Unprofessional movers, verbally aggressive, damaged items due to experience, didn't feel safe ended in calling the police for help due to threats. 3/2/2019 ABSOLUTELY HORRIBLE MOVE.. I have never been so stressed and felt unsafe in my life. Morning stated with an attempt to cancel call; claiming a mover had to go to the ER.. note: I found many reviews on YELP and the BBB that this is a common excuse to back out! Finally, got movers to show at 10:45am and 2 of the 3 were injured. The one was shot from attempting to rob someone; as the truth came out later and this was AFTER he told my child he shot himself.. what the?! The other, had a severe back injury from a job earlier in the week. They damaged my front door and my washer/dryer. When I sent photos to the owner and called him, I was called a LIAR and was verbally attacked by the driver, Dallas (the one that was shot).. They threatened to leave my belongings, etc.. We finally got the packed truck to the new place and the driver proceeded to tell me hes a Gemini and doesn't do well with customers. Then why are you on the job and working with people?! I had to call friends to stand by for safety because this guy not only verbally attacked me but also my son. He told me due to the situation at the other place, he was not going to charge me past 5pm but proceeded to push for cash which I refused and gave a card. He then told the other movers they better hustle (note this was at 430pm) that anything after 5, they arent getting paid for. Then he got into a verbal altercation with another mover and he was about to leave the job.. The ONLY mover that was professional and productive (Kemo) was about to walk off. This driver Dallas, called the owner and lied nonstop about everything; as I overheard the conversation. I was speaking with my maint tech and Dallas came in and said they werent moving anymore and I said I paid for a move and it's to be completed. He stated verbally attacking me and said he was going to dump my things on the sidewalk. I said you will not, they will be moved as I paid for a move. He said I needed to give him another $140.00 cash and I said not happening. He threatened to take my stuff. At this point, I got in the back of the truck and CALLED THE POLICE for assistance. The cops came out and spoke with the owner; another set of movers were to come out to finish on Sunday, all this was documented in the report. Chris came out on Sunday and was professional and very apologetic. He said that Dallas should NOT be working and is unprofessional. He wrote down what happened and signed the paper noting the damages and they are to replace my doors, etc. I explained to Chris what happened and there was only 1 mover that was productive and professional but come to find out, the other 2 movers tried saying everything was his fault which was NOT true.. Kemo was great.. This was a disastrous mover, VERY UNPROFESSIONAL not only the driver but also the owner was rude and unprofessional, he would NOT listen to anything me, as the customer was saying and even with documented proof.. I have never seen such a thing in my life! Finally, Sunday am my move was completed, thanks to Chris (he was professional and very apologetic for what I experienced but it doesn't change what I endured!).. and left with a major mess, nothing was put anywhere it was to be; as I had everything labeled, items left at the old place as they didn't know how to pack a truck, etc.. Do yourself a favor and find another company.. Otherwise, if Chris and Kemo don't show, you might end up needing to call the police for assistance and definitely have people present as witnesses! Owner: Joe Driver: Dallas Movers: Shannon and Kemo ONLY professional mover was Kemo!!! read more

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https://www.dropbox.com/sh/1uhgeovuhgvk3ui/AACre_kn726HM49iDHczFJyFa?dl=0 The above link will take you to a Dropbox file containing the ridiculous voicemail I received today from John after this moving company failed to show up or call us for our scheduled appointment today. (Pick up estimate 1-4pm) We have used this company several times in the past with no issue. Things have unfortunately changed. I suggest you stay far away from this company. After spending an entire day waiting for them to show up 40 miles from my home with a sick toddler, with a call over an hour past the scheduled pick up time to say that they won't even be making it to us... yeah we are going to leave a bad review and suggest you take your business elsewhere. I have attached screen shot images to try to save face and actually provide proof I had an appointment and was a customer this weekend. Good luck out there. read more

