Dale was absolutely wonderful. I had an issue so customer service sent me to the store to resolve…read more He was helpful and understanding.

Staff is Unhelpful and complains that the store is now corporate. Would try a different location.read more

Dont buy the phone insurance , its a big scam! You pay $10.00 month then if your phone breaks they…read morecharge you $250.00 for a restored used phone. I paid insursnce for 3 yrs so it equals $610.00 for a used phone . Not worth it

Worst experience ever!!! Went in the store and patiently waited as the (1) worker was assisting…read moreothers. I needed assistance with porting my number from my current carrier to AT&T and help with the new phone. The worker-Melissa, whom I see others rave about, was very dismissive and point blank told me she could not help me. When I asked for clarification; it became apparent she could -she just wouldn't help me as I had not purchased the phone from her AKA She did not get commission on the sale so she was choosing not to assist me. I get it, I have worked in sales and commissions are great; but you are a salaried or hourly employee not a commission only based worker and you were the only employee in the store! You are PAID to wait on a customers current and new or future AT &T customers; you however only care about making sales and $$$. There was not another soul in the store; she just flat out refused to provide any customer service or assistance, got off her stool and walked to the back of the store and on her way said you can leave now!!! I should point out, when I told her I was in a month ago and would of purchased the phone at that time; however she was pushy and trying to upsell me options and a plan I didn't want nor need; and I didn't appreciate that, so I research the phone I wanted and purchased on the AT&T website. I am ALLOWED to purchase my phone any way I want; and when I come into the AT&T retail store I expect the same customer service and respect regardless of if you made $$$ commission off of me or not. Bottom line: I am sure is she saccharin sweet when she sees $$$$ to be made off of you; but otherwise she has no interest in helping you because you are of no $$$ value to her. POOR EXCUSE FOR AN EMPOYLEE!!!

Bought a new phone picked up at the location. Was charged for a transfer fee that didn't work. Said…read morethey needed to wait 4 days for everything to finish transfer over. Went to the Verizon on the island was able to do everything on the spot. The employees/management are lazy here. Use the store on the actually island avoid this store will save lots of headaches.

So Verizon would like me to call customer service. I have done this 3 times with no help. They just…read moredon't care about the customer anymore it's all about selling phones

Don't ever take your electronics here I took my PS5 here to get it fixed you cant see the screen…read morewhen plugged in with confidence he said he could fix it only to give my PS5 back a week later they said they tested it but they didn't it had the same problem I turned it back in and waited another week he then said he ordered parts and in the end he said there's to much work done on it as an excuse if you couldn't do it you should have said it from the beginning that you couldn't fix and left it worse then when I got it that's what I get for going to a place with 1 star trash ‍

Paid $130 for a battery replacement for my IPad. The battery they supposedly…read more put in was no better than than the one I went in with. Does not hold a charge. Very dissatisfied, would not recommend.

I worked with Nathan at this location after having to deal with A Sam's club t-mobile nightmare,…read moreand he was extremely patient with me over 2 hours trying to get my phones working again, he 100% saved my from switched back to Verizon and had me smiling before I left, I've only been with T-Mobile a year and signed up with him in Sam's club which is why I went there but that location has plummeted, glad to see he didn't go down with them and look forward to seeing him again.

So I'm guessing this location isn't really part of T-Mobile. They're a franchise office only. While…read moreT-Mobile has many options and promotions, this location does not participate in any of them. If your app tells you to stop by a T-Mobile store, don't go here. You can only go to the ones in Beaufort or Rincon. At least that's what I was told. As far as any other information, they're only there to sell products and a service program. After that, you're on your own. Is this store really necessary?

I made the mistake of returning because they are convenient. The service was rude and they did…read moreeverything you would expect from fast talking bait and switch sales people who only want a commission. Absolutely terrible and the guilt is mine for returning just because it was closer than a much more reliable Outlet in Bluffton.

We made a change from OUR LONG TIME CARRIER...AT and T. David, our customer service person, went…read moreabove and beyond to help us. He answered the phone when I called and told me to wait one hour before coming. He texted me about 45 minutes later to let me know he was ready for us. We arrived and had David's undecided attention for two hours. He was extremely patient, professional, and kind to us. We are happy we made the switch to Vetizon. Never thought we would, but happy we did.

I cracked the screen on my iPhone and called several local businesses for quotes. Daniel's ER-Spot…read morewas significantly lower in price and had great reviews so I brought my phone in. Daniel had it fixed and looking brand new in about 20 minutes. If you're looking for fast, fair, friendly and trustworthy service, you'll find it at Daniel's ER-Spot.

Although I've only been once, I cannot say enough good things about phone service here. My iPhone…read morewas stuck on Apple logo due to low storage, which is notorious for not being easy to fix. Daniel was able to get my phone back and working for only $35, which is a great deal. I'll definitely be going back with all my technology issues.

Olga and her staff are knowledgeable and great. They make buying a phone in the whole process easy…read moreand they saved me a lot of money.

Great cell service honestly but horrible customer service if you're trying to call them because…read morethey NEVER answer the phone.