since November 29 saying he will fix it/refund over $200 and still nothing. This is pathetic!! ... drive anywhere else but to Dillon for Tmobile service or purchases.!!! NIGHTMARE! read more

Ocean at T-Mobile was very helpful when I was purchasing a new phone. Very kind and patient with me and everyone else waiting behind me. He needs a raise for how hard and well he runs this place!!! read more

They must have improved drastically because I had an excellent experience with Ocean. New phone was purchased and explained very professionally. read more

So corrupt! Be sure to keep on top of your bill. They love to put miscellaneous charges on there in hopes that you don't catch it. We missed several months of one of these charges and they were only willing to refund us a couple of months. The customer service rep wanted to argue with me to tell me it was my fault for not checking my bill every month. This happened multiple times. If you have T mobile then I'm sorry. If you don't then Stay away! read more

Highly recommend going down to Denver to visit a REAL company owned location. Always have had the best experience with T-Mobile customer service on the phone or at a retail location. Went in, wasn't greeted until I walked up to the counter and the guy says, "What's up buddy" and then tells me I need to get T-Mobile customer service from my personal phone for them to talk to. While doing that they continue loudly chatting back and forth as if I'm not there. Unprofessional and not reflective of T-Mobile read more

Stay away...they lie. Told me a different plan would lower my bill, it went up by 50% or 60 dollars.

Reyes and his team went above and beyond...so helpful...best shop!!!