I do not recommend this place because a friend of mine was in this place and they were forced to…read morewait a long time for someone to help them get cleaned up. She had to sit in her urine for a long time. They don't care about their patients, I give this Charlotte rehabilitation center and F it's to be closed down permanently never to be open again.

I would give this facility a five star rating. First of all the staff is so helpful in caring…read more Also, they are highly trained for the most part and well staffed. There doesn't seem to be an overworked group. My husband spent 2+ weeks in the facility and I would strongly recommend it for Bounce back program of the year.

Cannot say enough good things about this facility…read more I contacted Pam at Grand Care Assisted Living when I was searching for a location for an elderly relative to live. He had been in a skilled nursing facility previously, but was receiving sub-par care there. Pam was quite helpful; although this location is listed as "assisted living" rather than "skilled nursing," Pam questioned whether this relative really needed skilled nursing. After speaking with her for a bit, I realized she was right. This relative simply needed a change of scenery, a smaller facility in which to live, and one that would keep an eye on him. We made arrangements (along with my brother) to have Pam evaluate our gentleman relative at his then-current location and scheduled a visit to Grand Care while I was in town. Immediately impressed with the actual location: easy to access, one-story, small, pastel-painted and beautifully decorated rooms, multiple amenities and staff that has worked here for years. Cost quoted was quite reasonable. We made arrangements for our elderly relative to move here as soon as it could be arranged. The improvement in this relative's demeanor, health and outlook on life skyrocketed. Where he had been withdrawn, irritable, refusing to eat and in pain (he had multiple falls in the skilled nursing facility), within weeks we saw an extremely positive change. He's eating, socializing, exercising, moving more freely, no longer in pain and has developed multiple friendships here (both among the staff and other residents). Absolutely heartwarming for us to see such a marked improvement. This is a small facility. It is more of a home-like setting rather than an institution. Staff is wonderful. Pam remains a great communicator and motivator. Her handling of the residents in the aftermath of Hurricane Ian was stellar. I've interviewed and seen my share of home healthcare and assisted living facilities. Some are downright despicable, presenting either sanitized living space and/or caregivers that demonstrate little compassion. Grand Care Assisted Living is, in my opinion, top notch and probably one of the best locations for assisted living in the area. Highly recommended, as the the care that my elderly relative is receiving is nothing short of remarkable, and the transformation in his outlook, health and attitude has been extraordinary.

My grandfather came to this place and it was HORRIBLE!!! My grandfather had dementia and was to the…read morepoint of hospice. His last week was very bad because of this place. He was in pain the entire time and was restless. There was no sense of urgency on giving him his meds. They gave him morphine two hours late. They also lied about showering him, but when my mother wiped a washcloth on him, it came off brown. The staff members were horrible. I won't say they all were, but a good chunk of them. Please, don't come here.

The most horrible experience ever at a rehabilitation nursing center. The staff retaliated when…read morecompletes about care represented. I am definitely going to file a formal complaint with the ombudsman of the state of Florida. Do your research before you allow your family member to suffer consequences due to their lack of care and inappropriate behavior.

South Port Square / Harbor Health promises a "seamless transition" to the next level of care. Their…read moremarketing claims "when there is a change in health, the resident can directly enter a care level that matches their needs". Don't believe this. My mom was in Assisted Living at Harbor Health when she suffered a UTI that caused dementia to take over her mind. It was clear she needed the supervision and locked doors that came in the Memory Care unit, but there were no apartments available. If you think South Port Square has a plan to deal with this situation, you'd be wrong. My mom was forced to stay in her Assisted Living apartment. She was required to pay a home health agency (owned by South Port Square) for 1-on-1 supervision at $33 per hour. Their instructions were to keep her in her room for her "health and safety". Administrators at Harbor Health then increased the amount she paid monthly for her apartment by $900 because her dementia was such that she needed more help and made their jobs more difficult! Mom's move to Memory Care didn't happen within days or even weeks.....she remained in Assisted Living for 28 days! The cost to her for the 1-on-1 supervision they required exceeded $10,000. During the month she waited for an apartment she was isolated, confused and depressed. Her hallucinations and delusions were at their worst, and she threatened to kill herself....that's how sick her mind had become. The help and counseling she desperately needed in the dementia unit was just down the hall from her Assisted Living apartment but was not available to her. Mom was so bad by the time she was able to move into Memory Card that she was admitted to Hospice and passed after 4 short weeks.

I am here to get rehab therapy for my broken left hip. It's a hairline fracture in the femoral…read moreball. This is not the rehab center that I originally chose! However, I am extremely happy that I am here! The whole staff looks like they are extremely competent and caring. The facility is very nice, clean, and well equipped with all the equipment that they need! They have many activities that all are allowed to participate in. I would definitely recommend this facility if you need in-house rehab!!

