Not the first time, but for sure will be my last time in at this Autozone location. Both management…read moreand the employees make you wait as if they don't want to help. You can be standing there next in line and they will start another task having you wait. They will walk around you without a care in the world. Poor customer service. Poor customer service.

Talk about bad customer service I called them five times only to have them instantly put me on hold…read moreI ended up going to arch auto and got my new battery right quick not even

Great friendly business. Answered all my questions and for the ones he did not know an answer he…read moresuggested ideas. Good friendly people

From the owner: Serving Corona Since 1997read more

I need to write this review because I also remember when that place was a horror show. Waiting…read moreforever to check out, drag ass help, online products not available at the store etc. BUT I had a remarkable experience there last week. My car wouldn't start in front of my house even though the radio and headlights would come on. AAA gave me a jump and while I let it run for a half hour I looked online for a new Diehard battery. I'd had this one for years and it was dying hard. No more Sears Auto, Advance Auto has Diehard batteries now so I called the Northern Blvd store at 78th st and spoke with the guy. He said he had my battery. When I came to get it I shut my engine off in the parking lot, tried to restart it just in case, and of course it would not restart. So I was in the right place. I went in and met the guy I spoke with at the counter. Dude was pleasant and had me measure my battery with a tape measure so I got the right one. I installed it in the parking lot and... still won't start. I go back in and ask for a voltmeter to make sure it's charged. He was working with another customer and told me he'd come out as soon as he was done. At the same time one of his regular customers, a guy named John in blue work coveralls, came in and was talking to him about how he almost got screwed at Home Depot on a battery powered multi function drill. As he's listening to me tell the counter guy how I just reinstalled a new battery and the engine won't turn over he goes "It might be the starter". Yeah might be. Could be the alternator too. Now I'm seeing more bucks flying out my pocket. Then he goes "Let me come out and take a look". ?? wow. He comes out and we're looking for where the starter is. Of course it's somewhere under the engine that you can't see from up top. Then the counter guy comes out with the volt meter, checks the battery and it's fully charged. He goes "Let me see if one of these shade tree mechanic guys in the lot has a jack". He comes back with one, we lift the car up and put a brace underneath just in case. John crawls underneath and tells me to crank it while he's banging on the starter. No dice. He goes "Disconnect the battery and look for corrosion on the connectors". Well, the lights come on and I looked when I installed it, but ok why not. They go back into the store to do whatever their business was and I look again. Around the negative battery cable connector I see some flat shiny white stuff. I thought it was an insulation ring and the bolt that goes through the cable into the battery was the conductor. I get out my flathead screwdriver and start scraping at it and sure as s *** it starts cracking off! Damn. Then they both come back out. John takes a look and he goes "See, I told you!". Counter guy goes "Let me get some spray that'll dissolve that for you". John goes to his truck in the lot and gets some contact cleaner while we're waiting, sprays the connectors, tells me to wait five minutes clean it off and reconnect it. He goes back inside. By that time they come back out with the cleaner, now not needed, but the counter guy tells me he also checked my old battery and it was definitely due to be replaced. I know, it was at least 10 years old. So I reconnect the battery, turn the ignition and the s*** starts right up, Strong! As I'm thanking them I ask John if he has a shop somewhere nearby. It's always nice to know a good honest mechanic. Then he tells me he isn't an auto mechanic! Turns out he works on forklifts!!, but says "Engines all work the same way" and "You don't know how many times I go all the way out to the middle of the Island and all it is is corrosion on the connectors.." Holy crap. And "You know if you'dve got towed to a mechanic they'dve ripped you for a new starter and something else because that's what they do". You got that right! I toss them a few bucks and I go happily on my way. Amazing experience. Much respect. Thanks guys..

Did an online order the day before in the evening and went in the next day to pick up my item since…read moreI got the email at like 7:30am saying my order was ready. So I got there little past noon and stood at the clearly marked ONLINE ORDER PICKUP register which is to the side. The female cashier who was helping other people did notice me but didn't bother asking if I needed anything. Also there were 2 other employees just walking around while I stood there. I finally asked the cashier since I have an online order pick up is anyone going to help me or am I in the right line. She just replied one line for everything. Ok whatever no point of having a ONLINE ORDER PIKCUP location if you don't plan on using it. Once I got to the register I gave her my name and she asked me what I ordered. After I told her what I ordered she just walked over to the shelf took the item and there you go. I'm definitely not coming back here unless I have no other choice. Based on other reviews poor customer service is a common practice here.

GREAT PRICES; Friendly Service. I order parts for my job…read morehere frequently.

For almost a week now, my mechanic has called multiple times in regards to ordering a part for my…read morevehicle. Whomever the dispatcher was, sent the wrong part out twice. On Thursday we heard that Steinway was out of stock and that the part would come in from maspeth. The part never came. A phone call by the mechanic was placed in front of me on Friday and we were told the same thing, that it was coming from maspeth. I called for myself to explain the issue and was told there would be an email being sent out and that I would get a phone call the following morning. Instead I had to call, and I spoke to someone. Only for them to tell me they don't have the part and would have to order it from North Carolina. Thanks guys. Not.

