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    Southern Oregon Heating & Air Conditioning - New Trane 3.5 Ton XR-14 Heat Pump installed

    Southern Oregon Heating & Air Conditioning

    (22 reviews)

    Wow! This heating and air conditioning company has it all; price, service, flexible appointments,…read moretimeliness and professionalism of their service crew, and their office staff are a pleasure to talk with. The tech was scheduled for an afternoon appointment, but he had a cancellation and called to ask if he could come early; I said yes and he was at my house 5 minutes later. We had purchased a "Nest" smart thermostat for him to install, but the tech determined it would not work with our system. However, he had a Honeywell digital, wifi, smart thermostat on his truck that would work with our system. The cost was the same as the Nest and the tech installed the new Honeywell smart thermostat. We are SO HAPPY with the new smart thermostat because we can pre-set our heat/air or we can adjust it from our phones, and the best part is that our heat pump is not cycling or running as much as it did before the new smart thermostat which will save electricity and reduce heating/cooling bills. We ordered a case of system filters for our system and an employee deliver them over to us the same afternoon. Thank you Southern Oregon Heating & Air - we really appreciate your technicians and staff, the excellent service, and ongoing maintenance of our heat pump.

    First off, I am a drafted, honorably discharged Vietnam Combat Veteran. I take offense SOHAC would…read morepost their involvement with the traveling Vietnam Memorial Wall. In 2021 I spent $10,163.00 on 4 new ductless units. Upon completion, none of the units worked. Two were left with visible holes drilled in the wrong place, one unit was obviously not level. One installer told me my ceiling was slanted? I actually had to go to Mark with info on all 4 units showing times, result before he would send a repairman out. No refrigerant in the line to any unit. May 2025 I spent $15,885.00 on a new furnace and heat pump. When installed it did not work properly. Service call two days later, still not working properly. Did not use over the summer. November the service calls started again, until the repairman stopped communicating with me. It took a complaint to the Construction Contractors Board in January, eight and one half months after installation, for Warren to call me. Warren and Brandon came out, hooked up a loose wire, problem solved? I have no faith in the service calls, what I am told, or anything else from SOHAC, so now I must use a different company for maintenance and repairs. Michelle was always friendly and helpful. Brandon has my sympathy. Communication, no. Customer service, no. Al Schaller

    Pacific Heating & Cooling - Underfloor rough in HVAC.  Metal main trunk lines are the best!

    Pacific Heating & Cooling

    (7 reviews)

    called Mark on Friday as my heat pump stopped working and had to use propane heater to keep house…read morefrom freezing. Came by after work and fixed the problem explained care and feeding of heat pumps and furnace. He took his time and explained in terms I was able to understand, even though I am sure he would rather be home and relaxing. I now realize there is a lot to understanding a heating system. I highly recommend Mark and Pacific heating and cooling to anyone that needs help. BIll H

    Short version? CALL PACIFIC! Long version? Geothermal…read moreclimate control systems pencil out.  Initial costs are higher than the more common options but they quickly pay for themselves with low operating costs and exceptional system efficiency. Our system hadn't been serviced since we bought the house 4 years ago.  The Grants Pass, OR based installer had retired and I had to find a knowledgeable alternate.  My challenge was finding a reliable maintenance company who truly understands these systems. My search led me to Mark Webb and Pacific Heating & Cooling of Medford/White City, OR.   While Pacific can handle the typical HVAC calls, Mark's company KNOWs Geo; installation and service. When my system started having trouble producing heat, I called Pacific in for the maintenance.  Now Merlin, at 40+ miles away, is well out of Pacific's normal service area but Mark found time to fit us in quickly.  Mark's communication was excellent (timely texts to confirm the appointment, tell me he was on the way, about to arrive etc).  He was punctual.  He expertly evaluated the system, executed multiple maintenance procedures and repairs, replaced faulty components with OEM parts (who else carries "ClimateMaster" parts on the truck) and quickly had my system pumping out 91 degree air (up from 66) in no time.  Of equal benefit, he carefully explained GeoThermal theory to me simply and then provided web links to ClimateMaster maintenance info so I can handle basic maintenance like topping off coolant, burping the circulation pump, and identifying trouble codes in the future.  Nobody likes a surprise when the bill comes in and I won't divulge pricing but let me say that I was surprised ...PLEASANTLY ... the fee for service was significantly LOWER than my lowest estimate.  And he showed me some system design improvements to significantly improve the systems basic performance.  Now ... I don't write reviews unless the organization EARNS one.  In Mark's/Pacific's case ... for EXCEPTIONAL SERVICE and winning a LOYAL customer who will tell others "For HVAC or Geothermal installation or service ...  CALL PACIFIC" Hugh Griffiths Merlin/Hugo, Oregon.

    ASTSO - homeappliancerepair - Updated May 2026

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