Astronaut Movers - Movers Near Me - Hermitage, Tennessee

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After having a move booked a month in advance, paid in advance, and calling to confirm the move three days before moving, Astronaut Movers didn't show up on moving day. I called them, asking when I could expect to see them, and they said they were short staffed and would it be possible to reschedule for the next day at the same time. The next day, at the appointed time, nobody showed up. The difference is that this time nobody answered the phone at all. I should have checked Yelp and read the horror stories before I booked these guys. read more

STOLEN JEWELRY These guys were late, as all the other reviews say. They did eventually show up. Everything seemed good with the move until we realized the next day that my wife's engagement ring, wedding band, and two additional rings had been stolen out of her ring tray. Currently working with the police on this issue but no resolution yet. Feel free to message me on here if you'd like more details, I'm happy to give you reasons to stay away. read more

I purchase the deal in Groupon for 3-hours, they said drive time used up an hour of the 3- hours I purchased. The first hour they did a good job moving furniture into the truck everything was going well, nice guys but hour two they slowed to a snails pace. Standing in the truck talking and folding blankets, cleaning up the truck and we still had A LOT more to do. I finally just told them we were done if they were no longer going to help. read more

Do not use! Run Far Far Away!!!! Use True Friends because they are the best around. I used Astronaut because they were the only ones not booked up, which should've been a sign. I bought two hours, and they only give you an hour because the first hour is for their travel time, which would've been nice to know up front. I only had to move a kitchen table so I didn't figure it would be an issue. The clock started, and they had me fill out paperwork that he had to read to me, which took 10-15 minutes prior to them starting to work. They loved to chit chat. They were really nice guys, but they weren't staying focused on the task. We both left the pick up destination at the same time. I arrived to my home in 14 minutes; they arrived 34 minutes later. Then, they demanded another $100 before they unloaded the truck because the hour was up. I asked for the number to call somebody, but they office was closed because it was after three. So I asked for somebody else's number, which went straight to voicemail and the mailbox was full. While I was trying to reach somebody, the guys weren't so nice. They were swearing in my driveway because I was trying to talk to somebody civil to discuss the issue. They said we're only sitting here for another hour, and they were going to charge me another $100 and leave with my stuff. So, I just had to pay them the extra $100. Pros: The scheduling people were really nice. Nothing was cracked or broken. They showed up on time. read more

We used Astronaut Mover's when we moved from Dallas to Hermitage, TN. They arrived on time, were courteous and unloaded our whole moving truck in only an hour. Not to mention they were the cheapest in town. They were amazing! We are recommending them to our friends who are moving here next month. read more

The guys made me feel like I was putting them out by moving my stuff. I had the least amount to move of any move in the past 4 moves and they had the largest truck I've used. I had one large painting and they put up a fit about moving it. They also refuse to move any electronics not in original packaging (never mentioned when booking). 1 guy did the work while the other watched. Not good and not worth the price. I should not feel guilty asking you to move something....you're movers! Avoid at all lengths. read more

RJ and Mike were great guys that handled all of my boxes and furniture with care but then at the end RJ basically asked for a tip saying that I didn't give him enough even though I gave them over what I was charged. You never ask for a tip. Or say "just gotta make sure my guy is taken care of." He wouldn't leave me alone about it, just kept repeating himself and lingering by my door. I was told at the very beginning "tips are not expected but appreciated." I had left a great review before they left but I am sorry to leave a not so good one now. It makes me very upset when you beg for more money. Sorry, but I would not ask Astronaut Movers to move me again. read more

Absolutely ridiculous experience. We set up a time from 1-4 pm on a Saturday, waited all day, and never heard from anyone. I left two voicemails with the company and no-one was in the office They finally responded on Facebook messenger saying the movers attempted to contact me 4 times, which is absolutely untrue and the office called yesterday to confirm details to my correct number. We are being forced to now find last minute movers and will be battling with Groupon for a full refund. I have never had this terrible of an experience - they literally had no reaponse! Stay away. read more

