Bought a new phone picked up at the location. Was charged for a transfer fee that didn't work. Said…read morethey needed to wait 4 days for everything to finish transfer over. Went to the Verizon on the island was able to do everything on the spot. The employees/management are lazy here. Use the store on the actually island avoid this store will save lots of headaches.

So Verizon would like me to call customer service. I have done this 3 times with no help. They just…read moredon't care about the customer anymore it's all about selling phones

Olga and her staff are knowledgeable and great. They make buying a phone in the whole process easy…read moreand they saved me a lot of money.

Great cell service honestly but horrible customer service if you're trying to call them because…read morethey NEVER answer the phone.

Alberto and Jon were horrible. Did not help me and when I decided to buy a phone, they couldn't…read morefigure out how to ring it up. When Alberto couldn't do it, he asked for another phone case. Jon stated that was the last iphone 17e. They were terrible!! They stated that there was "no manager".

This tmobile will delete your reviews if it doesn't make them look good, tried to leave a review 3…read moredays ago I come back and it's gone... still got my first review badge so I know I made it but that's insane, don't go to this tmobile, regardless corporate store or not they are running this place shadier than a 2 dollar Rolex in Chinatown

Don't ever take your electronics here I took my PS5 here to get it fixed you cant see the screen…read morewhen plugged in with confidence he said he could fix it only to give my PS5 back a week later they said they tested it but they didn't it had the same problem I turned it back in and waited another week he then said he ordered parts and in the end he said there's to much work done on it as an excuse if you couldn't do it you should have said it from the beginning that you couldn't fix and left it worse then when I got it that's what I get for going to a place with 1 star trash ‍

Paid $130 for a battery replacement for my IPad. The battery they supposedly…read more put in was no better than than the one I went in with. Does not hold a charge. Very dissatisfied, would not recommend.

I had an absolutely incredible experience!…read more The other day I was rollerblading when I fell HARD and ended up messing up my phone screen real bad. I looked for phone repair shops online and this place had exceptional ratings. Can confirm--if you have trouble with the screen of your phone, then this IS the place to be. The service here is actually that good! The lady at the counter, Mrs. Shelby, was upfront with the process, the cost, and the duration of time it would take to get my phone repaired which, for me, was a little over an hour. If you're having trouble with your phone, iPad, or console, I totally recommend dropping by and giving this place a chance!

The price-to-quality ratio is abysmal; I got back a botched, shoddily executed job that was neither…read morefinished on time nor brought to a logical conclusion. For this (disassembling and assembling the phone, no soldering, no repairs, only replacement of the finished module), they ripped me off for an absolutely fabulous, unbelievable amount of money, as if I had paid for an elite prostitute. The phone wasn't even fully reassembled; the back cover wasn't closed properly. Instead of the agreed-upon week, the "work" took over a month. I strongly advise avoiding this place: the Asian owner gives evasive answers, the "technician" is incompetent as watermelon and unable to answer anything, and the woman at the register is irresponsible. The company operates in a gray area, extorting sums around $100-300, an amount no one would bother suing over, yet they take absolutely no responsibility for the work.

So I'm guessing this location isn't really part of T-Mobile. They're a franchise office only. While…read moreT-Mobile has many options and promotions, this location does not participate in any of them. If your app tells you to stop by a T-Mobile store, don't go here. You can only go to the ones in Beaufort or Rincon. At least that's what I was told. As far as any other information, they're only there to sell products and a service program. After that, you're on your own. Is this store really necessary?

I worked with Nathan at this location after having to deal with A Sam's club t-mobile nightmare,…read moreand he was extremely patient with me over 2 hours trying to get my phones working again, he 100% saved my from switched back to Verizon and had me smiling before I left, I've only been with T-Mobile a year and signed up with him in Sam's club which is why I went there but that location has plummeted, glad to see he didn't go down with them and look forward to seeing him again.

I had a great experience- Will Bryant found a discount and could not have been more patient helping…read moreme install my new HBO Max and Netflix package. he went above and beyond!

Rude customer service. Went in for a replacement screen protector with my Verizon protection plan…read morethat it covers. Was told they "we don't do that" and then proceeded to try and charge me 50$ for a new one

STAY FAR AWAY FROM THIS STORE !!!! I'm writing in to tell…read moreyou to be aware of the Hilton head AT&T they will lie right to your face. say they will pay your last bill and phones when switching providers and then they will tell you it is all up to the rewards center they have no control over this. it is absolutely a disgrace that I was lied to so bad. you will not be able to speak to a live operator . They will pull you in with there fake kindness and take your money and set you up for failure. I literally got a 10.00 reward card in the mail so ridiculious . STAY AWAY OR YOU WILL PAY DOUBLE WHAT YOU THINK..

Dale was absolutely wonderful. I had an issue so customer service sent me to the store to resolve…read more He was helpful and understanding.