Where to begin... I stopped in the store in Elkhorn around a month ago. I wanted to replace/…read moreupgrade two phones (S21ultra) to the latest model. These are not an inexpensive purchase. I had the misfortune of dealing with the absolute worst customer service representative I've ever had to deal with. The rep, Sarah or Sara, I'm not sure which because she refused to give me her card. As I enquired about my plan and upgrades this representative became more belligerent than I've ever seen. First she said "your plan qualifies for nothing". She seemed really agitated the I had chosen a plan for the cheapest bill. "Why would I ever want to do that?" I asked about the cost of qualifying plans in order that I may upgrade. Because, you know she didn't offer that kind of helpful information. She said what I wanted would give me a bill of $290./ month for two lines. Slightly unrealistic. Why would I want a lower bill. When I asked about just adding the two phones to my current plant, she said it would increase my bill to $180./ month. Not great but at this point I'm stuck. The S21(s), purchased directly from Samsung. So unlocked for any carrier. They replaced S8(s). All with USCell. I enquired about paying off phones early this... peach got down right rude. She told me these were being given to me and that I don't understand how a lease works. Make up your mind silly woman. Are these gifted? Or are they leased? Or am I purchasing them at an increased bill from $108. to 180./ month. So $78./ × 36 months. So $2,808. for two phones. I ordered the two phones from this piece of work. I should have gone to a different location. I left and went to the location in Lake Geneva where after explaining my experience, Colleen, the exact opposite of Sara or Sarah helped out. Colleen rerouted the phones to the LG location. From the most unpleasant experience ever to friendly, pleasant, accommodating. All the things you want and frankly expect from customer service. Colleen your the best. Sara you suck sh!t. Pardon my anger. It took me a month to cool down enough to write this review. Patrick McCrank

Have been in the fold for a number of years and have never been disappointed with a visit to one of…read moreyour agent locations. I am compelled to champion SARAH CROSS in the treatment given to my family in connecting service to my mothers phone. She lives in the Lakeland Health Care Center and presents many unusual challenges. I am awe struck at Sarah's tenacity particularly when she is dealing with unusual cases amid numerous customers requests. You are indeed fortunate to have a person of this high calibre as part of your overall team. I Do hope she is appreciated. Joseph P. Rezek

Andrew Sadler was awesome! Got two new phones, and he made the experience quick, effortless, and…read morehelped us get some great prices. Highly recommend going to him if you want to upgrade or switch to Verizon.

I normally do not go out of my way to leave a negative review. Most of the time when I've had a…read moremediocre experience I take it as such and go on about my day. But this store has got to have the worst customer service I think I've ever encountered. I placed an order for the new iPhone 14 promax before Christmas. I was told I will be contacted by the store when my phone has arrived. I was also given a tracking number I looked at the tracking number and realized that my phone had already been sitting at the store for a few days and I was never contacted so I reached out and was told "yes your phone is here you can pick it up whenever it's convenient for you" so I went and got my phone. Everything seemed just fine then I was having issues with the new phone not even a week later so I contacted them again and they had said they'll need to find the same phone as none of those phones are able to be ordered any longer, no fault of theirs, but I was told I will be contacted in a few weeks time. I once again had to reach out to see what the results were, was a phone found or not? I was told yes, a phone was found, but never given a date that I needed to pick it up bye, I was currently out of the country and was not able to get to the phone until after I return. While I was out of the country, I received a text message stating that I will no longer be able to pick up the phone because it was outside of the timeframe, which I was never given, it seems that I had to go out of my way to get the answers that I wanted but they were so quick to tell me that I can no longer pick up this phone when my "time" ran out. I never received a phone call from this establishment, it was all through text message, so now I still have the same phone that occurs the same problems and was told that I'll have to go through warranty and it will no longer be a new phone and almost likely be a refurbished phone. I am not happy with the service received at this store, and I will most likely go out of my way to go to a different Verizon location in hopes to receive better service.

