denton awesome customer service coming back!! helped me with my phone problem and did a specta jobread more

I came in to upgrade my phone and the person that took care of the transaction was pretty quick but…read morenot pleasant at all. He did the whole thing while standing next to a counter even though there is a work desk with chair for clients. The store was empty so I don't see why standing was the best option but nonetheless it was pretty quick (15 min max) They didn't have the phone i wanted to they shipped it to my house and I needed to return the old phone once I got it. I came back in for the return and two employees were sitting (one behind the desk and the other one in what would be a Client chair) The guy behind the desk got up and grabbed my phone and once again I was left standing there. The other guy didn't even look up from his phone. They told me I had to bring the phone to UPS which wasn't mentioned the first time around. He also told me they were out of boxes and I had to see if UPS would give me one. All in all the process was pretty quick but the customer service was subpar.

We took my daughter's phone for a data extraction because the screen was glitching and couldn't…read moreaccess data that wasn't backed into the cloud. Left the phone there for 4 hours and when we returned the rep said that when he was doing the data extraction the phone "restarted itself and restored itself to factory settings" and all data was wiped out and lost. He had put a temp replacement screen to show us it was glitching and not staying on for more than 1 minute. He gave us a brochure to ship out the phone to a company they are affiliated with in California which supposedly specially in tough cases. The company quoted $700 to $3,900 range for the service. We went to another place around the corner on Shenandoah Plaza and they said all the phone needed was a new screen. We paid $40 for a new screen and the phone worked as new. Sadly all the data and years of pictures are lost. The rep couldn't even own up to messing up and made it seem like it was a bigger issue that a simple screen replacement. He was also condescending and rude. If we hadn't gone to another place we would've ended up having to buy a new phone. Do not trust this place with your phone unless it is a basic simplistic repair. Even better, don't risk getting incorrect diagnosis and loose your memories or have to buy a new phone. Go less than a mile away to Shenandoah Plaza.

DO NOT COME HERE!!! IF I COULD RATE 0 STARS I WOULD!!!…read more I initially came here for a screen repair, after 20 minutes they told me the motherboard was damaged and I'd have to get a replacement. After I got said replacement, and activated it at ATT they informed me I can transfer the data from my supposedly broken phone to the replacement refurbished. Their tech had my screen working in TWO MINUTES and confirmed it wasn't damage to the motherboard. Even the Apple tech was a little suspicious of motherboard damage. Bottom line, don't trust this place.

I had a terrible experience at Talk N Fix in The Falls…read more I brought my Samsung phone in because the back cover was only slightly detached. They charged me $50 to replace it, but instead of using an original Samsung back, they installed what appeared to be a cheap aftermarket replacement without clearly informing me. When they handed me the phone back, we didn't have a chance to inspect it because the employee quickly asked my daughter for the phone case and immediately put it on. Later that same day, the new back cover started coming off. The repair didn't even last a few hours. The next day I returned and asked for a refund because the repair was obviously defective. Instead of trying to solve the problem, the employee was incredibly rude, disrespectful, and completely unprofessional. He laughed at me, spoke with a sarcastic attitude, and flatly refused to refund my money. What shocked me the most was when he said that any review I leave wouldn't hurt his business because he has been there for a long time. This is one of the worst customer service experiences I've ever had. Paying for a repair that fails the same day and then being treated with arrogance and disrespect is unacceptable. I would strongly recommend avoiding this place if you value honest service, quality repairs, and basic respect for customers.

Stopped into this cell phone accessory and repair kiosk in hopes to find a basic cell phone case…read more The employee pointed to only one that had the magnet with the camera lens cover for my Apple phone. Not only were there bare minimum choices but it was $20 and that's more than double the price for the exact same item on Amazon. Well, it was worth the shot and the employee was nice.

stopped by Tanner and Victor, at The pompano Techy store in Walmart. They were super professional,…read moreknowledgeable , friendly, and helpful. I would definitely recommend them for any phone repair.

