Zip-a-Dee-Doo-Dah Zip-a-Dee-Ayy... This was the quickest…read moretransaction. I've had inside a cell-phone provider store, in a long time! Kudos to Nate and the entire team for their proficiency and willingness to help! To boot, the aesthetic is very pleasing, and the chairs are comfortable! I had a newer iPhone that I needed to replace with my old one and they got it done in a zip! I'm thankful for Verizon!

if you like getting ignored and then lied to in the sales pitch, then this is the store for you. as…read morefor me, I'll go back to ordering my phones online.

The customer service is amazing and fast they help you with everything you need. the people who…read morehelped me was Spencer and Bianey and they we're very accommodating and got me in and out and made everything so easy I'm happy to be with AT&T.

Natasha was amazing and extremely helpful! Thanks so much! My grandfather was looking to upgrade…read morehis phone and she went above and beyond to help him

Lack of customer service. After dealing with the business side of AT&T over the phone, we were…read moredirected by them to come to this store to resolve their issues (they sent us the wrong phone) and the store manager refused to abide by what the notes in the system said and honor what was promised. The manager on duty was very condescending and unhelpful. 1 star is too generous for them.

We went in Saturday afternoon to look at the new iPhone to see if we wanted to upgrade. We walked…read morein and the guy at the door asked if we wanted to check in or not, and informed us that it would be about an HOUR!! We said we were just looking and he looked really confused but let us in anyways. So if you're planning to go get a phone on a Saturday- expect to wait an hour

I use T-Mobile for all of my electronic devices that communicate using cellular system. T-Mobile's…read moreHome Internet is working great at the location I am parked at in my RV. I have signal strength that is reported as EXCELLENT by the router with 5 magenta bars out of 5. Streaming at 5G speeds allows me to run my 4K UHD TV beautifully, and all my other devices, without any slow downs that I have been able to detect.

I've visited this store multiple times when it was Sprint. I came in Saturday afternoon to be…read morehelped regarding my account and to purchase a new device. They were quite busy, as is to be expected on a Saturday. However I had researched plenty and even called the Customer Service line (which is a regional product & help center in OKC), so I knew coming to the storefront would provide better options for the device I was wanting to purchase. I gave them my name in the Queue and they said since it would be more than an hour, they would call or text me when it was my turn. I was fine with that. I never heard from them. Nothing. Nada. No text or call. I tried calling their store on Saturday but no one answered (I'm assuming because they were so busy)! Well, I called them Tuesday during the workday. The man Andrew answered and helped me by answering my questions, and telling me their in-store promotions. He told me he couldn't guarantee if they stocked the device I was wanting so he'd check in the back and I just needed to call back in 10 mins. I did. I waited even longer but he let me know they had the device! I was excited! I told him I'd be in this evening, and could he put my name in the Queue? He asked my name. We hung up after I told him I'd see them soon. I rolled up to the store 45 minutes later. I waited a good 10 minutes before they came to greet me, because they were busy (there were 3 representatives and about 8 or 9 total customers, because I counted). The T-Mobile representative Javier came up to me with the iPad. I recognized him as the one who helped me on Saturday. He asked my name and I explained me coming on Saturday, never being contacted back, and my conversation today with Andrew. He apologized that they didn't get back to me on Saturday and told me he'd put me in the Queue this evening. He was very clear to show me the 62 minute wait, because of the long list of folks ahead of me. It seemed as if he wanted to dissuade my decision to stay. I told him I wanted to get the device tonight, and didn't want to leave because if they didn't call or text me Saturday then I didn't know if they'd actually text/call me this evening. I stayed and the wait turned out to be much shorter. Seems like all the customers in the Queue is an illusion because every time they'd call their name, the customers weren't in the store. I did hear them call two customers and ask if they wanted to be helped. Needless to say, I was helped in store within 30 minutes-- not 62 minutes. I'm thankful I was patient because I was really wanting a specific device. The customer service is lacking at this store, when it comes to wait times. (I only wish the old Queue system worked where Sprint could let you sign-up online and they actually text you when it's your turn!) The representatives here are helpful, when you have their undivided attention. My appointment turned around because I was helped efficiently and out of the store in 55 minutes tops! I was smiling big by the time I left!

Austin was wonderful and pleasant. He did what I asked for and didn't pressure us to purchase…read moreanything extra. Great experience.

I've used this att store for years. And had one good experience getting new phones and service…read more Since then whenever I've had a problem I ask one of the employees and they act like they are put out. Oh by the way. I mistakenly put two stars. One was pushing it. The guy I was talking to hung up on me! I guess his commission was more important than helping me upgrade and get a new plan. I think I'll move on to another company.

