Logan Snyder 12 reviews Absolutely the worst service, worst employees, and worst customer service on earth. Fuck ATT, lying scumbag fucks will quote you 280 dollars, then every bill will be over 1000. Spend 7 months trying to unfuck the account, dealing with HOURS ... More Alicia Corbett Local Guide·12 reviews·2 photos Edited 3 weeks ago I walked into this AT&T store in Brighton yesterday and the three people standing there working inside just looked at me. When I told them I was having an issue with my iPhone, two of them walked in the back and the other one grabbed my ... More 2 AT&T Store (Owner) a month ago Hi Alicia, we're disappointed to hear your experience wasn't up to par. We hope you'll give us the chance to make it right next time. Our team strives for excellent interactions and we regret missing the mark. Perla Jaqueline Vizcarra 6 reviews 3 months ago Unfortunately, another bad review. We went to the store on Saturday to transfer our service from another carrier. The customer service was 2/10 but the outcome has been 0/10. Don't trust the people working there. They don't really know what ... More 3 AT&T Store (Owner) 3 months ago Hello Perla, we apologize for the inconvenience you've faced and appreciate your feedback. To better understand and resolve the issue, kindly email our customer experience team at prioritycustomer@primecomms.com with your account name, store address, affected number, and incident details. We're dedicated to making things right for you. J M Local Guide·96 reviews·25 photos 2 months ago Horrible customer service. Walked in and asked for a 17 pro for a trade in. They didn't have it. I asked if they could check nearby stores. Flat out no. Customer has to call around....."It's not our job to help you call other stores to find ... More 1 Michael Saragosa 2 reviews 2 months ago This was the most pleasant experience I've ever had when not only purchasing a phone but transferring to a new carrier. Vic and Isai were professional, patient, and honest making it a 10 out of 10 experience! AT&T Store (Owner) 2 months ago Hi Michael, we are thrilled you had such a positive experience in our store! It is because of customers like you that we love what we do. Thank you for taking a moment to let others know about your experience. If you need anything else, you know here to find us or schedule an appointment at vipappt.com. Brittany Burnett Local Guide·3 reviews 4 months ago I haven't experienced good service at this location. I went in a couple of times for separate situations and talked to different people both times. Each time, the representative seemed uninterested in hearing about the situation, gave us ... More 2 AT&T Store (Owner) 3 months ago Hi Brittany, we're truly sorry to hear about your less-than-satisfactory experience in our store. Your feedback is important, and we are committed to making improvements based on your comments. We appreciate your honesty and hope to have the chance to provide a better experience in the future. Polina Vedernikova Local Guide·18 reviews·3 photos 6 months ago One of the worst customer service experiences I've had in a long time. I came in to open my own line after leaving a family plan. There were two sales reps and no other customers, yet neither greeted me, acknowledged me, or asked how they ... More 1 AT&T Store (Owner) 5 months ago Hello Polina, we're sorry to hear about your less-than-positive experience in our store. Your feedback is important, and we're committed to making the necessary improvements. We appreciate your patience and hope to have the opportunity to better serve you in the future. Kay Einert Local Guide·11 reviews·4 photos a month ago Went to question about my bill. Abigail helped me, she was polite and professional but her colleague was not. Felt harassed by him and did not appreciate the way he came at me! 1 Yo And Local Guide·17 reviews·3 photos 3 months ago Went to the store today. Added another person from my line to T - Mobile. The guy was rude with terrible customer service. Wanted to trade in my fiance's phone and get her on my account. Transferred her. He added her screwed the upgrade, and now she cannot get another phone without a down payment. Go anywhere but here. 2 AT&T Store (Owner) 3 months ago Hi Yo, we understand your disappointment, and we're sorry for any inconvenience caused. Your satisfaction is our priority. Please contact our customer experience team at prioritycustomer@primecomms.com, including your account name, store address, affected number, and a description of the inciden read more

Elias is the man here at AT&T help us out and save us money on the first responders definitely will be coming back. The young gentleman had a positive attitude as well with everyone that walk in . read more

ATT has been nothing but shit since I moved from T-Mobile. They have horrible customer service, their phone service is shit. I would not switch to ATT if I was you. Only reason I switched from T-MOBILE to ATT is they have better military rates. read more

This is a BIG heads up concerning disconnecting Direct TV services, do NOT call on the phone to discontinue your Direct TV service but go to an ATT store. In February 2024, I sold a home and lived in a hotel for two months until my new home was ready in May. I was told by the home builder that my new community currently does not have Direct TV services. I called ATT to discontinue my Direct TV services. The ATT agent on the phone did not discontinue my service but suspended the Direct TV services until August. Bad idea. ATT automatically continues your Direct TV services after the suspension date without your knowledge. Supposedly, they send you mail stating the reactivation. Well, I moved, ATT does not have my new address so I did not receive the mail. I got an email stating Jan 07, 2025 that I owed over 400 dollars because of the reactivation of Direct TV. This is ATT policy. Really! This is where my nightmare begins, I talked to 11 unhelpful billing agents (including a billing Supervisor) . I started counting after 4 agents and about 3 hours later. One agent and Supervisor claimed through their logs I called ATT a couple of times to review and/or change my ATT plan. This is incorrect, I did not call ATT. Why would I? It was proved by another ATT person. I did mention I have cell phone logs too! In addition, the automation options are not complete, they have other departments that could resolve your issues much quicker. Another thing, if you owe money then their automation system does not want you to go forward without paying so when the automation system asks for a passcode just put in the incorrect passcode several times then the system will pass you to an unhelpful agent. My awesome conclusion, the manager (Francisco) in ATT store in Brighton is my hero and directed me to the proper department to help me resolve my issue. You of course be very direct to the agent to transfer to the proper department. That task to took me 3 agents to successfully connect me to the proper department. Zack in the loyalty department was able to resolve my issue in 5 minutes. read more

Got offered a better deal to switch from Verizon to AT&T. Had a new phone shipped to me and went in store to activate it a transfer everything over. The store was empty and only employee was extremely rude and was not helpful in any way. I am regretting this decision from day one. read more

Awful service and was not forthright with giving correct information. Had a much better experience at a different ATT store across town.

