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    Astoria Senior Retirement

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    5 months ago

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    The Village At Vienna Square

    The Village At Vienna Square

    1.0(2 reviews)
    0.1 mi

    My mother was there and I would not recommend this place. It takes forever for someone to answer a…read morecall bell, there was molded food In a container in her refrigerator when I went to throw it out I was told I can't because it belonged to the previous patient and they may come back for it! When I signed my mother out and the doctor said it was ok they called DCF on me!!! DCF checked on my mom and couldn't understand why they were called! Go figure!

    There's something to be said about Administration/Management that walks the halls and can't even…read moresay "hello" to people as they pass you. It just looks like everyone is, oh soooo busy or royally pissed off all the time. Mother was admitted for Therapy and that I must say was the only positive thing about her stay. Allyson and her team did a great job getting her back to her previous level of functioning. Nursing is something else. LPN's focus is passing meds and don't ask a question of the Unit Manager because the response is, "go ask your nurse." This is very difficult when they have 25+ patients to take care of. All any family member wants is reassurance that their loved one is doing well but most of all, if a change of condition does happen, what are you doing? How are you doing it? Also, we were told the doctor had seen my mother twice...why doesn't she remember a visit? I believe in giving all qualified personnel an opportunity to do the job, but it would be appropriate that the nursing staff that is taking care of your loved one speak/understand English so a conversation could take place. Dietary dept. needs to really improve. Supper can come anywhere between 5-7+pm. The meals are cold and cold beverages are warm which means sitting in warmers for ever. It was very interesting to see what the Assisted Living meals look like (very appealing/good/hot) in comparison to SNF meals. Unbelievable difference in quality. Aides delivered the wrong tray to my mother more than not. When this was pointed out to staff, we were told everyone gets the same meals. That's scary as residents do have food allergies, texture issues, etc. and delivering the wrong tray can create huge issues. Why do we fill out meal request the day prior? I do want to express gratitude to Becky and Andrea. What wonderful, caring women. They were the ray of sun shine that was needed.

    Astoria Senior Retirement - assistedliving - Updated May 2026

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