Had a bit of a wait time, even with an appointment however,…read morethe TECHNICAL EXPERTISE provided by JASPER was outstanding!

Came in to look for a new computer. Apple has been my go-to electronics store for a minute. They…read morehave a wide variety of computers, phones, tablets, ear pods, and more. At the Columbia Mall location it's always crowded and you have to sign in and an associate will call you when it's your turn. The associates were all pleasant and each very knowledgeable about their specific product expertise that they could assist you with. They have samples of most of the items on display that you can try out to find the product that is right for you. I was impressed that they had a workshop going on in store on how to use an electronic pen for iPads and it was free. You can also preorder products that were not available in store for pickup. I have to admit Apple products are NOT cheap, but as far as value, they seem to hold up well and you can purchase additional warranties to ensure you have coverage if anything goes wrong. All in all, a great product store to come explore, to purchase, or come in to troubleshoot any product issues you may have.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

Terrible service. Can't get anyone to ring up a sale (item off the shelf) w/o waiting 1/2 hr…read more Sales people go hide in the back after they are done with their "customer". Apparently not a customer unless buying a phone. Skip this place... get what you need online.

Wish I could give 100 or more thumbs down. also after purchasing what is supposed to be a new…read morephone i have some one elses phone. And am still on hold. I have been trying for days to get my problem worked out. Where are my pictures that were supposed to be transfered? Still on hold. Think I will call the with my other phone while still on hold.

My phone hasn't worked properly since I got it on March 4. I went back for several days and the…read moretech in the store asked me what did I want him to do. Very rude and unhelpful. I have been asking for a new phone. My daughter phone works and mine doesn't. I even went to the Columbia store and they couldn't help. I have spent countless hours trying to rectify the issue this month w various AT&T techs. They will not honor a return when the phone doesn't work. Instead they make excuses about their raggety towers or try to deflect and blame on your location: . I have taken it back to AT&T over and over again and still not working. I bought 3 phones that day and everyone's phone works except mine. AT&T says that since the other phones work and it passes their diagnostics to take it back to Apple because it is an Apple issue. I received a case number to get a new phone today, I went to the Columbia mall Apple Store in Columbia Md. The techs ran the same diagnostics and did the same troubleshooting and the phone worked for a short time. The phone worked for a quick moment and as soon as I walked out of the store it went to SOS again. I come home call online again, I was on the phone w a supervisor by the name Anjelica and she was not helpful at all with my concerns. She said that I had to pay $30 and they put a $1500 hold on my phone to exchange the phone and give me another. This is unfair because I have already paid taxes on a phone that I have not been able to utilize properly. THEN she hung up on me. Although, I got the phone from the AT&T store in Ellicott city. He would not take the phone back and when I asked for his help he asked what did I want him to do. The AT&T supervisors say take it to Apple, Apple says take it back to AT&T. No one wants to take ownership for the device not working and I have only had it for 3 weeks almost 4 weeks. Each evening I spend 3-4 hour talking to a tech to get the phone to work and it is not working. The Apple lady, Anjelica said that may I can ask friends or family to help me pay to get a replacement. WHAT??! Why would I need someone to help me pay for a replacement when I have already paid for something that doesn't work. I am also sending this in yelp as buyer be ware and contacting the Better Business Bureau.

I went to this particular AT&T store to trade in my old iPhone X with a new iPhone 13 Pro. After a…read morebrief discussion with Chris, the store manager, I made the purchase with a monthly charge of $13. This included the price of the new iPhone 13 Pro ($8 per month for 36 months) after trading in my old phone and a $5 per month additional charge (AT&T Next-Up). I was made aware by the store manager that this $5 AT&T Next-Up charge includes both device protection (insurance) and future upgrades and therefore, I approved this additional charge on my account. But when I got home and checked my AT&T account, there was an additional charge of $17 per month (besides the $13) added to my account which I never approved in the store. This was very unlikely as the store manager never mentioned this additional $17 charge to us (me and my friend). We also asked him about this thing a couple of times but he never mentioned it to us. Although I was able to remove the $17 charge later after talking to an agent, I am disappointed by the fact that the store manager approved the additional charge without my consent. TL;DR - The store manager added hidden charges to my AT&T account without my approval.

This is the in-mall store and is NOT a corporate store. Do yourself a big favor and go to the…read morecorporate store a few steps away outside the LuLu entrance where you will be served by professionals and avoid the excess charges put on without your permission.

Everyone I interacted with was knowledgeable, professional, and kind. They answered my questions…read moreand explained my options. Because I was impressed with the salespeople, I decided to not only switch my mobile service from Verizon to AT&T but my internet also. I hope I won't be sorry!

After having a terrible experience with AT&T, we visited Verizon to transfer our lines and phone…read moreservice. We were met with EXCELLENT customer service! The entire process was so easy and smooth, and the staff was incredibly friendly! We were even offered multiple discounts/offers, and my husband was able to upgrade to a brand-new phone! Definitely recommend this store!

My husband and I recently purchased the iPhone 12 pro max. We stopped by this location this morning…read moreto look at accessories. When we got there, there was only one sales associate working. She was assisting a family of three at the counter, but took the time to acknowledge us. There was also one patron ahead of us in line that she needed to assist. Based on what we overheard, everyone was looking for a new phone which would probably take awhile before we got assisted. Knowing this, we left and decided to order our accessories online. Though no fault of the sales associate, the retailer lost our business which they would have had if they were fully staffed.

The gentleman was very helpful. I purchased a new cord and adapter. I thought something might've…read morebeen wrong with my phone, but it was just my old adapter..

Went back and the gentleman was again very courteous. But the second screen he replaced on my phone…read moredoes not work properly. It goes dark, stays dark when it's not supposed too, lags, unresponsive sometimes and the worst part is it drains my battery. Can't go 4-5 hours without having to charge my phone. Never like this before having to replace the screen. Lesson learned, go to apple and pay the extra for the real deal.

This place is a JOKE!!! I spent $85 to have my iPhone screen replaced, and it shattered 2 days…read morelater. Save your $, and steer clear!

I purchased a screen from this kiosk in the Columbia mall back in December. I live out of town…read more After 2 days, the screen stopped working. Since we live out of state away, we had the screen replaced. When I returned to town, I went to them and asked for a refund. They hid behind their hidden sign that says no refunds and unrealistically indicated that I should bring the phone in and they would replace the screen (which was already replaced). As an FYI, they use aftermarket screens and the one we received wasn't even a qualified one for an IPhone X. $85.00. I contested the charge with Citibank and Cellularis was dishonest in their response indicating that the product was delivered and sold as warranted. If you live in Columbia and are willing to take a risk then this is a company to replace your screen with. If you want quality and integrity, go elsewhere.

Customer Reps are snooty and condescending. Not helpful.just want sell you something.read more

The worst T-Mobile I've ever been to, more than one employee flat out hid in the back to avoid…read morehelping us when we walked in. There was a line of people already waiting, the employee Chris straight up lied to my husband and told him he could not connect Bluetooth android headphones to a new iPhone (completely incorrect). Avoid at all costs go a few miles down the street to Dobbin rd. I would give zero stars if I could.