I hired the services of Astronaut Movers to help move our daughter from a storage unit in Gallatin to an apartment in Nashville. Chris and Ray were great. They arrived at our storage unit on time. They treated her belongings like they were their own. They even stopped by our home to pick up a mattress, a chest, and a tv. I appreciate their caring attitude and hard work. I didn't give them five stars because they were a little slow for my liking but in the end it was all worth it!!! read more

At first I thought I was working with a legitimate company, until I finished unpacking all my things and realized I had things missing. 1 box with $300 dollars worth of kitchen equipment and a white hotel collection blanket. I have fought back and forth with the manager Chris and a lady name Trina tells me that her employees do not steal and that my things weren't taken, that I'm imagining things. My move was pushed back b/c of 3 of their employees called out of work. I was told I would be compensated for the inconvenience. Has not happened and it has been 49 days since my move. THINK LONG&HARD BEFORE TRUSTING THIS UNPROFESSIONAL MOVING COMPANY WITH YOUR BELONGINGS. read more

I am writing this review after waiting for two days. The lady on the phone requested to check something with the guys who came for moving and was to get back to me. The move was scheduled from Hermitage to Mt. Juliet. The total time taken was 3 hours but the requested amount was $296 instead of $237 ($79 per hour for min 2 hours). The gentlemen said that this additional amount was for the driving time that took for them to reach our old home and go back to their office after the move. When I called the office for an explanation, the lady said that they should not have requested for the additional amount. Then she said the additional amount was because the destination was outside the Nashville area but would talk to the person who came for the move and call me. It's been two days now and I have not heard anything from them and no one has responded to phone today morning either (9/13). While confirming the appointment, the destination location was stated to be mount Juliet and source as Hermitage. any additional charge for being outside Nashville area should have been disclosed earlier. They also broke a floor lamp but I can let that go. However, a swirling joint of a coffee table is broken as well and was kept as is. I rely a lot on yelp for reviews but this has been a very sad experience. I should have also checked the number of reviews and not just the stars. ****[Updated 11/7/2013] OK. now over a month and no response after talking to them a month ago they said they will look into it and get back in few days. They took my details and phone number but nothing so far. I called again today and am waiting for a response. ****[Updated 1/20/2014] Followed up after 4 months now. They said, they will call me. **** Last update on 2/20/2014 I talked to the Traina and after almost 6 months she said the invoice is right. Minimum is 2hrs. If you extend and hour your are charged additional hour and $37.5 for the travel time. This was a very sour experience. Next time I will look at number of reviews and not pick 5 star place with only 1 review. I am sorry but will never do business with Astronaut movers. read more

Bought a Groupon deal from these guys (3 hours for $159). Thought I was saving 47%, but that's their regular rate that they advertise on the side of their moving vans. 30 minutes of that time was gone right off the bat, since that's their travel time. Still thought they could move a 1-bedroom apartment's worth of stuff somewhat near the three-hour window, especially since it was a move **within the same apartment complex**. Turns out that I burned through the Groupon time before they finished loading, and I had to pay an additional $270 for an extra three hours. Not sure how Two Men and a Truck can move all my stuff in three hours, and they take twice as long. Couldn't tip these guys if I wanted to -- The extra charges burned through my savings. read more

They don't answer the phone when you call; you have to leave a message and they MIGHT call back. They gave me an arrival time of 1-4pm and text me at 8:30am asking if they could come sooner, then didn't bother showing up AT ALL. I called the office and left multiple voicemails during business hours to no avail, and called and text Joe, the mover, and got absolutely no response either. When I finally got ahold of them the next day, they didn't even apologize and were exceptionally rude, considering the fact that I was still humoring rescheduling with this absurd company. I wound up getting a refund because the girl that answers the phones is so awful and the company is such a scam. SAVE YOURSELF THE STRESS AND HEADACHE!! Call Titan Movers instead. read more

They were great. Paid for a 3hr move and they use 1hr for travel time. So you effectively have 2hrs for the actual move. They were here on time and tried their best to complete the move in 2hrs. read more