I needed to replace the screen cover for my IPhone 13. I called one place and they said it would…read morebe $39. I called this place and they said $15. It was so nice to have someone answer the phone. I am not crazy about these automated tellers you get when you call a business, so it's nice to have a real person answer. This place is in the western side of the Walmart. This nice lady helped me out and completed the job. My phone case was not in great shape, so I wound up buying a new phone case also for a good price. Apparently this place does all types of tech repairs, not just for phones. And if you want to buy some fresh coffee, they sell it there also. I would recommend this place.

I use to go to UBreakIFix, but my son highly recommended Dr. Phone Fix. So when I was experiencing…read morecharging issues with my new Lenovo yoga laptop, I decided to give them a try. To say that my experience was nothing less than excellent would be an under statement. Tony was pleasant, honest and informative. He took literally minutes to access the problem. I walked out extremely happy with my experience there. Going forward any problems I may have whether phone or computer they will be my new go to for repairs.Thank you Tony for everything You're the BEST!!!

I was in a pinch with a dead phone & everyone was super helpful. Nigel has my phone working in less…read morethan 20 minutes for a great price & I was on my way

Thank you for fixing my phone screen . And the case and screen protector highly recommended.read more

From the owner: At iConnect, we specialize in fast and reliable phone repairs, bill payment services, and new phone…read moreactivations. Friendly service, affordable prices, and tech solutions you can trust!

We had very good service for just walking in cold... and we got to serve as a training experience…read morefor a newer guy, too. We had seen an ad for a special, less expensive rate for our cell phones -- we are trying to cut back a bit everywhere if possible -- and decided to come by to ask about it. This rate requires you to stop in at an actual physical store. We were in the area and looked up on Yelp for the closest AT&T store. So we stopped here. They were not very busy here. After a short wait while they helped another customer, they were able to assist us and answer all our questions. The two guys were quite nice. Especially since they spent time with us without the possibility of getting any commission on us. Unfortunately, we don't live nearby. Otherwise we'd definitely come back to them again when needed.

Worst customer service, came here to change my SIM card, the guy keeping saying that my driver…read morelicense wasn't scanning, and that I should go to dmv, what is an absurd, I travel every week with the same driver license. The guy keep smoking a vape cigar inside the store and literally Took me 1 hour to change the SIM card. Worst service ever, idefinitely I don't recommend this store

I visited this store on last Friday to get my cracked phone screen repaired. This is the only phone…read moreshop I trust, I was quoted and paid $90 to fix my iPhone X, while other shops quoted me above $100. Even though I only came to get my phone repaired, I also purchased a PlayStation controller and AirPods (both secondhand but in good condition). I also purchased my phone from them last year. This shop is reliable when it comes to mobile needs. I always deal with Zack but anyone of the guys will help you greatly.

Joey deliberately sold me a used scooter that does not work and marketed it as new. He admitted to…read morenot verifying the item because it was in its oritingal packaging. He promised me he would return my money and apologize. When the time came for gime to honor that he would not do so. Buyer beware items are not new they will steal your mone.

Tatiana was amazing! I dropped my phone and she was able to get it fixed the same for me! She was…read morepolite and knowledgeable about it all! If something happens again I will be back!

I've been to Techy multiple times for different repairs on my son's iPhone, including for a battery…read morereplacement, broken screen, and later what is referred to as "touch disease" (unresponsive screen), and they've been outstanding every single time. The staff is very friendly, professional, and attentive. They really listen to your concerns and take the time to make sure everything is fixed 100% correctly. I especially appreciated their precision and commitment to getting the phone working perfectly again. They clearly care about customer satisfaction and stand behind their work. I would without a doubt definitely recommend Techy to anyone who needs phone repairs of any kind.

Great staff! Gaby and team were super kind. Thank you for your help. Will definitely be coming back.read more

I went to this store for a new internet provider, ended up getting phone service and a new phone…read moretoo. What struck me as odd was, not getting any of my monthly charges in writing. When I enquired the customer service rep told me she couldn't provide one but told me what my monthly bill would be. After paying for activation and an additional accessory for my new phone. No receipt was provided. I assumed The receipt was in the bag and realized when I got to my car there was no receipt so I had to return to the store to request one. Now that I received my first bill from T Mobile it is much higher than what I was told initially. I don't appreciate what this sales woman did and will never return to this store. I just wanted to warn new customers about this practice at the store.