Switched internet service providers today and the switch was fast and seamless and I do mean…read moreseamless. And the plan hubby put us on saves us 50% off the rate we were paying our previous service provider, and Metronet gives us fiber internet. I am not sure what that means but our son says it is much better than other forms of delivery of internet. Anyway, big shout out to Metronet for such a great iob done so effortlessly. Our technician was the BEST and he so polite and professional. Our service was installed the same day we called and so quickly I couldn't believe it. There was no money up front and we got a very affordable plan. From start to finish sales customer service who took our order and patiently explained and answered my many questions to the wonderful tech who installed-- A+ all the way.

Finally had to discontinue service with this company after asking for two years for them to get the…read moremassive amount of wires off the ground and out of a stream. Everytime they sent someone, they claimed they needed a bigger truck. When the weather ended up freezing something I was without service for five days. They sent two techs and both could not repair. Again stating they needed a bigger truck. You can't get a truck back to that pole! Cancelled service and somehow Spectrum had the great idea to get to the pole, WITH A LADDER. I guess Metronet techs were unable to figure that out.

These guys just flat out make me laugh…read more I actually wanted to go with them because I thought I could budget my prices from Time Warner Cable; however, I found that this place can be just as expensive. The internet for a 2 year, no contract agreement is $32 plus tax and $75 modem fee. The funny part was, when I placed an order with one rep two weeks ago. The actual guy was suppose to be coming today. I called them back up and they said I never had an order with them. So the guy is probably going to come today and I will just have to tell him that I did not place an order? Sounds insane. When I called back, the rep on the other end actually sounded kind of indifferent as to wanting me as a customer. He was just like "All right, just tell them that you do not want it". -_- You have two businesses: Time Warner Cable that tries to be reasonable with prices; even though, they are still pricey, no matter what way you look at them. Then there is Windstream that would care less whether or not you signed up with them. WTF IS GOING ON?! I feel like I am being neglected in two different ways. Whatever. Just had to post my thoughts.

Stayed home all day the for the tech . The tech never…read morecalled and went from first appointment in the morning to last appointment in the evening and they never showed up. Horrible way to do business. Will be looking at other Internet providers.

Professional work and my internet is fast! I highly recommend them. They are fast efficient and…read morereliable.

From the owner: • Starlink installation for residential and commercial properties…read more • Premium internet solutions for rural and off-grid locations • Low-voltage systems: coax, Ethernet, and fiber • Clean, secure cable routing and mounting • Network setup and signal optimization • Over 11 years of hands-on industry experience • Fully insured for peace of mind • Service in Lexington, KY and surrounding areas

How shocking is this --- four stars for Spectrum!? I have Internet only through Spectrum, the TV…read morehaving gone the way of the cord cut. The programming started to buffer, badly. I called Spectrum, and they rebooted, but it didn't fix the problem. I called again and spent at least 30 minutes with Tech Support, but no fix. He said he could have someone out 10-11 AM in the morning. Ryan was at my place as scheduled and within no time he had replaced the outside cable and my equipment. He even synced my cell and laptop for me. All good. Ryan The Fixer! This time Spectrum was definitely worthy of four stars. 88

Extremely slow. I've been here an hour and still have five people in front of me. Sooo many people…read morehave walked out. Two people working right now. Six empty registers that people could be manning. Manager: get people out the door. We don't want to sit here all day because you only want to have two employees here to run these front desk stations. I finally got in after about 3 hours. Was going to return their modem. The lady at the desk said I had to do it over the phone. When I called, the lady on the phone said I should have been able to do it when I was in-store. After the phone call, I had to make another trip to the store to return the equipment. The guy I spoke to this time gave me NO trouble. I told him the situation and the lady I'd spoken to the prior day was at the desk right next to him. He didn't seem to care at all and just told me it's taken care of. I'll probably never use Spectrum again. Just way too much hassle. Why did the lady at the desk give me the runaround?

When your service goes out get it working again asap. Verizon has left me and over 100,000 other…read morepeople without service for going on 8 hours today. We never had any outages during the hurricane for Verizon and my service worked fine all weekend. Then they shut off our service right as work hours start on a Monday. Some people are required to have their cell phones for work such as myself. And your company's issues are risking people's jobs at this point. Get it together Verizon

I was getting off the stair master and dropped my tablet. After showering, I raced over to Verizon…read more I arrived 1 minute before close but the staff didn't make me feel rushed at all. They were able to take care of replacing my tablet and got me back online.

Phone won't charge. Can get ahold of anyone. I tried using another phone to call, and keep getting…read moredisconnected.

The volume on this phone is so low I can't use this annoying phone at all. I'm glad I still have my…read moreConsumer Cellular phone to use! I would NOT recommend Vortex Cellular to anyone! Even though this government phone is free,it's absolute GARBAGE!!