I purchased a Living Social Voucher for Astronaut movers for $159 for three hours of moving services with a two-person crew. Despite the fact that I later found out, these are their standard rates that they're acting like they're giving you a deal on, I called the company before I purchased the voucher to verify any openings for my desired moving date. I was told the only spot open for June 27th was 1p-4p. That was already a little on the late side, but again, we thought we were getting a deal so we took that time spot. I also hired them for junk removal to be done that afternoon. On moving day, we didn't hear from them by 3:30, so I called several times to find out where they were (they're supposed to call when they're on their way). I didn't get anyone and left several voicemails. I finally call Living Social around 4:15 to see if they have any alternate numbers they could try. Living Social finally got in touch with Astronaut Movers at around 4:30 and relayed to me that the movers would be in contact shortly, that they were just running behind. At 5, we still had no word from the movers so I called the business office again, where the receptionist asked if we still hadn't heard from them, and I told her no. She told me she would call them again and have them contact me. At 5:15 I finally hear from the movers. Over an hour outside of their 3 hour window. They told me they were 25 minutes away and would be on the way. They got there 45 minutes later. They didn't start moving things until 6:15 - to which they then also explained that if we go over our 2.5 hours of time (30 mins of travel time was built in, which was not explained in the living social), that it would be an additional $99 per hour. They don't pro-rate those hours, so even 15 mins over = $99. I would be remiss to not mention that the movers themselves were great. They did a pretty good job (some things were in wrong places and I just had them leave the majority of my boxes in the garage to get it all over with). They had great personalities. When it was all said and done we tipped them well and even invited them to eat dinner with us, which they did, because it was so late at night. We ended up going one hour and 25 minutes past our time and were charged an extra $212 dollars. (including $10 for stairs and $2 for tape, another cost that was not ever explained). When we were leaving our house, I called the office again because I realized I never heard from the junk hauler. I expected to get a voicemail and a woman answered and sounded like she was sleeping. She told me to call in the morning.The next day I spoke with the junk removal guy, let him know what I had, and asked how I was going to be compensated for yesterday. He told me I would have to speak with the boss. I got a call from the manager and he told me I was lucky they showed up at all, the things happen, and that he can't know where his guys are at all times. He offered 10% ($14 value) off the junk removal. It was the worst customer service I have EVER gotten. They were supposed to pick up my junk at 3, they didn't show up until after 5, I had to leave a check for them, and around 7 that night my dinner was interrupted by him calling to tell me apparently his guy cut himself on glass while removing the junk, and accused me of putting broken glass in bags. What really happened, is he hit the bag on the back of his truck, which broke the glass (shot glasses we were getting rid of) and cut his leg. I asked if he was okay and the owner told me he had to go to the hospital and wouldn't finish the job. I told him I would assume someone else would come out and finish it since I've already paid for it. He tried to skirt around and I told him I was 10 minutes away and would go check on the stuff and the guy. They barely had any of the stuff gone, the guy had a tiny gash on his leg, and the owner did nothing but sass us the whole time. Again telling us that sometimes thing happen and what did we expect him to do. He kept telling me that he makes a ton of money and doesn't need our business, after he literally took the checks from his wallet and waved them around. I told him that I wish I would've read the yelp reviews ahead of time because more of them than not are horrible. He said that he doesn't have an A+ with the BBB for no reason, but every yelp review I've read literally talks about how awful they are so I feel like no one else is taking the time to file the complaints. This company FOR SURE should not have an A+ with the BBB. After literally 30 minutes of my roommate and I trying to tell him about customer service, I told him I was going to cancel the check if he wasn't finishing the job. He gave it back and I ripped it up. I had to come back the next day and hired another SUPER great guy named Larry who got it all taken care of for half the price. I would NEVER use this company again. read more

