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    AT&T Store

    3.0 (2 reviews)
    Open 10:00 am - 8:00 pm

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    8 months ago

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    4 years ago

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    AT&T Store

    AT&T Store

    2.8(12 reviews)
    4.4 mi
    $

    My phone hasn't worked properly since I got it on March 4. I went back for several days and the…read moretech in the store asked me what did I want him to do. Very rude and unhelpful. I have been asking for a new phone. My daughter phone works and mine doesn't. I even went to the Columbia store and they couldn't help. I have spent countless hours trying to rectify the issue this month w various AT&T techs. They will not honor a return when the phone doesn't work. Instead they make excuses about their raggety towers or try to deflect and blame on your location: . I have taken it back to AT&T over and over again and still not working. I bought 3 phones that day and everyone's phone works except mine. AT&T says that since the other phones work and it passes their diagnostics to take it back to Apple because it is an Apple issue. I received a case number to get a new phone today, I went to the Columbia mall Apple Store in Columbia Md. The techs ran the same diagnostics and did the same troubleshooting and the phone worked for a short time. The phone worked for a quick moment and as soon as I walked out of the store it went to SOS again. I come home call online again, I was on the phone w a supervisor by the name Anjelica and she was not helpful at all with my concerns. She said that I had to pay $30 and they put a $1500 hold on my phone to exchange the phone and give me another. This is unfair because I have already paid taxes on a phone that I have not been able to utilize properly. THEN she hung up on me. Although, I got the phone from the AT&T store in Ellicott city. He would not take the phone back and when I asked for his help he asked what did I want him to do. The AT&T supervisors say take it to Apple, Apple says take it back to AT&T. No one wants to take ownership for the device not working and I have only had it for 3 weeks almost 4 weeks. Each evening I spend 3-4 hour talking to a tech to get the phone to work and it is not working. The Apple lady, Anjelica said that may I can ask friends or family to help me pay to get a replacement. WHAT??! Why would I need someone to help me pay for a replacement when I have already paid for something that doesn't work. I am also sending this in yelp as buyer be ware and contacting the Better Business Bureau.

    I went to this particular AT&T store to trade in my old iPhone X with a new iPhone 13 Pro. After a…read morebrief discussion with Chris, the store manager, I made the purchase with a monthly charge of $13. This included the price of the new iPhone 13 Pro ($8 per month for 36 months) after trading in my old phone and a $5 per month additional charge (AT&T Next-Up). I was made aware by the store manager that this $5 AT&T Next-Up charge includes both device protection (insurance) and future upgrades and therefore, I approved this additional charge on my account. But when I got home and checked my AT&T account, there was an additional charge of $17 per month (besides the $13) added to my account which I never approved in the store. This was very unlikely as the store manager never mentioned this additional $17 charge to us (me and my friend). We also asked him about this thing a couple of times but he never mentioned it to us. Although I was able to remove the $17 charge later after talking to an agent, I am disappointed by the fact that the store manager approved the additional charge without my consent. TL;DR - The store manager added hidden charges to my AT&T account without my approval.

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    AT&T Store - mobilephones - Updated May 2026

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