Recommended & installe an aftermarket screen. Next time I broke it went to Apple store just…read morebecause. Apple charged me for the screen i had replaced plus the new one because it was not a apple screen. If I would have been told this the first time around at cell world I would have went with the manufacture screen.

Went in to add a plan to my husband's new apple watch, salesperson asked for our cell number as per…read moreusual. He then says, "oh, you need a business plan" I can save you money" my bill went from $152.00 to $435.00 the next month, and $258.00 the next bill. I called Verizon customer service, and they are launching an investigation. Beware of commission driven cell phone stores.

I'm thinking maybe there was a management change because they only want your money not to help …read more Just go to the corporate store up the street instead .

I went into the store trying to get a Sprint iphone moved to my Verizon account. Tavo and…read moreespecially Zekiel were very friendly and super helpful. It wasn't even their problem, and they completely went the extra mile to resolve it. Good job guys. +1 satisfied customer!

Tatum is the rudest employee I have ever had to deal with. I went in to pay my phone bill yesterday…read morein full. Today I'm receiving a text saying I owe .01 cent or my phone will be disconnected. I called her and asked to speak to anyone but her and she told me there's nothing she can do and hung up on me after saying why don't you come up here ! I can't even reach the customer service dept because they are closed on Sunday I will be filing a complaint asap!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Azle store today.

Went in to ask questions about our phone plan and to see if we could get a cheaper one and Caleb…read morewas amazing! He jumped to help and was super nice! Grateful for him making it a pleasant experience!

UNDER NEW MANAGEMENT Always great people and great…read moreprices/deals every time I'm in the store! And I always look at my receipt to see how much in discounts I received. In the same parking lot as Chicken Express so easy to get find. They also provide excellent tech help and are always willing to help and go above and beyond with a smile!

Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.

Scott was amazing. He fixed my computer that I spilt bleach on no problem! A great price, was super…read moreresponsive and communicated well. Definitely saving his contact for the future.

Picked up phone, repaired, and dropped it back off with no additional charges. Great service, very…read morepleased. I highly recommend.

Refused to help when learned computer was custom made. Useless. On the other hand, Smarthands did a…read moreterrific job.

Got a quote from them via yelp with a very quick response time. I was even able to come in for an…read moreiPhone 8 Plus screen repair that same day. They were very friendly, quick (phone was done within an hour), and affordable. I would highly recommend.

This location took care of me in less than 30 minutes. Rich, Joshua, and the T‑Mobile sweater guy…read morewere all knowledgeable and provided excellent customer service, greeting me as soon as I walked in. I had previously visited the Saginaw location for the same service and was denied, so I truly appreciated the effort and professionalism shown here at the Azle location.

Friendly and helpful staff. Glad I found this store as just moved to area. Will go back for…read morefuture needs and service.