Do not use this company! They have horrible professionalism and customer service. My mother in law booked this company for 01/25/2019 through Groupon. The movers did not show up for the set and only advised of what was happening when my husband called to get their ETA. We were advised they were having issues with their truck but promised to come on 01/26/2019 at 9am. They also advised they had another truck coming from Atlanta. We were understanding and accepted the new time. Again, we did not hear anything from them at the new scheduled time. My husband had to contact the company again to determine an ETA. We were told they were still working on their truck, but we were given a window time of 9-11am. At almost noon, my husband yet again had to contact the company. He was advised they were still having issues and were not sure they could come today. When we told the owner of their unprofessionalism and poor communication. The response we received was, "Groupon will refund your money". Needless to say, this was unfortunately a disappointing and frustrating experience with Astronaut Movers. I would never recommend anyone give them your time or business. read more

The movers arrived at my home 5 minutes early for my 2 hour appointment window and were extremely quick and efficient in taking apart and putting back together my monster of a bedroom set and unhooking and rehooking up my washer and dryer. While we did go over our 2 hour time limit, their help was well worth it! I would definitely recommend. read more

Absolutely terrible. The first time we hired them, it took them 5 hours to load our truck when the last movers did THE EXACT SAME AMOUNT OF STUFF in only 2 hours. They also charged us an extra 30 minutes for travel time to our house, which was never discussed initially. The second time we hired them (should've learned our lesson), I had confirmation for an appointment time at 9am. Our appointment time was arbitrarily changed to 1pm and I was never given a reason, nor was I contacted about the change. When I called to inquire about it, they said they would call me back. They never did. I called back AGAIN, they said they would call me back. I was eventually informed that they don't know why our appointment time had been changed, but the 9am slot that day was no longer available, and the 24' truck we requested was also not available. When I informed them that all of our stuff would absolutely NOT fit in a 16' truck, they said, "Then the movers will just make two trips," but we were still expected to pay for any additional time they would take. This information came to us a few days before our moving date, and when I asked why I was never contacted, Trina said, "We're contacting you now." NO, I contacted YOU. I called back the next day to inform them we would not be responsible for any time over what we initially paid for because of their mistake with the truck. Then I was told, "Oh no, the 24' truck is available. I'm not sure why they told you it wasn't." Moving day comes, they are an hour and a half late, and show up at the WRONG location in spite of me calling TWICE to confirm the address. I would not wish Astronaut Movers on my worst enemy and I will never, ever, ever use them again. tl;dnr They are incompetent, unorganized, and have no concern for time considering their customers are charged on an hourly basis. Also, someone also needs to tell them about the glaring grammatical errors on their trucks and advertisements. read more

Use at your own risk. They broke my dresser and a $400 piece of art. The owner's response was that he would pay 6 cents on the POUND! A very unpleasant experience. read more

I started to buy a Groupon deal, but before I got around to buying it, it expired. I called and they matched the price and even gave me the extra 20% off that Groupon was advertising at the time. I moved from downtown Nashville to Hendersonville, so an hour of time was automatically deducted (I understand.. gas isn't cheap..) They showed up exactly on time and as soon as I signed they went straight to work. They covered everything with blankets to make sure nothing would get damaged and moved quickly. It took a total of 4 hours to load and unload with non stop work with 3 guys. They did an amazing job and I will definitely use them again in the future. read more

The 3 man ream was wonderful and well worth the cost for our move. Ask for Chris, Kirk, and Bryan. They worked very, very hard. They were very careful not to damage any of our furniture or the hardwood floors, fresh paint, etc in our new home! We will definitely use them again! I also learned they do in house moves, like moving furniture up/down stairs, etc. That could definitely be helpful in the future read more

Absolutely worst moving company ever! Do not waste your time with these people. They are very unprofessional and know nothing about customer service. Joseph, the owner, assured me my property would be safe in their hands. That was a lie. The movers broke my tv stand and didn't even tell me. I didn't notice it until the next day. They have absolutely no integrity at all. Then they took apart my jewelry armoire without even asking me and did not put it back together when they left. Joseph said he would reimburse me some money on my tv stand. That's been over 3 weeks ago and now he won't even answer my text messages now. Chris cuts side deals to hustle extra money as well. They should not still be in business. Just a overall horrible experience. read more

