Trying again with the outpatient day program. We have been very frustrated with the lack of follow…read morethrough on promises of post discharge care and follow up. Our grandson was a patient at HFSC a little over a year ago, discharged with promises of follow up and NOTHING. He has been hospitalized three more times for the same challenges, never again accepted at HFSC and the outpatient day program which has been promised, then slow rolled with delay excuses which made little sense and now after an 8 week wait that was supposed to be 3 we shall see how it will go. His challenges far exceed a clipboard and stickers for treatment but that's all he's gotten so far.

I was referred to this practice for psychological testing and unfortunately had a very frustrating…read moreexperience. My referral was sent several weeks ago, and after being told it was waiting for a doctor's review, I did not receive a decision for another three weeks. When I was finally contacted, I was informed that the referral had been denied because the testing was considered not medically necessary. While I understand that not every referral will be accepted, my biggest concern was communication. It was extremely difficult to get in contact with anyone by phone, and I spent a significant amount of time trying to reach the office for updates. The long wait times and lack of communication added unnecessary stress during an already difficult process. If you are considering this practice, be aware that you may experience delays in receiving updates and may have difficulty reaching staff by phone.

I saw Dr. Polatnick for my chest pain. He was very thorough, hospitable, and listened attentively…read more He told me that I can call anytime if I have any questions. I appreciated his willingness to be helpful. He told me to have an ultrasound. I had the ultrasound at another hospital, and the result was sent to his office. I called the office yesterday and asked about the result of the ultrasound. I was asking to speak with the doctor directly, but I was not able to. A receptionist over the phone stated she talked to the doctor, and the result was "indeterminate." I asked her to explain what that means. She stated, "It means we don't know what the heck is wrong with you." Then I asked what else the doctor found in the result. She stated there is nothing she can say. I was disappointed that she was not willing to help me speak with the doctor directly regarding my test results. I called the hospital today again about some concerns that I had. A receptionist became irritated, and stated "The doctor has nothing to talk to you about that." I asserted the importance of speaking with my doctor. She did not listen. She became more irritated and insisted that the doctor does not need to speak to me. She finally stated she would let the doctor know about my call. However, she was very unhelpful and unwilling to assist me. When I explained to her the importance of this matter, she simply hung up while I was still speaking. I felt mistreated and disrespected by her rude and unprofessional behavior. My hope is the doctor is informed about this inappropriate and unjust behavior of his receptionist(s) and he can take appropriate actions to rectify this. As a patient, I have a right to speak with my doctor.

Dr. P. is my general practitioner and, though he is not located particularly conveniently to where…read moreI work or live, I would go a long way out of my way to have him as my doc. He spends enough time with his patients to gain a holistic understanding of their situation and is pragmatic, smart and just very nice. The office staff and his PA are great, too.

The staff is nice but they are their just to take your money. Literally was charged for my…read morephysical and their reasoning was because they discussed things outside my physical. The discuss the Dr had with me.... Your cholesterol and sugar results came back borderline, my response. Thanks I need to lose some weight. Charged $$$$$. For him to read my results. Never have I been charged to discuss my lab results that are part of a physical. I say stay far away!!!!

I have been a patient here for the past 20 years. I can't say enough great things about both Dr…read more John and his son, Dr. John, Jr. This practice is the best I have ever gone to and I drive over an hour to go there. They are kind and compassionate and truly care about their patients. That is the difference between them and other practices. I have a physician for life who I can call and he will see me without an appointment. Plus, Dr. John is a leading practitioner in his field, highly educated, and has a particular skill of identifying what is wrong and the best way to treat it. Their dedicated shows every single time I go there. I read another review where someone was complaining about having to pay for more than a physical. Every doctor charges for their services as they too run a business Dr. John's fees are not only reasonable, but they submit the insurance claims for you! Just the most polite staff and they all are bilingual too! If you are looking for a top notch doctor that cares about you and you can trust your health to, I can't think of any other place to go. What a contrast to so many other practices where you feel like a cattle being rushed in and out for a quick buck and are just a number. I myself don't shop for a doctor like I would shop for a commodity. I chose a doctor because they are the best in the field. Clearly, Dr. John and Southington Family Medical fit that expectation - well above and beyond it. Make them your family practitioner for life. Your will be so glad you did it. They are simply the best!

I interviewed several doctors and when I met Dr Dukas I just knew he was the one to perform my hip…read morereplacement. He has exceptional knowledge & credentials, as well as a wonderful bedside manner. He will take the time to answer any and all questions. Both his office staff and surgery center team work efficiently to make sure the patient is informed and comfortable. They are kind and considerate throughout the whole process. My surgery went very well and the care I received at the surgery center was amazing. I went home the same day and was literally walking without any device just 4 days later. Of course there was the normal healing needed over a few weeks, but overall, even I was shocked how quickly I was up and about. They are so good about checking in, providing step by step instructions, both before and after, so I never felt lost or confused. I am finally walking without pain for the first time in a very long time. From start to finish, I was extremely satisfied. Highly recommend.