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    Pacific Heating & Cooling

    5.0 (7 reviews)
    Closed 8:00 am - 4:30 pm

    Services - Pacific Heating & Cooling

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    Southern Oregon Heating & Air Conditioning - New Trane 3.5 Ton XR-14 Heat Pump installed

    Southern Oregon Heating & Air Conditioning

    (22 reviews)

    Wow! This heating and air conditioning company has it all; price, service, flexible appointments,…read moretimeliness and professionalism of their service crew, and their office staff are a pleasure to talk with. The tech was scheduled for an afternoon appointment, but he had a cancellation and called to ask if he could come early; I said yes and he was at my house 5 minutes later. We had purchased a "Nest" smart thermostat for him to install, but the tech determined it would not work with our system. However, he had a Honeywell digital, wifi, smart thermostat on his truck that would work with our system. The cost was the same as the Nest and the tech installed the new Honeywell smart thermostat. We are SO HAPPY with the new smart thermostat because we can pre-set our heat/air or we can adjust it from our phones, and the best part is that our heat pump is not cycling or running as much as it did before the new smart thermostat which will save electricity and reduce heating/cooling bills. We ordered a case of system filters for our system and an employee deliver them over to us the same afternoon. Thank you Southern Oregon Heating & Air - we really appreciate your technicians and staff, the excellent service, and ongoing maintenance of our heat pump.

    First off, I am a drafted, honorably discharged Vietnam Combat Veteran. I take offense SOHAC would…read morepost their involvement with the traveling Vietnam Memorial Wall. In 2021 I spent $10,163.00 on 4 new ductless units. Upon completion, none of the units worked. Two were left with visible holes drilled in the wrong place, one unit was obviously not level. One installer told me my ceiling was slanted? I actually had to go to Mark with info on all 4 units showing times, result before he would send a repairman out. No refrigerant in the line to any unit. May 2025 I spent $15,885.00 on a new furnace and heat pump. When installed it did not work properly. Service call two days later, still not working properly. Did not use over the summer. November the service calls started again, until the repairman stopped communicating with me. It took a complaint to the Construction Contractors Board in January, eight and one half months after installation, for Warren to call me. Warren and Brandon came out, hooked up a loose wire, problem solved? I have no faith in the service calls, what I am told, or anything else from SOHAC, so now I must use a different company for maintenance and repairs. Michelle was always friendly and helpful. Brandon has my sympathy. Communication, no. Customer service, no. Al Schaller

    Pacific Heating & Cooling - hvac - Updated May 2026

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