I set up home internet recently and I was having issues with installation regarding scheduling and…read moresetup and the installer Matthew Nicholas went above and beyond to get me set up. He worked around my schedule and was extremely helpful every step of the way. He went above and beyond working with me by resolving an issue after hours and staying on the phone for nearly an hour to get my house online. Mr. Nicholas truly cares about customers and takes pride in his work.

Terrible service. Internet doesn't work half the time. Basically unable to use WiFi on my phone and…read moremy work calls constantly drop. Stayed on hold for 2hrs just to finally hang up because I was so frustrated. -10000000 stars because they suck so hard.

Stayed home all day the for the tech . The tech never…read morecalled and went from first appointment in the morning to last appointment in the evening and they never showed up. Horrible way to do business. Will be looking at other Internet providers.

We've been faithful Windstream/Kinetic customers for 7 years. Pay all our bills, rarely complain…read moreabout outages in our area. Had great customer service until the last couple years. Spectrum starts installing fiber in our neck of the woods and Windstream decides extortion is a better CS strategy. This weekend they turned off the service without warning. Pop up ads on our devices said we needed to "contact them about upgrading to their fiber internet" soon, and that our service would be restored once we closed the pop up window EVEN IF we didn't decide to set an appointment to switch. Except they didnt turn the service WE'VE PAID FOR back on. It stayed off. We called, they said we NEEDED to set an appointment to get our service back on, but then they could flip a switch to turn it back on. We set an appointment. STILL no service. All Saturday, all Sunday, still no service. Repeated calls to them and every time they show ZERO trouble calls or service appts set to restore it. Only the appointment on Wednesday to see about getting the service. They won't submit a ticket to turn it back on. They wont give us a timeline for service we paid for in good faith to be restored. Consider this when you choose your next internet service provider.

Professional work and my internet is fast! I highly recommend them. They are fast efficient and…read morereliable.

From the owner: • Starlink installation for residential and commercial properties…read more • Premium internet solutions for rural and off-grid locations • Low-voltage systems: coax, Ethernet, and fiber • Clean, secure cable routing and mounting • Network setup and signal optimization • Over 11 years of hands-on industry experience • Fully insured for peace of mind • Service in Lexington, KY and surrounding areas

I needed new equipment and after reading reviews I was nervous it would take forever. A friend told…read moreme to get an appointment before going, so I did. When I checked in at the store, I was only there 30 seconds before getting called up! The two service people helping me were wonderful! One was a trainee on his second day. They both did a great job! I was in and out in less than 10 minutes! It was a quick and easy experience and made my day better because it was!

Extremely slow. I've been here an hour and still have five people in front of me. Sooo many people…read morehave walked out. Two people working right now. Six empty registers that people could be manning. Manager: get people out the door. We don't want to sit here all day because you only want to have two employees here to run these front desk stations. I finally got in after about 3 hours. Was going to return their modem. The lady at the desk said I had to do it over the phone. When I called, the lady on the phone said I should have been able to do it when I was in-store. After the phone call, I had to make another trip to the store to return the equipment. The guy I spoke to this time gave me NO trouble. I told him the situation and the lady I'd spoken to the prior day was at the desk right next to him. He didn't seem to care at all and just told me it's taken care of. I'll probably never use Spectrum again. Just way too much hassle. Why did the lady at the desk give me the runaround?

I was getting off the stair master and dropped my tablet. After showering, I raced over to Verizon…read more I arrived 1 minute before close but the staff didn't make me feel rushed at all. They were able to take care of replacing my tablet and got me back online.

Visited this store as I purchased a 14 Pro Max phone less than 6 months ago. The screen protector…read moreis coming off. The lead staff member that was working on Thursday April 20th around 5:45 pm was rude and ignorant. She told me a bunch of lies about my screen protector. She insinuated that it wasn't Verizon's problem and that the screen saver was the wrong size. My phone was pre-ordered and it was shipped to the store on Harrodsburg Rd in Lexington. She proceeded to tell me that store was not a corporate store so Verizon didn't stand behind anything I purchased there. Verizon Corporate sent me to that store. She said she would sell me a new screen protector for $60. I told her I would go to the Apple Store, and I guess she thought I was stupid, because she told me Apple did not sell screen protectors. I left upset and frustrated. I ended up calling Verizon and they took care of my issue and are sending me the $60.00 screen protector for free. I would NEVER go to the Verizon store in Hamburg Pavilion again. I have been to different Verizon stores and never encountered anyone that rude and nasty. I work in Customer Service and that type of attitude is certainly not acceptable. If she worked for me she would be looking for a new job today !! She didn't even try to help. Maybe it was too close to her closing time. Verizon did ask me the store I went to and who I spoke to. If I was her I would be changing my attitude immediately and look up the definition of customer service!!!

Phone won't charge. Can get ahold of anyone. I tried using another phone to call, and keep getting…read moredisconnected.

The volume on this phone is so low I can't use this annoying phone at all. I'm glad I still have my…read moreConsumer Cellular phone to use! I would NOT recommend Vortex Cellular to anyone! Even though this government phone is free,it's absolute GARBAGE!!