It was nice to have an in-person meeting with an efficient and knowledgeable staff. Thanks for…read morebeing there!

My review is of *Dr Astrachan*. I have never seen the other doctor. I went to Dr. Astrachan to get…read morea second opinion on a severe sinus infection. I was very impressed by his staff and his articulate analysis of the surgery I needed, and why. I definitely recommend.

I had a so-so experience here overall over the course of about 1.5 years…read more Dr. Hecht ended up having a very helpful perspective on approaches I could take with some recent hearing issues I had. Nonetheless, I left without a diagnosis. Before my appointment six months later, in talking with a relative, it seemed possible that I had a similar issue as my blood-relative and brought up the possibility during the appointment. Dr. Hecht cavalierly said it was not possible, but my next hearing test indicated the very same issue. It just makes me curious of whether I should have been diagnosed earlier and why he was so certain I would not have the same thing. Working with GT on hearing implements was also just ok. She certainly goes through the motions and has done this a million times, but I found it hard to interject with questions, and I sometimes felt rushed.

I've been seeing Dr. Takoudes for several years, mostly for a recurring vertigo problem. He (and…read morehis staff) are among the kindest and most professional medical professionals I've ever dealt with. I'd be happy if he could be my primary physician, but I know he isn't available with his specialty. I'm very grateful I found him when I moved to CT.

Dr takoudis. Is one of the best doctors have ever seen. He is patient, thorough and friendly, He…read moretakes the time to listen and, explain things . When uses a tube to godown nose into throat to see my vocal chords he is very gentle .

Best ENT and plastic surgeon in Connecticut hands down. I've been seeing De Maria Byrne since 2009…read more She has preformed 3 surgeries total and I love he not only as a Doctor, but also as a person. She true cares about her patients and goes above and beyond for her patients.. I can't recommend Dr. Maria Byrne enough. She is a miracle worker and angel. Thank you from the bottom of my heat to Janis and all her staff

Update as of Aug 2023, They seem to have a secretary now…read moreanswering the phones. The hours on the answsering machine to expect someone to answer are not always accurate and apparently that is the patient's problem, but at least there is improvement from before.

Had a great post-Covid re checking my hearing with Dr. Hecht. Second time in office- last visit…read morewas in 2016. Had a new hearing test and met to discuss results. Very efficient and professional. Very happy with discussion and future steps. Highly recommend!

i never leave negative reviews, but my experience with this office was incredibly disappointing and…read moredownright scary. I was referred after an Emergency Room visit and waited three hours for my appointment. During the visit, a positional maneuver significantly worsened my dizziness, yet I left without any treatment plan despite continuing severe symptoms. I was told I was a "top priority" for balance testing. then sent on my way to drive home! After my appointment, I called multiple times over the following week because I had not been contacted to schedule the recommended testing and my symptoms were getting worse. None of my calls were returned...even after I requested to speak with the office manager. More than four weeks passed without the follow-up care I was told I urgently needed. I ultimately had no choice but to find another ENT, start over as a new patient, and repeat testing because there was no continuity of care. Ironically, the only person I've actually heard from since my appointment is the billing department looking to collect payment. My calls requesting medical care and follow-up went unanswered, but the bill arrived without any problem. The biggest issue wasn't just the wait or the appointment itself...it was being left without care, without answers, and without anyone returning my calls while I continued to suffer. I cannot recommend this practice based on my experience.

Came here to address a hearing issue. I was taken care of by Dr Pertel…read more First of all they were easy to setup an appointment. It took a little while for a new patient, however Kim told me she could help with a follow up visit. The doctor explained everything to me so I felt very confident with his diagnosis. He scheduled a MRI for me. After that he will do a follow up. The office is right on main street and close to my home. They have off street parking, the lot was pretty full, but I found a space.

I never leave reviews, but I felt one was warranted for this situation. I was on vacation with my…read morefamily, had a horrible sore throat and a high grade fever for over a week. The Urgent Care and ER I went to before my vacation had no idea what it was and tested for 20 different things. Made a call to this ENT Medical group and was desperate to feel even a little bit better for my vacation. Dr. Alberti agreed to see me within an hour or two after I called. Within the first few seconds I saw him, he got me a proper diagnosis and on the right meds (and told me to stop taking the antibiotics I was initially prescribed because it was actually irritating my throat further). He's great!

Dr Hildrew is the BEST!!! He is so professional and kind and very very knowledgeable!! I found a…read moreGem!!