Got a Living Social coupon and was impressed by how quickly and professionally Jeff and Darrell moved me into my new apartment. When I called, I was given a 3-hour window within which the movers would arrive, however they showed up right at the beginning of the time window! The coordinator did forget to mention a $15 fuel fee both times we talked, which is why I can't give them 5 stars. Besides that, I was just so happy with how quickly the move went and how nice the guys were (I should note I didn't have that much furniture and I only moved 5 blocks away, so the drive didn't eat away much time). read more

I was very nervous about using these guys as their most recent reviews seemed alternately pleased and disappointed. Impressions: They showed up within the allotted time as promised. They were courteous and respectful. As soon as they arrived, they got straight to work even while I was signing the the paperwork. They didn't try to slow down the pace, or pull any funny business. They got lost on the way to the new residence and they made sure the time didn't count against us. They also gave us no problems about using the Amazon coupon. I paid 150 + $30 tip and saved my back a trip to the chiropracter. I would recommend them and definitely use them again. read more

Piss poor customer service. Hard to contact after paying for service and getting stood up after a 3 week wait! Stay clear

ASK FOR CHRIS. He's super, trust me. Purchased a living social voucher for $90 flash sale (2 men and a truck for 2 hours). But, they automatically deduct 30 minutes off any move time to account for "travel to and from headquarters" regardless of where you live. So I only had 1.5 hrs. Called and made the appt prior to buying the voucher, which worked out beautifully. You just tell them you're going to get one and they'll make a note of it. On move day, the movers called about 45 minutes earlier than the time window I was given and said they were on their way, which was a little flustering, but at least they were early and not late! They said the receptionist left a note saying "No truck needed" which was upsetting. I had called specifically to confirm that there would be a truck, so I was pretty irate when they informed me of this. Fortunately, they were already in a truck and that worked out! But it could've been a real disaster. When they arrived, they were nice and totally professional. I had a couch, bookcase, bed, queen mattress set, table, dresser, and washer & dryer. We were moving these 8 items into a storage unit 3 blocks from my apartment. Chris seemed concerned that we would make the 1.5 hour move time without going over, which surprised me, given how little we were moving at such a short distance. They made a real effort to move quickly and took care of my things. They pointed out any dings, etc before even picking up each item. They handled my stairs like PROS. Like it was nothing. And it's just a $10 one-time stair fee if you have them, so that was pretty awesome. Everything got to the destination safely and we finished up in a little over an hour, so there was actually time to spare. It was a good experience! I do sort of wonder if it wasn't just that I got lucky and because Chris was so accommodating...it seems like the odds were stacked against me prior to their arrival... read more

I thought I was getting a great deal when I found a Groupon for 2 hours and 2 men but little did I know it would be a nightmare. I have moved over a dozen times with all of the same stuff and never have encountered more incompetent and unprofessional movers. For starters, my move-in window was from 1-4, and they called me at 11 saying they were almost there and I wasn't even home and had more things left to pack. I told them to take their time and I rushed, called them back at 12 to see where they were and they didn't show up until 2 pm! They intentionally were moving slow (let's hope no human really moves as slow as they do) so that I would run over my time limit and have to pay 119 for another hour. My mom and I had to start moving everything ourselves to the truck so that they could just load it in their truck. If we didn't help it would have honestly took them 7 hours, no joke. So now my mom and I are basically unloading the truck by ourselves and they only brought in 3 larger items, (which by the way they made a huge scratch in my wood table) the guy sees us helping and just goes off on us. Starts yelling and complaining about how far of a walk it is from the truck to my new apartment and complaining about how I somehow made him wait 2 hours, which most definitely was not the case. Meanwhile, there were movers next to me helping another tenant move in and felt so bad for us they started helping me while Astronaut movers were still yelling at me. It was by far the worst moving experience of my life. Save yourself and trust me, NEVER USE THEM. read more