The employees called me ugly and a b*tch and insulted literally every elderly person in the…read moreneighborhood for not staying up with the times... but let me start from the beginning. I was sold the wrong car battery. That was discovered at the mechanics with the old battery already removed, they asked me to carry the heavy battery back to the store though they eventually relented in picking it up but I still had to walk back to buy the CORRECT battery, which was $100 more expensive and a different price than they had quoted me on another day. What should have been a speedy transaction caused me to miss my appointment. I became upset with them. This was partially fueled by my having heard from multiple parties that they were unscrupulous and uncouth. Still, I like to see the truth for myself. When I went back to get a refund, they returned less than the amount of the purchase (discovered later) because the worst of them, a surly, unkempt vagabond-looking sort, and ironically, the one who called me ugly, threw the receipt at me. Of course, it didn't reach me; it was a piece of paper. In my many years of purchasing products at stores, I've never encountered a more unprofessional set of employees. I believe it's a franchise, and I guess they feel entitled to treat me, anyone and everyone that contradicts them, like the sc*m that they are. They bullied the elderly lady in the house next door, a woman who lived in that house for her entire 80 years; they may have antagonized her to her death. They would not stop parking in her driveway. When she passed away and the house was sold, they continued the same savage behavior with the new owners. When calling corporate, we first called other Napa's... one Napa employee referred to them as NASTY. A former employee recommended against buying from them. Long Island City mechanics do not shop at their store. Their store is dark and dirty. They took forever processing the incorrect return, and they insisted on verbally abusing me the entire time - in a personal and debased way. It was so over the top, I stopped being mad myself just to observe with amazement several grown men verbally abusing me for a solid five minutes, with such low intelligence, such lack of self-control, such lack of neural development that it was indeed a scientific curiosity. Needless to say, I do not recommend shopping there.

a very good auto parts store in steinway that always has parts and whatnot for my 2020 honda accord…read morein stock at a fair price compared to the dealer cost. i notice that when i went to pick up front and rear brakes pads , tune up parts and a few things , the gal behind the counter showed me the different part options and prices and no pressure from her to get the more expensive parts but i did any way in the end . over a good chain auto part store for domestic and international car parts and accessories including those strong smelling air freshners and ugly looking car mats. 4.stars on my yelp meter.

I would do zero stars if I could this place is ridiculous. They open at seven thirty I go in to buy…read moresomething and they say we don't clock in until eight can't help you. Well, there's a guy in the back. He clocks in at 8:30 can't help you what in the hell is going on here. I hope corporate reads this. These people need to be fired.

Came in for windshield wipers and they did an install - The service was fast, friendly and…read moreinformative.

Fast service, good warranty, part arrived when he said. Highly recommend this company.read more

I needed a starter and the shop I normally go to was closed. I had driven by here many times but I…read morethought that they only supplied auto shops and not the general public. I decided to stop and see if they would help me. I walked in to a very small cluttered office. I was about to leave when Sergio who I later found out was one of the owners asked me what I needed. I explained my problem and Sergio said he could make the repair. In less than 10 minutes he had my car jacked up on the side of his building and the work was under way. In an hour the work was done and I was on my way. Fast personal service by the owner, I was impressed. I found out that Sergio has been rebuilding starters, alternators and electric motors for over 40 years. If you ever need electric work on your car this is the place.

Today I went in to return a damaged ArmorAll product, was scared that I just wasted 50 bucks. They…read moreprovided me a new one. Wish I got the guys name, he was the only guy on cashier at around 5pm. I bought the item yesterday among other things and the line is fast, ive only went there twice but it already seems much better than the autozone on northern.

Workers Need more professionalism and knowledge about what they're doing. All they care about is…read moregoing on break especially when there is a long line of people waiting.

brought my car here for a recall check and tire rotation. prompt service, comfy waiting area, free…read morewifi, snacks and coffee, and they washed my car before returning it to me. would recommend!

Walked in to browse the vehicle selection only to find myself in the midst of an argument between a…read moremiddle aged woman and the manager of the dealership (I asked who he was). Not sure what the argument was about but the manager's behavior toward the woman and the things he said to her were completely out of line. It's obvious he has no respect for women so I could never, with a clear conscience, support this business. I turned around and walked out. There are plenty of dealerships that would appreciate a hard working woman's dollar.

My dad knows "Mama". She's a nice woman. Gave me a decent price to fix my flat tire and used tires.read more

Great tire shop! I came with a problem, where my tires were rubbing in the front. Junior, the son…read moreof 'Mama' gave me GREAT advice. He even offered to look under my car to see what the real issue is. I ended up buying 4 new tires for a great deal. Thanks!