Our air conditioning went out in the middle of a heat wave. We are new to Medford. I called three…read moreother companies and got voicemail. It seems they stop working at 5PM and don't offer after hours service. I kept calling and spoke to Kevin, really sweet person. He was on a call in Jacksonville but said he'd come to our house next. He arrived within 30 minutes. Excellent communicator and really an expert in his field. Very straight-forward about the pros & cons of our choices to replace our thermostat and the cost which my husband & I appreciated. We slept in cool air. We are very grateful!!!

One morning I heard an alarm going off and to my dismay, it was my Carbon Monoxide Alert! I turned…read moreoff my furnace, ran around opening all my windows and went outside to call Kevin Jahnke. He had been referred by a friend who spoke very highly of his professionalism and work ethics; my friend was very happy with the furnace that Kevin had installed for him 2 years ago. Kevin made sure I had turned off my furnace and came out as soon as he could. When he turned the furnace on, he quickly assessed that my carbon monoxide level was dangerously high and this was caused by the heat exchange. To replace the heat exchange on my 20 year old furnace was not feasible due to the cost, so he quoted me a price of a new furnace that was not a Trane, but had the same warrantee and reputation, and was much more reasonable. He worked really hard on getting my old furnace out and spent wayyy more time than he anticipated, but did NOT charge me any extra at all! He made sure the new furnace was installed perfectly, making sure to correct the mistakes that the last furnace had, (the old furnace was not level, had air gaps, etc).... Kevin made sure it was perfect! Before he left, he checked all the carbon monoxide levels, and they were fine. He also refilled my air coolant for me and just charged for the coolant, not the evaluation or labor. All in all I feel Kevin Jahnke is an extremely compassionate, professional, very reliable Heating and Air Specialist... He will be the first person I call when I need servicing for my heating and air. Oh.. by the way... he is not affiliated with Jahnke's Heating and Air any longer.. that was a family business and now Kevin is out on his own. Call Kevin Jahnke if you want a professional that will get to you as soon as possible. His number again is 541-821-3881 or 541-664-4626

We were very happy with Stone Heating and Air. Ryan and Tommy were so professional They were very…read morehard working and explained things to us so we could understand. We would definitely recommend them.

After talking to and getting estimates from several HVAC companies for our Heater/AC system…read morereplacement and Range hood vent addition, we chose Stone and are happy we did. We were impressed by Jason's thoroughness in gathering the needed information for the estimate and his knowledgeable answers to all our questions during the project. AJ and his install crew were very good on a damp day taking care not to track in mud and were considerate of being in our house. We hardly knew they were here. Adding an outside vent to our range hood also went in without a hitch, they even brought in a roofer to make sure the vent cap as installed correctly. Good value and great people. We highly recommend them.

So I called Vicki, who claimed to have never seen my response to her email. Said she would try…read morereach Jarra. Jarra called awhile later to let me know how fortunate we are that "the company has cleared my afternoon so I will try to be there to take a look between 1:00 and 4:00 pm"-and that's with a cleared afternoon. Jarra also inquired about my email, claiming that no one can find it "Vicki can't find it the owner can't find it, everyone is looking but it isn't there." There were no problems with our email exchanges in December, so I am sure Vicki is simply having more trouble. Jarra texted around 3:15 to tell me he was headed our way from Eagle Point and arrived at our door at 3:50. He explained that he was on the phone and speaking with a technician about the codes I had told him about and that he would start trying to track the problem at the heat pump while talking with the technician. Jarra then came inside the house to the air handler while still speaking with the technician on speakerphone. The technician was explaining that there was no communication between the controls, the heat pump, and the air handler and he was quite certain of the cause. He told Jarra what he could do to test the theory and eliminate other possibilities, but again, he was certain of the fix needed. While they were talking Jarra answered a query from the technician saying "this unit is a 950, not an 850" which gave the technician pause before he said something like "oh, ok, I didn't realize that. Well, it is what it is but I am still betting that this is the fix." Jarra then explained that he needed to remove our thermostat from the living room wall and try to hook it up direct at the air handler to both the air handler and the heat pump to see if he could establish communication between the three. He then proceeded to do this. When I asked Jarra why the technician became sympathetic when he learned that this unit was a 950 instead of an 850, with some hemming/hawing Jarra explained that the 950 has some "peculiarities that can cause issues" or words to that effect. He further explained that there is now a 1050 that is supposed to address those issues. After connecting the thermostat direct to the air handler and heatpump control located in our closet, Jarra explained that he could not figure out how the wires were run from the thermostat in the livingroom to the air handler and would need to "check with my company to see when the can free someone up to come help me. You will need to leave the closet open so the the heat sensing unit can tell how warm it is. I will be back to finish this up as soon as we can arrange it. He then left us with nothing but a hole in the wall with wires sticking out where the thermostat was and the thermostat sitting on a toolbox in the closet with the air handler and instructions to leave the door open. Feb. 18, 2026 Jarra called this morning, inquired as to whether everything was still working. Then said something along the lines of "well I've talked with everyone I need to talk to on my end and we are ready to come back and complete the repair and I was wondering, , well management was wondering if we do that, would you be willing to withdraw your unfavorable Google review?" Not having expected to have my repair completion held hostage, I began to say that I would have to think about that, given that these issues have been ongoing since this company carelessly/recklessly allowed the computer motherboard in the system to get soaked. I further explained that along with the constant extra costs and uncomfortable temperatures, the constant interruptions to our lives having to wait/be available for 3-4 hours waiting for a technician, etc. have gone on for years as well and the company has remained completely unconcerned until right now. Jarra then did some more hemming and hawing and I asked him if what he was trying to say was that the company was trying to end our relationship hoping to further avoid responsibility. Jarra confirmed that it was his impression that if I am unwilling to reconsider and withdraw this review and forget everything that has gone before then the company wants to end the relationship, but said he would need to speak with them again and would call me back. Jarra called back about 10 minutes later to inform me that the company was quitting without finishing the current repair and was voiding the regular maintenance contract, "but they decided they would refund to you what is left on the contract. And at least it is working, but if you don't want to leave it like it is you will need to find someone else to finish the job. You could leave it like it is and it should be fine for awhile but it won't be as convenient.", or words to that effect. Was disappointed but unsurprised with Allied's decision, and sorry for Jarra's part in it. Shameful conduct all around.