We used Astronaut this weekend to move out three bedroom house full of furniture into our new home. The men that came to do the work (Darryl and Donnie) were outstanding. They were very quick and experienced. They were extremely polite and courteous to both me and my husband. I would definitely recommend this company to anyone looking to do a local move. read more

Oh my, I wish I would have read the others review before I bought this one! The price beyond the Groupon was not competitive. First they say travel included, 30 minutes of your time is automatic considered travel even if moved 5 min away like I did. So I lost 25 min from jump. They don't say that on groupon so you don't find out until you call to book. So the one guy keeps disappearing while he is working. Even though I told him in the beginning I was on a budget. I was watching my time and about half way through i told the guy I would by another hour , he said ok. Then 45 minutes later he tells me I need to tell the other guys because the way they are stacking they won't have room because they were anticipating taking only big stuff. I'm like why didn't you say that when I told you a long time ago when I told you I was willing to pay an extra hour? So I go to tell him, because he is standing in the truck smoking, again, and he catches an attitude. They waste your time on smoke breaks and phone calls then expect you to pay for going ten minutes over for the entire hour or hold you stuff hostage. So I lost 25 min in travel (moved 1 mile), I don't know how much lost in smoke breaks, then at 10 minutes over was told I owed them $100. I notice they left the last 3 big pieces on the truck before this announcement. So the workers stand around wait at least 10 minutes until the owner get around to calling me and another 20 something minutes for us to talk it over. All I can say is, at least they speak to you respectably, that I will give them. But not another job. read more

The movers are just finishing up my move and have done an excellent job. Very professional and informative about what they can and can't do. Awesome service! Thank you for honoring the Groupon! :). -Rachel Phillips read more

It was horrible they said 1 -4 showed up at 350 i asked for a qoute told me 3 men and 24 ft truck 3 hrs with 1/2 hour travel it was hot so we paid for heat a $260 qout was well over $500. Took 2 1/2 hours to load trhck we went from 1900 sq ft to 1100 no major appliances one bedroom suite a 3 chairs no couches. They threw our boxes took many breaks what are you supposed to do when your stuff is on tbere truck your screwed ax were we courtise at first but slow and lazy watch out they want you to post here for a discount false save yor ass go else where. The owner moved us supposeddly didnt have a pen or calculator we had to figure out the price so we called next day did not care and rude watch out go elsewhere i could of moved myself faster broke stuff said was our fault for packing a real disrespectful person after money in pocket watch out read more

Hired to move furniture from an office upstairs to a bedroom down stairs and vice versa. I also needed workout equipment moved from my garage to upstairs. My husband is disabled and I can not do the moving myself. I purchased a coupon on Angie's list for 3 hours and two men. We were deducted 30 mins due to distance, which I was a little disappointed since I feel that should be told upfront. We live in South Nashville. The two men Colin and Earl were on time. We went through the house and I explained what I needed done. They quickly moved the items and didn't waste time. We used these same guys when we moved to this new home which was a huge downsize since we are empty nesters. Over all I was very satisfied and would use them again and ask for both Colin and Earl. read more

The two gentlemen that moved did a fast job but however stole a box from me with some very important documents, some towels and IPAD. There were no boxes left in the truck and what a shame I tipped these two guys well. I well be placing a reported theft with the police and this company. read more

Had problems with Astronaut Movers. Our experience was almost a good but there were some significant issues that ruined it. The Bad: The movers put a 4 foot long scuff on the wall of our brand new house. The guy just shrugged it off and told me I could paint over it. Also, I'm very suspicious that they tried to steal a jewelry box. After the truck was unloaded I checked inside to make sure everything was out. I found the jewelry box conveniently tucked away behind some blankets. The movers watched me find the box and then exchanged glances with each other. They didn't say anything. It did not feel right. Also, the team leader (guy with a star of David tattoo on his hand), was often on his phone watching you-tube videos. And finally, the pricing seemed misrepresented. I'm not sure how everything was calculated but it ended up being at least $100 more than what I expected to pay with the groupon. The Good: Except for the team leader mentioned above, the other movers worked very hard and seemed to be nice. Also, I feel that the the pricing (though misrepresented) was reasonable, especially if I did not have the above issues. read more

