In January we were in the Hallendale T-Mobile store as I had a new phone as my previous phone took…read morea swim, and I had major issues trying to use it. I purchased my phone elsewhere. I was very frustrated and needed help!!! Store number 954613727, Kevin and Fernando, helped me. As a tourist in the area, I felt very lucky that someone would take the time and changed my day from frustration and sadness to joy and feeling very blessed. Thank you, guys, your service was so appreciated!!!!!!!!!!!!!!!!!!!

After a perfect experience picking up a New S10 last week, the "lifetime Screen protector" bubbled…read moreso knowing I simply needed to go to any T-Mobile authorized location to have it replaced I stopped around the corner from home to get this done. Unfortunately the customer service at this particular franchise is a joke. They looked up my account verified the insurance than kept telling me the screen protector is not part of the coverage? ... I explained it was purchased a week ago and its on the receipt. THEY INSISTED I go back to the store where I bought it. I try to persist but they were adamant they had no intention of helping me with this issue. I can only assume that either since being fairly new location that they were not properly trained or the fact since I didn't buy the phone or the accessories here they had no intention of helping me. Went back to the location where I bought the phone and they brought up my account, verified everything and replaced the screen protector without question. Not sure what is going on with this particular location as I have never had issues at any other franchise location regardless of where the phone was purchased. Either train your personal better or tell customers you aren't helping them if you didn't buy the phone there either way I wouldn't spend a dollar at this location ever. Completely Incompetent. AVOID!

I called today asking if they could help me with a bit of a complicated issue if I brought the…read morephone in. Instead through our conversation he informed me my main issue was remedied by Apple and I could do the necessary steps at home. Thank you! I'll definitely come to you guys again if I can't figure something out! Highly recommend!

My family had them repaired our iPhones in different occasions for different reasons and we can…read moreassure you that they are very good and professional.

I had a great experience at this Apple location. Julian assisted me with my purchase. I needed a…read morenew laptop because mine was centuries old. He recommended that I get the apple care just in case I break my laptop for any reason. I caved in and got it. Julian was absolutely wonderful, he was kind and funny. Made the experience very nice. He assisted me with acquiring a student discount by logging into MDC. I would definitely recommend you check this apple store out. It is super big and there are so many options of computers, phones, watches and tablets to choose from. You definitely have to go check out Julian while you're there, he also teaches classes such as coding and much other cool stuff.

I went to the Apple Store in Aventura Mall because my iPhone 15 was repeatedly turning on for only…read morea few minutes and then restarting. It was also showing me a "plug into computer" logo when I tried to turn on the phone, which indicated that it needed the computer to turn on. I went to the Apple Store for help because I did not have my MacBook with me. When I arrived desperate to fix it, because I am on vacation with no access to my personal information without a phone, I plugged it into one of their display Macs to try to update it. The staff understandably questioned what I was doing and initially wouldn't help because I didn't have an appointment. I explained that I was traveling, had no access to my banking, flight info, or navigation apps, and needed immediate help if possible. I couldn't go a day in a city I don't live in without a phone. They then kindly took my phone to the back. I do appreciate them doing this, and trying to fit me in. But after waiting over an hour with no update, I finally asked them what the status was of my phone. I was told it was a logic board issue and that I would need to buy a new phone or pay hundreds in repairs. My phone, which had been turning on for short periods before, is now completely unusable and stuck in recovery mode after whatever the staff did to it in the back. Now it is not turning on at all. It never did this before it was handled by the staff Now my phone is completely unusable, stuck in recovery mode and not turning on at all, which it was not like that before. This left me stranded without access to critical apps and information while on vacation. I understand hardware issues can happen, but the lack of clear solutions or support and leaving me without a working phone was extremely frustrating and stressful. This experience was very disappointing, especially given the high cost and reliance on Apple devices.

I visited this store on last Friday to get my cracked phone screen repaired. This is the only phone…read moreshop I trust, I was quoted and paid $90 to fix my iPhone X, while other shops quoted me above $100. Even though I only came to get my phone repaired, I also purchased a PlayStation controller and AirPods (both secondhand but in good condition). I also purchased my phone from them last year. This shop is reliable when it comes to mobile needs. I always deal with Zack but anyone of the guys will help you greatly.

Joey deliberately sold me a used scooter that does not work and marketed it as new. He admitted to…read morenot verifying the item because it was in its oritingal packaging. He promised me he would return my money and apologize. When the time came for gime to honor that he would not do so. Buyer beware items are not new they will steal your mone.

Do not do any business with these people. They are "Liars…read moreand Thieves".. They say that there Cell Pone Battery is Is an original battery from the manufacturer . It isnt, they are leing and they also, Price gouge you on the battery that has A fake Samsung logo and name on it . You have been warned..!!!! Don't do any business with ultra wirless. Jerry Noray

Bad service last Friday my husband take our son phone to this shop he ask the guy how much it will…read morecost to repair the screen he offered him two options one was chipper in 20$ my husband ask what the difference he said is only in the brightest my husband agree to pay the cheaper price he left ,when he comeback he give him 1/2 cash and the rest in card he go to the car and see the guy charge him 10$ more he back to the store ask him why ? the guy said let me see and then said Ooo I did mistake you need to pay me more and he didn't want to give my husband the phone so my husband grabs the phone and go we check the phone and some numbers not respond and we back to the shop and the guy said I am not fixing the phone because I lose money . He unprofessional trust problem do not go there

Needed to get my screen fixed to turn my phone in. This place had the best prices! I wanted to get…read morethe glass closest to the original and it looks great works perfectly. Geronimo helped me when we were there. Very polite and had me out of there in less than 20 minutes!

Don't come here they tried to scam me I broke my phone screen and brought it to them they took my…read morephone in the early morning and didn't call me to come back until late in the evening after holding my phone for 8 hours they told me the motherboard was defective and it would be $200 to replace I told them no and to give me my phone back and they charged me a $15 examination fee the next morning I took it somewhere else and they simply replaced the screen and got it working for $80 in 20 minutes over all terrible experience don't come here