Update: was told I was sold 5g phones... Trusted their word. But since Denver didn't have 5g yet...was unable to know. Know I'm last the return point with shit service And shit phones. Scam artist representatives....no customer service from this continent... And I'm out $3000??? Someone else will be out $$ soon too.. The jury is still out on the service. I found out there was a cheap deal on pricey phones with service activation so I did it. I was supposed to get a program for being a Lyft driver but the company itself told me that those plans were retired and my new plan wasn't part of the deal even though the rewards offered were only offered three months prior.. Now let's get to the store. they activated me. Took my money. Told me my phones would be there in 3 days. One phone got there in 4 days. The other phones didn't get there for another 10 days or so. I was also supposed to get free activation because of my employment with Lyft. That didn't happen either. And I was not forewarned that my first bill was going to be double for some crazy backwards reason that no one explained to me. On top of that I had to figure out a way to prove that I'm a lift driver so the lady I talked to to the 800 number told me to go back to the place I bought the phones and give them the documents I have to prove my employment since I don't get actual paycheck stubs. So I pull my 1099s and run down to the store I bought the phones from. And I'm told they don't do stuff there like that because they're not a corporate store and I now I'm traveling 15 mi west..... Where I just was to another AT&T store that's evidently a corporate store. I don't understand how big company like AT&T can offer rewards and not honor them based on the name of the unlimited plan (The offer was for the unlimited and more plan and I had the unlimited extra plan). They had no problem taking my money though. And now I got to fill in the hats with the money to deal with and another near $100 in activation fees I shouldn't have to pay they have to clear up before $500 comes out of my account. Horrible customer service. No upfront pricing. Everyone's just in it to make a few bucks and no one cares what they tell you or don't tell you. Don't go to this store because they're not a corporate store and if they're only going to help you long enough to take your money I don't even get why they're open. read more

My boyfriends mom lost her phone and because we have iPhones we couldn't track it. We go to the store and the guy just gave us numbers to call and couldn't even tell us how they would help. Then we call the numbers for 4 hours, talked to 12 different people and that's just to file a claim and they never filed it. Luckily we found it. Save the trouble and get a different phone service. read more

Attention ATT Mobile customers -- woke up this AM to find that ATT processed an iPhone X order for me (without my permission) and then charged me $430 to pay off the iPhone 7 I have and then committed me a 36 month contract for iPhone 10/X -- huh .... unbelievable -- just amazes me!!! So I spent 45 minutes in a web chat session and now I am talking to the third customer service rep on the phone t resolve this ... I am cancelling ATT (how can a company do this without permissions and why do I need to spend 60 min to resolve this) -- so be forewarned -- I would imagine they are doing this to others as well read more

Worst experience ever. They lie to you after they screw up. They try to cover up their mistakes. Will be switching over to T-Mobile after this experience. read more

Your data sucks in the middle of the night when some people need to use it. At&t is the worse service. Almost every night. Horrible! !

It started out as a terrible day - I believed my phone had gone the way of the dodo bird, and was prepared to suck it up and pay for a new one. So I stopped I to this store, and these guys went above and beyond; instead of selling me a new phone, they spent 15 minutes fixing my old one for free (dock connector issues). And to top it all off, recommended a great we case to avoid the problem in the future. read more

Worst managers. I too was sold the "bait and switch plan", where I was told I can payoff my new phone at 1/2 the price after 4 installments. Found out..... special is only for Direct TV customers with the combined plan. I went back to the store to discuss the findings and found out assisted manager high on something, and barely could keep his thoughts or his balance together. I called corporate and found this is all a "Regional" issue and could not be helped. Watch out everyone and be on your guard the moment you "need a new phone/plan". read more

Worst customer service I have ever experienced. I have been with AT&T for 23 years and cannot believe how I was treated as a consumer. 9 months ago I walked into the store and was sold a plan that included a free iPhone of I ported a line and upgraded to the unlimited data plan. This location had the promo info all over the store. I was told I would have to pay for the "free " phone for 3 months then my account would reflect a credit for the amount paid. When Iwas billed the 4th month I went to the location. The manager on duty reviewed my account and advised the plan the employee sold me had expired 2 days prior to me being sold the plan. He took my info and advised he would get back to me. A week later and I had not heard back so I returned to the store. The associate who sold me the plan remembered me and said they would make it good. He took my info and said he would get back to me. Another week went by so I returned to the store. The manager advised he was still working on the issue but doubted he could do anything. It had happened to another customer a few months prior. He took my paperwork and told me he would talk to his manager and get back to me. He proceeded to advise if I had no luck with customer service to blast AT&T on social media. I could not believe he told me that. I have left several messages and I have never been called back. I spoke with AT&T customer service and they could not assist either. Very frustrated. I will be contacting the BBB as well. read more