Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile

This location took care of me in less than 30 minutes. Rich, Joshua, and the T‑Mobile sweater guy…read morewere all knowledgeable and provided excellent customer service, greeting me as soon as I walked in. I had previously visited the Saginaw location for the same service and was denied, so I truly appreciated the effort and professionalism shown here at the Azle location.

Good visit with Jorge today @ the N FW location; 114 & I35. Needed a new screen protector. Was on…read moremy way in no time. No hard-sell to upgrade/change my plan/etc.

The name of this outfit is R Wireless. They are not a corporate Verizon store; they are an…read moreauthorized dealer. We had possibly the most horrendous experience we've ever had with ANY kind of business, retail or otherwise. It was certainly the most execrable in recent memory. They may be nice people, but they are thoroughly worthless at conducting business in anything approaching a professional manner. Here's the account of our nightmare with them: My wife dropped in on a Wednesday and talked with Hyrack (that's the phonetic spelling, may not be the actual) about switching our, her parents', and our daughter's accounts to Verizon. He quoted her rates. We all decided it sounded good, so the following Friday my wife, her folks (in their mid-80's), and I arrived at 10:00 a.m. to get our new phones and start our new service. Ali, probably in his mid 20's, showed up 15 minutes late to open the store. That's when we learned that they don't keep phones in stock, they have to order them. It's also when I glanced up on the wall and saw the pale "Authorized Dealer" emblem. My wife hadn't noticed this. We were disappointed, but we ordered our phones as well as the phone for our daughter who lives in Waxahachie, and agreed that we'd verify that our phones would arrive the following Tuesday and then all meet there Tuesday afternoon to pick them up and start our service with Verizon. The one detail on which these characters did follow through was in sending us the tracking numbers for our phones, so on Tuesday afternoon after we'd ascertained that the phones had arrived we all five met at the store at 5:00 p.m. Our daughter, our son in law, and their three children drove up from Waxahachie. Things immediately started going south. First, we learned that Ali was off that day. So, Hyrack (we presume he's the on-site manager) instructed a nice enough young guy named Ron to take care of us. It was difficult to tell if Ron was new and inexperienced or justly sublimely unmotivated. After about fifteen minutes he retrieved our phones from the back. He pecked at the computer a little. The five of us sat in front of him patiently waiting for the show to get going. A couple of times he asked Hyrack a question, but it was clear Hyrack didn't want to be bothered with us and wanted to be free to help other customers. Twice, Ron just got up and sauntered over to another customer who'd walked in with out so much as an "Excuse me for a minute" or "I'll be right back." (We learned later that these guys work on commission, so he was doubtlessly hoping to snag a quick scalp on a charger sale or something.) We became increasingly confused about why he didn't seem to want to drill down and get our deal done. My wife's an angel, but even she began to get agitated. Finally we suggested, "Would it help if we all go grab some dinner and give you time to get this done?" We kept one phone with us in case he might need to call. He said sure, that would be fine, and he suggested we come back at 8:00. This was odd because it was a two our span, and the store closes at 8:00. We verified that we'd be back then and that he would have our phones all set up and ready. He promised that yes, he would. We returned about 7:45. There were no other customers in the store. He immediately said, "I thought you were coming back at 8:00." Then we saw that our phones were still sitting on his desk in their unopened boxes! At this point it was everything we could do to maintain our composure. Our daughter burst out in tears. Here she had three little ones who were going to be getting to bed at only the good Lord knew what hour; they had an hour drive to get home, and Ron had just wasted three hours of our lives. I asked my family to step outside. I was calm and gentle as I asked Ron, "Is everything okay? I have to tell you, we're confused and disappointed. You promised to have our phones ready. What's going on?" That's when he explained that since Ali had written up our initial quote is was Ali's sale. Ron wasn't going to make anything off of helping us, and it was going to take him probably two hours to do all the work. He very calmly told me that he really wished we would just cancel our whole deal and save him all the trouble! I'm 65 years old, and I have never before had a sales person say something so selfish and insolent. And he was very calm and matter of fact as he said it! I turned to walk out. There was nothing for which to thank him since the only thing he'd done was provide us with an experience so incredibly inexcusable that I probably wouldn't have believed it if it hadn't happened to us. I'd suggest you STEER CLEAR OF THESE PEOPLE!!! We learned from a corporate store with whom we ultimately dealt that their lease is nearly up and they may be relocating. With any mercy for the public welfare, they will just completely fold as a business entity. In reality they don't even deserve to be called that.