If you want to sit around waiting for the movers that sent a confirmation days earlier, then spend an 1 1/2 hours calling the company to find out why they didn't turn up, to be offered no apology other than "it must have been an oversight " to then finally have the movers turn up 7 hours later, to then be told that your things won't fit!!! If you also want to move the items yourself that do fit because one of the movers pulls a hamstring. Better still if you want to be yelled at for not paying the weekend $30 fee!!! After already a horrible experience " but remember this is the best deal of your life!!!" to also be yelled at for not giving a tip" if you also want to hire a truck from uhaul the next weekend to go and get the rest of your things that "wouldn't fit" (there was plenty of room by the way) and if you are looking for a company where the owner Joseph Snorten can't be bothered to call you back.... Then this is the company for you!!!!! Good luck I hope you have a better experience than I did. I will say I feel bad for the moving guys sent because they had already worked all morning and clearly had not been told by their employers Astronauts what was going on they thought it was a last minute booking when I had booked it two weeks earlier, so I hope Astronauts paid them what they were owed although I still didn't appreciate being yelled at!!! Embarrassing bad customer service. read more

My move involved priceless antique furniture. Fortunately my two movers, Chris and Kendell, were specialists in the care of antique furniture. I highly recommend Chris and Kendall if you need to move antiques. The movers arrive exactly when expected, and the furniture arrived at my home in the same pristine condition. I was never informed the 2 hours moving time I purchased through Groupon included the wrapping and loading the furniture on the truck. I was told by Trina the 2 hours I purchased was the drive time from one location to the other. When we arrived at my home, I was charged $100.00 more, because the move had gone into hour 3. I was unable to tip Chris and Kendell what they deserved, because I was not expecting the additional $100.00 charge. The only reason I am giving this move 3-stars is because Chris and Kendell were so pleasant and nice, and definitely knew how to move antique furniture. If you are hiring Astronaut Movers, ask for Chris and Kendell. Four Stars **** for these young men. If you book your move through Trina, buy the 3 hours for $159.00, because you will definitely save money!!! read more

Colin, Ronnie and Kirk were great. They called ahead to give me notice and came right in the middle of the 2 hour slot they said they would be here. Worked hard, were polite and did a very good job. I would definitely recommend them. read more

Where do I even start? I purchased 2 groupons for 2 seperate moves. First, scheduling does no good because they will call you and reschedule and finally just show up when its convenient for them. That happened to me on both moves. When they did show up they didn't give a good first impression. One of the movers walked in my house, no hello or anything, went straight to my refrigerator and put his lunch in it and grabbed a dr pepper and opened it & started drinking. Now, I'm not mean, I would have given him the drink had he just asked or even acknowledged me first. On to the next thing, the boxes. I had everything boxed up and labeled and stacked in the living room ready for them. I pointed the labels out and asked if they could make sure the boxes were moved to he right part of the new house. They said "Sure, no problem." Ya, I've got boxes all over the place. Upstairs boxes in the basement, kitchen things in the bathroom, nothing is where it should be. The whole point in hiring a moving company is so I don't have to move my stuff, now I'm moving every box. To top it all off there's a couple of broken items in my boxes, no big deal they can be replaced, but they also tack on these extra hidden fees at the end of the moving that they don't tell you about until you get the bill. My groupon was for 2hrs and I bought 2 additional hours. Why am I having to pay for the drive time it takes you to drive? That should've been included in the original price quote. Also, your guys like to take multiple phone & smoke breaks, again not my problem and I shouldn't have to pay for their laziness. Anyways, that's my experience. I would avoid these movers at all costs and find someone else who actually cares and wants your business. They are out there somewhere. read more