It's difficult for me, in good conscience, to rate this locally owned T-Mobile with high ratings…read morewhen the management does not perform the way they promise. I went in almost 3 weeks ago (02/02/23) to purchase a new phone. I simply wanted to keep my current, by paying it off, and buy a new one. Or I at least wanted to price that out. Because I was still with Sprint, they acted as though pricing would be difficult to figure out. I learned the hard way: reach out to T Mobile corporately for any billing information. This local shop tried to sell me an additional line so that I could get a free phone (as part of their BOGO deal). I was told by Zack that the pricing wouldn't change. I was told my bill wouldn't change. Ahhhh phooey...that was simply not the case. My bill escalated $80 more/mos (from $101 to $178) I believe. It was absurd. I returned that second phone and second line to alleviate my monthly bill. Upon returning it, within 14 days from 02/02, the manager didn't have anything to appease me or keep me satisfied a customer. I was strongly disappointed. The bill wasn't what they promised and they didn't try to help me any further. Thankfully I've reached out to Corporate who is helping me. I'd steer clear of this place if you're a T-Mobile customer. *Also, after being in that store 2 different times for a total of 3-4 hours, there are some deficits in customer service with their staff. I saw some pretty disappointed customers while I was in there, whether they were there to pay a monthly bill or there to possibly get a new phone. I saw several walk out unhelped and highly disappointed in the service, or lack thereof, that they received!

I went in to get a new SIM card because mine kept saying invalid. Okay that's alright. First time…read morecoming in the girl helping me replaced the sim with the demo one. After finding out I had to get the account authorization to change it, i went home. Found out I still had the demo card in my phone, so I didn't even have the right number. Came in about 45 minutes late with the account updated that I had authorization. The guy helping me BROKE MY PHONE CASE. I have, well had, a charging phone case and while taking it out of the case (which I offered to do) the store guy broke the charging insert off. After a while he changed my sim and gave me my phone back. Said "well it still works as a case I guess." So overall problem solved but also not helpful. I just can't believe he broke my case and then acted like it was nothing. Definitely not going back to this location.

Spoke with owner who states he retired 5 years ago. Business is closed permanently. Owner very…read morehelpful with recommendations for another stove repair company. This is not the first time this has happened where businesses have permanently closed OR cell number belongs to another person intirely. Web site needs to be cleaned and refreshed to eliminate closed businesses, etc.

From the owner: Switch today & enjoy America's largest 5G network.read more

Got my screen replaced, now the fingerprint sensor doesn't work and they refuse to do anything…read moreabout it. The phone is less than a week old

UBREAKIFIX: A Nightmare Customer Service Experience…read more I've had a terrible experience with UBREAKIFIX. After my Samsung Fold 5's original screen protector bubbled, I took it to UBREAKIFIX. The first replacement lasted a week, the second a month. I returned to a different location for a fix, only to be told they couldn't help and I had to return to the original store. After months of waiting, I finally returned to the original store. The technician was unprofessional, took hours to fix the issue, and damaged my phone further. The final product had visible particulate matter and fingernail marks on the screen protector. My phone case was also missing. To add insult to injury, UBREAKIFIX corporate has been unresponsive to my complaints and has failed to offer any compensation. This entire ordeal has been a frustrating and disappointing experience. I strongly advise against using UBREAKIFIX for any computer, phone, video game console,or any repair needs. Read other people's nightmare experiences if you don't believe it. I will post this review anywhere I possibly can in hopes of preventing anyone else from having to go thru this.

Great service. Riley, the employee who came to my residence to install the new car battery, was…read moreprompt and did a god job. I would definitely use Battery Again.

I brought my Moto G 5G (2023) to the Battery Joe on Georgia Street with ONE problem -- a cracked…read morescreen. The phone worked fine. The power button worked, the battery was normal, and nothing was wrong with it except the screen. After they took it to the back, suddenly I was told my power button was broken and my battery was swollen. That is not the condition I walked in with. These problems appeared only after they handled my phone. They also gave me my cracked screen back in worse shape and did NOT return the tools or the new screen packaging that I brought in. That's shady and unprofessional. It makes it look like something went wrong while they were working on it and they didn't want to admit it. Instead of taking responsibility, they tried to act like the damage was already there. It wasn't. I know my own device, and I know exactly how it was working before I handed it over. I've already filed a BBB complaint because the way I was treated at this location was unfair, dismissive, and completely unacceptable. Management needs to step up and address this situation.