1. Alex G Dukas, MD

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Glastonbury, CT

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The Hand Center - untitled

The Hand Center

3.0(19 reviews)
1.7 mi

As a new patient, I had scheduled an appointment with Dr. Mastella to discuss the surgical…read moretreatment of a trigger finger. When I attempted to pre-register online the system told me that the birthdate I entered did not match what they had in their system and would not let me proceed. I called the office and told them about the issue, verifying my birthdate for them. The next day they called and said they had fixed the problem and to try again. I did, but the problem remained. So, the day of my appointment I arrived 25 minutes early to fill in the paperwork. I then proceeded to wait for my 10:30 appointment. At about 11:00 I was taken into an exam room and told the doctor was finishing up with his last patient and would be in shortly. And so I waited some more. After waiting for more than a full hour, I decided that we could no longer wait. I informed the staff we were leaving and asked them for my copay to be returned. At that point, I was told (again) that the doctor was finishing up and could see me soon. No thank you! I understand that "emergencies" can come up during the day's appointments, but I have decided that my time is as important as any doctor's time, and I will not wait for longer than an hour to see anyone. So doctors, fix your scheduling systems, and do what it takes to show your patients that you value them and their time. As an addendum, I was waiting with my husband, who runs his own engineering firm, and if he were to show up over an hour late for his appointments with clients, that would be a complete lack of professionalism. They may have great doctors at The Hand Center, but they are not the only game in town. I now have an appointment with another highly regarded orthopedic practice.

Only complaint is with getting release to work form on time. Workers Comp. Will not release you to…read morework with out the note. 3 surgeries and 3 nightmares try to get a release form. This office needs a better system to get these out ASAP with out the patient having to call 3 or 4 times to say "you still have not sent this to me." Hate to say this, but I will not longer us this company for any future needs. They know about this issue and still do not address it. Bad business practice.

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The Hand Center - Front of building

Front of building

The Hand Center - Waiting room

Waiting room

The Hand Center - Room

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Room

Alex G Dukas, MD - orthopedists - Updated October 2026

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