The worst... STAY AWAY from this horrific place. They still don't have enough help and t…read moreHalf of their staff is leaving...

they suck and cant keep any workers , residents die at least once a week, theyre dementia gets…read moreHORRIBLE here , also they're dirty! need all new supervisors and directors . Jessie is the only nice and good one there I like her she just gets overwhelmed sometimes . but Renata is literally useless idk why she's the top dog she could care less about the residents.

I recently was asked to go to an ER after an ultrasound discovered a blood clot in my leg. I went…read moreto the closest hospital which happened to be Bayfront Punta Gorda. I knew of the less than stellar reputation of this hospital, but selected it because of its proximity to the radiology center. I was pleasantly surprised. Although slow, my treatment in the ER was excellent and I was admitted to the hospital. There I was very pleased with the care that I received. In particular I want to mention nurse, Elena. She, although new, was so very conscientious. In addition, Pauline provided excellent attention. Other staff I want to commend were Erin and Juvie who were always upbeat and helpful. Housekeeping Ivonne was so careful to keep the room clean. John and Robin who delivered food were always helpful. John did his best to help me to track down a charger for my phone and I truly appreciated that. Alina, a nursing assistant, is a jack of all trades. If something needed to be done, she was quick to do it and always with a cheerful demeanor. Abdoul was another happy employee. He was quick to joke with me. The phlebotomists were so kind to be as pain free as possible as they drew blood. I regret that I did not record all the names. Travis Nagle, PA was the first contact I had with a physician. He was so helpful and took the time to talk with my son, a physician, and explain my issues. Dr. Lobo also was so kind and took the time to talk with my son on the telephone to help me to understand my difficulties. I regret that I did not jot down the name of the hospitalist, but she was so very kind and quick to answer my many questions. People complain about hospital food, but I thought it was good at Bayfront with huge portions. I asked that my portions be cut in half. The biggest complaint I had was that the toilet seats are way too low for older people. I can't imagine why they have them so low. Also, the soap dispenser is mounted right over some type of equipment in room 2208 which makes it difficult to use. I was without hand sanitizer in my room for two days. It had still not been filled when I left. That should not be. I do not know why this hospital gets such a bad D rating. I certainly did not find that it merited that rating. The staff works very hard. Of course, as in any organization, some are better than others. I left out some names purposefully but unfortunately, I suspect I forgot names of some who were so dedicated. Should I need, God forbid, to be admitted to a hospital again, I will choose Bayfront Punta Gorda. The staff are outstanding from the minute you walk into the ER waiting room until you are discharged from the hospital. Everyone wants to make you feel like you are welcome and that they are going to take care of you. Way to go, Bayfront!!!

billed my injury as workman's comp, but I did it at home. After speaking to them SEVERAL times,…read morethey sent me to collections. They refused to listen to me. Attempting to get $8000. After my insurance company stepped in and paid the bill in full, Shorepoint turned around and started the same thing over, refusing to listen to me or my insurance company, sending me to collections again, destroying my 800 credit score . A year later, we are still fighting, and they refuse to listen

I don't usually write reviews, but I honestly felt like I had to for this one. From the moment I…read morecalled, I felt like I was talking to someone who actually cared -- not just about the job, but about me and my family. They were kind, patient, and super helpful every step of the way. You can tell they love what they do and take pride in doing it right. It wasn't just a service -- it felt personal. If you're on the fence or just overwhelmed trying to figure things out, I highly recommend giving them a call. I'm so glad I did.

I needed to have a home health care nurse for my mother. I heard about this company so i called…read moreand got an appointment. As soon as they came and explain what my mother needed, i immediately hired them. My mother and the family are happy with Port Charlotte home health.

I want to acknowledge that we've had numerous positive experiences at The Meridian, particularly…read morewith the memory care unit, where my mother constantly expresses her love for the care and environment. It is crucial to ensure the safety and well-being of all residents and staff, and sometimes that requires difficult decisions regarding individuals who may pose a risk to others. With over 32 years in the healthcare field, and leading large Emergency Rooms, I understand the complexities involved in caring for individuals with challenging behaviors. There are compliance regulations mandated by AHCA (Agency for Healthcare Administration), Florida's regulatory body for assuring the safety of patients and residents in all facilities who care for patients/residents. I encourage anyone reading this gentleman's post to not let negative experiences by one individual overshadow the positive aspects of The Meridian. If a resident harms another resident or healthcare team member, they must take action and assure this resident receives age specific care they need in facility capable of handling the aggressive/impulsive behaviors. I'm thankful the Meridian team took action in this case to keep my mother and the other residents safe. While they strive to create a nurturing environment for all families, they are always looking for ways to keep the memory care residents engaged and safe; go see for yourself, you won't be disappointed.

Grossly understaffed . You pay a premium for a beautiful facility , however the staffing is at…read more"state minimum " they say ... but more than one member of staff stated they need a full time nurse and more staff. Administration disagrees and our family had an incident (s) as a result . The police called us to tell us of their concerns regarding neglect of my dad . I can't warn you more strongly . STAY CLEAR. If you have a parent that needs memory care, there are better facilities that do staff better and do care .