I contacted Allied Comfort Pro for a duct cleaning quote. I was informed they could only provide a…read morequote after their Installation Manager did a brief inspection. Well, he called only to inquire how many registers (vents) were in the home. Apparently, 11 registers is above the normal 8 registers and we were quoted $890 over the phone and via email. I then called Jim Williams who was recommended by the very dependable Mark at AirTec. Jim arranged a time to come inspect and provide a quote. So pleasant and professional. We were quoted $400 and he was able to schedule the duct cleaning within the week! House air is noticeably "fresh" and we were so happy with his work!

Company responded same day and were polite and friendly. They were concerned about getting us up…read moreand running as quickly as possible. They were knowledgeable and experienced with the unit and knew what to look for.

GET A SECOND OPINION! Long's Heating quoted $11,000, insisting my system wasn't repairable and…read moreneeded to be replaced. Medford Heating replaced my fan motor for $750 and the system works perfectly.

While they couldn't help me with my request (i needed at least a 20' scope), I want to give 5 stars…read morefor the absolutely incredibly mindful and thoughtful man who answered the phone and assisted with my issue. Chris answered the phone first thing on a Tuesday morning, after a feral cat I rescued, wedged itself through a heat register, and into the bowels of my ductwork. Chris was kind, very interested in the CATastrophe that befell me, and very helpful! Absolutely recommend based on how thoughtful and nice Chris was on the phone.

They were awesome! Got out to my house quickly when it's been triple digits…read more Gave me options. Most importantly got it fixed/repaired so that I'm enjoying a cool comfortable house. I work remotely and comfort is super important. Professional and a pleasure to work with - I will recommend to others. Thanks so much Matt!

They were very professional and I love the units, we had seven units installed in two of our homes,…read morealong with getting windows install installed in one of them. They were installed in 2022, today three of the units have stopped working, I'm hoping that they have excellent customer service as it is going to be a very hot weekend and I am about to have a house full of company arriving from the airport today! I will update on their customer service. Hopefully it continues to be a good experience.

This business wanted $150.00 for an estimate!!! When is told…read morethe owner I had already had a diagnostic on my system he told me that made No difference!

Jeff was friendly and thorough. Also, my dog loved him, which is always a good sign. I'm new to the…read morearea and will be a return customer of National Heating and Air Conditioning if any issues arise with my HVAC system in the future. Thanks!

Though I didn't hire them the person I talked to said it could be the defrosting program that could…read morecause the water around the base of my HVAC. It's nice to know that not all businesses want to charge you for unnecessary appointments and are willing to let you know what the problem could be. She said that if I started to have problems with the heating then that could mean that there is something wrong.

I work for table rock memory care and have used applied refrigeration many times. They are great…read more Always professional and willing to help. Any time even after hours they come to save the day. Would highly recommend there services.

From the owner: Applied Refrigeration Technologies is a full service residential & commercial heating, air…read moreconditioning & refrigeration provider serving the Rogue Valley since 1990. Our expertise includes, but is not limited to, all commercial refrigeration, Ice machines and HVAC.

Quick to respond to our request and the crew came out and finished the job on time…read more We highly recommend Rogue Valley Heating, Cooling and Electric.

Tony and Chris were incredibly kind and professional. I highly recommend them. They installed a…read moremini‑split for me, and it works perfectly.