I brought my 89-year-old mother to her appointment today, and we were turned away because the APRN…read morechanged the appointment in MY CHART!?! The poor receptionist had to break the news to us. We don't blame the receptionists; they don't make the policies here. They also don't make new patient appointments here either, so they can't even reschedule us right now. I was given a slip of paper with a number to call to express my dissatisfaction and request a reschedule, which I did. What I couldn't do was speak with a supervisor. I also could not change preferences for when being notified about changes to appointments by doctors. But we don't use my chart in any regular way. We are not in it daily to see if a doctor changed an appointment. As I explained to the receptionist, my mother had been saying loudly in the background that she wanted to speak with a supervisor. Suddenly, three people in blue scrubs filed out to the desk in front of us, the ones who couldn't do anything. By the way, those receptionists sit in stools that are so low that if the patient were in a wheelchair, they'd never be able to see the person on the other side. Furthermore, if a patient starts having difficulty breathing or something in the waiting room, they'd never see that either. That's not putting patients first. So the blue scrubs kindly reimbursed our parking ticket and explained that the policy regarding notification preferences must be changed in My Chart, and it's not a policy they can change. Now, I can imagine that people might want to change their preferences multiple times a year, depending on what's going on, ER visits, hospitalizations, illnesses, vacations, relocations, and other things. It isn't helping the patient to make this so difficult; it doesn't serve the doctors or the doctor-patient relationship. It's the kind of thing that we'd want to check on and verify every time we show up at an appointment. We can't be expected to go into My Chart and monitor these toggles, wherever they are, whenever we have an appointment. This needs to be changed so that it can be updated and changed at the point of service for the patient's convenience, NOT the doctor's convenience, to go into My Chart and, with one click, derail a patient's entire day if you didn't happen to look into my chart. We want to be notified by phone and mail, not My Chart.

I am loathe to write reviews where I am being very negative. In this instance however I feel it is…read morewarranted and would like the public at large to be aware of the poor quality of service rendered and the complete lack of professionalism. Eaton Chen is of Chinese/Taiwanese extraction and has a very pronounced accent. As I deal with scientists from all over the world this IS NOT an issue for me. What was stunning and is a BIG ISSUE was the complete lack of communication with me the patient, his unpreparedness as a doctor and the rudeness that I witnessed toward his staff. These are all the hallmarks of malpractice! Eaton Chen is part of a large practice, Southern New England Ear, Nose, Throat & Facial Plastic Surgery Group LLP. My comments are specific to Eaton Chen but I feel a practice that condones such poor core competencies from one of its partners should be avoided altogether. My original ENT that I thought was superb retired, and so the need to find another doctor in the area. I did not research the different practices but thought, given the size of the practice, and the years of service (using Malcom Gladwell's measure) I should be ok. The previous ENT worked alone and so I was reluctant to go into a practice with just one individual again. My visits comprised being told there is a problem (no description of what might be the problem) with my ear. During this first visit I went into the history of the issue - a problem that resurfaced a couple of times over a decade. He had his technician run some tests (which seemed well run and professional) and then I went in again. The second visit with the doctor was what underscored his poor attention to detail. Usually the doctors I visit review the file, especially when there are tests they have prescribed, before they walk in to see the patient. In this case, Dr. Chen walks in, looks at the results on his tablet PC, mumbles about the problem with the ear, looks at one ear and then says I will see you in 3 weeks or so. Well, I asked him what the results of the test were - he says you have a problem with the right ear. Now, originally when I went in the problem was with both ears (fluid etc.), so I would have thought looking in both may not be such a bad idea. When I pointed out my history he says - you never mentioned that before. I said I did and then he looks at his notes and sure enough I had mentioned it before. So clearly he wanted me in-and-out with no thought to looking at the results in detail. The meeting lasted all of 5 minutes, at the end of which, he calls for his assistant/ nurse, realizing he is missing a piece of equipment. He is curt and rude to her when she doesn't quite figure out what he wants through his thick accent and then I realize he wants that instrument (not quite tweezers but something of that size) but he is done with me and it has no bearing on his examination of me. I almost asked him to look in both ears to make sure he hadn't missed anything! This is an individual who makes a very large sum of money each time he sees someone and has figured out that the less time he spends the more people he can see. Not caring to review the case history and then claiming I hadn't mentioned it underscores the cavalier attitude he brings to his job.

I don't do reviews very often. But after reading what @aperturef had to say, I just had to come on…read morehere and set the record straight. I have nothing but great admiration for Dr. Chen. Yes, he is very difficult to understand because of his thick accent. And No, he does not go for small talk. So if your looking for a doctor who likes to talk and not do his job, this is not the doctor for you. But if you are looking for a good doctor, who knows what he is doing and is going to get you answers? Dr. Chen is for you. He had taken out my daughters tonsils. And put 2 sets of tubes in both my daughters ears. He had to remove my Dad's vocal cords because my Dad came down with throat cancer from years of smoking. It was Dr. Chen who had caught the cancer that saved my Dad's life. Although he unfortunately was not able to save my Dad's voice. He did give my Dad another 15 years of life, that myself and my family are so grateful for. So give Dr. Chen a try, I believe you will not be sorry.