Great service, very professional and fast turn around. My go to business…read more Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxccccxxcxxxxxxxxxxxx

False advertising paid $350 1998…read morenever worn in box with sales receipt offer $200 tv add states more than you paid for it.. gold at high price now

I drove to Burlington .. I had a mans ring purchased many years ago for $350…read more. I was offered $200. the same ring was in the case .. on line it is worth over 1k ridiculous advertising

Stopped in on a wintery Saturday evening to appease my SO on his search for an elliptical machine…read morehe *claimed* he was going to use. With no intention of buying anything and just doing some reconnaissance, we surveyed the store and tried out a few machines. We were pleasantly surprised to have helpful but not pushy salespeople say hello upon entering but allow us to peruse the selection on our own. After we checked out the whole showroom of very nice and high end equipment we asked if they also had any pre-owned equipment since we just didn't know how often we were going to use an at -home elliptical. Luckily they had just received a shipment of pre-owned items and had a few ellipticals of the brand my SO was looking at purchasing. We were able to try out a few and ultimately determined that one of theirs would indeed fit our needs. The salesperson, Peter, was very knowledgeable, forthcoming with information, and patient with my abundance of questions. We appreciated his demeanor and got a good feeling from this store regarding how they like to treat their customers. If you're in the area and looking for fitness equipment, we would recommend checking out the selection at this location. Happy Shopping!

This place is practically the definition of bait and switch. They advertise a wide range of…read moreinexpensive exercise equipment on Craigslist and other internet advertising, but none of it is on display when you walk in the store. I was in the market for a treadmill. Walked in, took a quick look, and the salesman asked me if I was interested in anything. I explained they were well out of my budget. (Everything around $2k when I'm looking to spend more around $500.) He asked my budget & when I told him, he said I wasn't going to find anything for that price, not new. I said I knew that, I was looking for used. Him: "We don't have used." Me: "Really? What's that sign right there? The glowing one?" Him: "Well, we don't have *many*." Then he tried to neg me for having a budget. "Everyone thinks they're going to find that perfect, heavy, only been used once piece of equipment." And he said "I could maaaaybe find one in the back for, Oh, $649 or so. But it wouldn't be good for your purposes." Which was *really* strange, since I hadn't described my goals or usage in the least. I guess he just magically knew what I wanted? I think he guessed by my face that he'd stepped wrong, because he *then* asked my purposes. I told him I want to use it 3 times a week, 3 Miles. He then assumed I wanted the treadmill for walking only. I'll admit, I'm a little round right now, but that's because I was in a car wreck 5 months ago & ate my feelings. I want the treadmill in order to train back up to my 6.5mph pace. I'm no Olympian, but I do alright. So his assumption was wickedly rude. But I went along with it at that point, because honestly I didn't want to be rude in return. He checked his computer and magically discovered a treadmill in stock, used, for $499. He showed me to a room behind the initial show room (which omfg, what a creepy set up. Sure, I'll follow you into a back room of a warehouse and feel totally A-OK about it! Not.) And then he launched into ohhhh, but this is ooooonly here because the people who bought it didn't have a way to get it home. And do I have a truck? And then I'd need someone to help me unload it too, that's pretty tough. Punchline: Their delivery fee is $175. Thanks, but no thanks, I said, and exited the shadowy back room. Behind me, he called "what, you don't have *any* interest?" It felt like being shouted down by a used car salesman. Once I was home, I double checked Craigslist to see their posts. On the same day of my visit, they posted a $350 treadmill. I'm never going back & I'm telling everyone I know to beware.

Customer service and support. Fox lake Illinois store Nick ( the manager) charged me for a tablet n…read moredidn't give me one and then charged me for a phone that I hate n didn't want. What do I do now? Nobody wants to help me. They are gold diggers upgrading your service without anID! Best place to go for criminals

Manager and associates on fire! The guy is super sharp and…read morefast! This guy should be a district manager! Very impressive and outstanding customer service skills!! Wow!!

It's okay, but BP needs to work on their data base. I thought the extra charge for a forever…read morebattery replacement on my car key fob was a good idea when I got it, but sometimes stores can tell, other times like at this one they can't seem to figure it out. They were friendly about it, but it was a little inconvenient.

Had batteries replaced in both iPhone and iPad. now they work like new…read more At a fair price. Good job!