At first I was going to provide a good rating. After speaking with Nastasha on the phone she accused me of being mean to her. And that she could not provide any professional answers for me and "good bye".
This was after a conversation requesting why there were charges on my credit card (check card) totaling $85.79 (80 and 5.79) more than the actual amount of $40.20 which was what the gas cost.
She told me that the $5.79 was paid in cash and should not have been charged. So why was it? What happens if I get overdrafts and my balance falls below zero? This can happen even if it's $1 short on the bank account.
Her inability to explain what will happen if my bank overdrafts because more money will be drafted is inexcusable for any employee handling the public's money.
She said her manager comes in at 5 and leaves at 10am. There was no manager on duty. She could not help me with the answer. And no one else there could help either. If Karen, the boss, had the ability to provide an emergency number to handle customers with important questions, that would have elevated my trust in this station. I had a direct conversation with Natasha asking questions that were relevant.
One other question I asked was if I was charged extra for using a credit card. She said it's .10/gallon extra. I run a company. If I charged extra to my customers for their using credit cards, I would be in trouble. It's illegal from what I understand and I explained that to her. I explained I did not know for sure and I would research this. (I did - it's at the end of my review.) There was no nastiness or accusation in my statement. It was neutral.
That is when she said she was going to hang up. I thanked her for her time.
When assertiveness (not aggressiveness) is turned into meanness, we have a problem with our society.
The 2nd star is for this employee, Nicole, who honored the current situation with the .90/gallon when it had to be broken into two separate pumps. That was honorable.
Oh, here's another reason for a 1 star:
There was one other incident in the past when they were honoring discounts from Safeway. After pumping the gas, the discount did not go through because the attendant put in a wrong phone number. This company did not offer to credit the additional discount which totaled $1.00/gallon.
* * * * *
UPON RESEARCH: IT IS LEGAL FOR BUSINESSES IN OREGON TO CHARGE A "CONVENIENCE FEE" - However, in 10 states it is illegal.
[Reference: http://www.creditcards.com/credit-card-news/credit-card-convenience-fees-cost-surcharges-1280.php]
However, as a small business owner myself, I can't really blame this gas station or other companies that tack on extra convenience charges. The blame lies with the credit card companies who force consumers and businesses alike to provide them with our hard-earned dollars and prop them up into multi-billionairre status.
I vow to try not to use a credit card as much as possible from this point forward. read more