Staff were friendly and helpful. It is stressful enough to lose a phone. A pleasant experience was…read morenice to get a replacement sim.

Been an AT&T user for 15 years. Went in today to buy a simple flip phone for my father who is 83…read moreyears old. Had great customer service. Very courteous and helpful. Made several suggestion, like a case with a belt clip, that I ended up buying.

I wouldn't even give a 1 star! Don't go here!! Service is horrible and the District Manager…read moreEsperanza doesn't know and follow store policies! I purchased 2 phones over $500 and tried to return/exchange them within given time for a refund but I was given the run around saying because I upgraded I cant get a refund! Thats stated no where on the sales receipt or on the website!! Very unprofessional! I will be filing a complaint with the Better Business Bureau and FCC!

4 lines for $100 family plan! thats a great deal. they have promotions on phones too. Check out…read moreBoost mobile for your wireless needs.

Friendly and accommodating employees who are knowledgeable about their product and service! They…read morehave all the latest phones and great deals on service plans.

I have been with Boost Mobile in total for roughly 4 or 5 years. I had to move for a job 9 months…read moreago and there was no coverage where I would be working, so I had to switch carriers. For medical reasons I had to move back to the city, so I switched back to Boost Mobile. Never had a problem until 03/12/2018 when I purchased a new phone for my failing 3-4 year old Boost Mobile phone. The phone was a ZTE brand. Not a bad phone itself, but I believe ZTE had an issue with their phones very recently that happened to many people over all carriers. After I spent the first day (03/12/2018) trying to troubleshoot/figure out the problem myself, I was unsuccessful so I brought the phone back to where I purchased the phone (5310 E Belknap St, Haltom City, TX 76117). They had to go through 2 levels of tech support to fix the problem. They had to re-initalize the phone to the network and disable call forwarding to voicemail (*720). It worked for 20 hours until I had to restart the phone, then it was doing the exact same thing as before; Unable to receive calls & texts. If the phone did work (usually after I dialed out), I would receive any texts and voicemails immediately after I placed a phone call. Sometime later it would go straight back to voicemail if someone called. I would test by calling from another phone line. I would also get anywhere from 10-20 of the same texts, anywhere from within seconds of each other to several minutes; another known issue of the ZTE phones at the time. So at least in my opinion, from my ZTE research and the way the phone was behaving, it was an issue with the phone itself, NOT the carrier and I told them that. Once they 'fixed' the phone and I had to reboot it, it started all over. I took it back in to try to get an exchange, since that is their company policy: 7 day exchange after date of purchase. I went back to the store, the guy at the counter did some quick research & found exactly what I stated above, there's a 'global' issue people are having with ZTE phones. He contacted customer support and they said the only thing they can do is for me to contact ZTE & get a replacement. He sends me to another store (2427 Azle Ave, Fort Worth, TX 76106) where a manager is at. The manager listened to my story, realizing I've had this phone for 3 days and it hasn't worked correctly. Instead of letting me exchange for a completely different phone (and paying any difference), he wants to do the 'exact' same thing & give it a day to see if it fixes the problem. He was also suggesting that I was doing something wrong to the phone, even though the 'fixes' I were trying I was getting from the boostmobile.com website. After 3 days I'm tired of troubleshooting and testing the phone to see if it still works like a normal phone, for it to eventually not work. I contact Boost Mobile via email from their website and it's just the typical generic response; a stall tactic to try to buy time so their 7-day exchange time flies by. I spent over $200 (including the $35/mo service) that day for a phone that doesn't work and they will not honor their exchange policy.