1. Helping Hand Nursing Services

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Lakeland, FL

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Helping Hand Nursing Services

4.0 (1 review)
Open • Open 24 hours

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Highlands Lake Center - October 2010

Highlands Lake Center

2.3(8 reviews)
1.7 mi

HLC has an excellent OT/PT staff (Gena, Sharon, Kim, Carrie) who are knowledgeable, caring and…read moretarget the "needs" areas of their rehab clients. They have some dedicated, talented CNAs (Sierra, Walter among them). Doug, the patient advocate, and Stella, the Director of Nursing are kind and helpful. The place is relatively clean and works hard to keep it's #1 rehab status in the Lakeland area. Most of the staff seem happy and good at their jobs, providing a welcoming atmosphere. The food is good in general though they are not consistent in providing what the patient ordered, nothing including the coffee comes out hot and fresh fruit other than bananas is not existent. Rooms are cleaned (swept, mopped) daily- (tho you rarely see anyone sanitizing bathrooms, light switches, doorknobs). They have some nice social programs for the interested, an onsite hair salon, a great "fix it" staff on-site, a small day room, beautiful grounds. Weaknesses seen by customers and guests include lack of security (no sign-in expectation), sedentary employees hanging out at the nurses station, weaker weekend staff/care, no consistent scheduling of therapies and occasional long waits after pressing the call button. All in all, I highly recommend this rehab/acute care facility who may be instrumental on your road to recovery!

if I could rate this facility-100 I certainly would and scream it from the highest roof I. Polk…read moreCounty. The weekend just 3 days before Christmas, although she wasn't able to get out of bed or wheelchair without help, hence the reason for her being admitted, she was talking and laughing, I have phone recording, the next evening we found her hanging half off the bed and unable to respond to us. she was torn up having bandages on both arms. We NEVER received a call regarding an accident, it most certainly required emergency medical attention, a CNA came into the room after waiting for response and my daughter having to track one down, she could not understand or speak English. A nurse came into, she too couldn't understand or speak English. Obviously the reason for not sending her to ER. When we contacted the Executive Director, he promised we could get written documentation, have in writing. Never got anything. They did nothing to medically help her or provide information. I will post about the death of my mother before Christmas 2025 until this Northeast coast owned facility is shut down. There are so few Spanish residents in this facility and it is horrifying knowing the care of our loved ones is for monetary benefit. DO NOT ADMIT YOUR LOVED ONE TO THE CARE OF THIS FACILITY! I held charge over a facility 10 years ago and the lack in this place is beyond horrific. See Google reviews with day before photo and respectful ti my mother, the way we found her 24 hours later. We still have yet to receive any documentation. Shut this place down!!

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Highlands Lake Center - October 2010

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October 2010

Freedom Pointe Skilled Nursing

Freedom Pointe Skilled Nursing

5.0(2 reviews)
64.7 mi

This review is for the memory impairment unit. My family is absolutely thrilled with the care and…read morecomfort they are proving my mother. My mother has dementia and is severely impaired but both my parents strongly resisted needed care. Things peaked to a crisis and we had to have our mother admitted to the hospital until we could find her safe care. Freedom Point was the first place we toured and we were stunned at how beautiful, the facility and how engaged the residents appeared. They were able to admit our mother in just a few days and from the minute she walked through the door, she hasn't stopped smiling. The worked with us on every step and were patient and caring. This place is awesome!!!

Excellent care. Everyone is respectful and treats you well. They follow through with everything…read moreordered by the doctor. Even with Covid restrictions they find a way to entertain you. Including going room to room offering daily puzzles, snacks and if needed to be escorted into the Vogue room for music. Pt was excellent. A guest can buy lunch or dinner and have dinner with you. It should be ordered the day before. The patient has a menu to choose from weekly. The kitchen has orders to dietary requirements. The doctor comes in once a week but is on call. There is a physician assistant that also makes the rounds. Excellent. When there is a shift change the nurse on duty comes into your room and introduced themselves to you. They all seem like o care.

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Freedom Pointe Skilled Nursing
Freedom Pointe Skilled Nursing
Freedom Pointe Skilled Nursing

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The Gardens - DePugh Nursing Home

The Gardens - DePugh Nursing Home

3.0(2 reviews)
53.2 mi

Stay away from this place, my husband was in here and my family went to visit while I was working,…read morethey went into the room & my husband had a blank stare in his face, he told them he did not want to be there and slowly told my family what they had done to him. Between 2 of their CNA (or whatever they are called) took it upon themselves to pull his arms and yell in his face, they were so close that my husband said he was spit on while they were yelling. I immediately took him out and did not let him stay another day, I complained and they told me they were looking into it and never called to give me any updates. If you don't believe me then walk in unannounced and then ask your loved ones what they really think of this place. Take care of your family at home, don't leave them with someone who doesn't know or care about them. Horrible, horrible place.

I have visited many nursing homes in Central Florida as a caretaker for my Mother, who at one time…read moreor another was in 3. This facility his head and shoulders above any that I visited. The care and concern that all staff members have for the residents is in comparable. This is a small facility, 40 beds, but the staff was very adequate. The building was spotless and odorless. Each resident had their own TV, the rooms were large, beds modern and comfortable. Large closet, two dressers, plenty of wall space to hang pictures. Excellent social director, and therapy staff, who knew and were concerned about all the residents. I was lucky to get my Mother in this facility.

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The Gardens - DePugh Nursing Home
The Gardens - DePugh Nursing Home
The Gardens - DePugh Nursing Home

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Onyx Home Care

Onyx Home Care

5.0(2 reviews)
95.0 mi

I have been employed with onyx for 8 years, I love everything about this company and my job. I am a…read moreCNA. I started out as a home health aide, Colleen the owner has ALWAYS been encouraging to her employees to better themselves, so much so that she convinced me I could become a CNA, so I took the necessary classes and tested with the state, and became a CNA, to which Colleen said, " now it's time for you to become an RN! " . She always, always has her employees safety and well being in mind. I found my calling and I am lucky/ blessed enough to find a company to work for that I love. I strongly encourage anyone looking for a GOOD job, to come to Onyx. We have MANY employees who are amazing to work with. We are a true "family" in every sense of the word.

My Mom resides in the Daytona Beach area, and I live in Massachusetts. It's been extremely…read moredifficult coordinating her care from long distance. We had an agency for a couple of years that was absolutely horrid! I knew they were awful, but kept hoping they'd improve. Finally we had enough and I happened upon Onyx. I can not express how thankful I am! This agency is all I had hoped for and more. The owner is a wonderful lady with excellent credentials. Unlike the last agency we had, she puts her caregivers through up to date training, and they are all so reliable and professional. When I call I'm treated with respect, so unlike the last agency. They were always unpleasant and hurried. They are nurses at Onyx, and their experience in the field certainly shows Her aide has been outstanding, and works extremely hard to help my mom. The last agency all the aides wanted was to be taken to a restaurant or watch television. I have been desperately hoping for a little help with my mom, and Onyx has provided more than a little, they are life savers!!!

Helping Hand Nursing Services - homehealthcare - Updated October 2026

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