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    Assured Shutters

    4.6 (25 reviews)
    Closed • 8:30 am - 2:30 pm

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    Response time

    40 minutes

    Response rate

    100%

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    Do NOT use this company. We purchased 2 shutters; one for the dining room and one for the living room. After a while, the left panel on the shutters in the living room would not close all the way. We called Assured and they sent out a guy named Tom to inspect it. He said the frame of the shutter was not initially installed properly. He removed the entire shutter and re-installed everything. When he was done I asked how much we owed him and he said we owed nothing because 1) it was installed improperly in the first place and 2) we had a lifetime warranty. Less than a year later, the left panel starts to not close all the way again. I called Assured and sent pictures of both where the panel was hitting the frame and also where the panel was separating at the bottom right corner. Without even sending someone to our house to inspect the panel, we were told it was water damage. There is absolutely no way it could be water damage. The window is nowhere near any source of water and as far as I know, we have not had any fog, rain, snow, sleet, or hail inside our living room. It does not share a wall with a bathroom, nor is it near plants or a waterfall. I wish I had the kind of vision Assured seems to have to be able to inspect and diagnose a problem from 50 miles away. We were also told we do NOT have a lifetime warranty. If we wanted the panel inspected it would cost $100 for every time they came to our house, and would have to pay for all repairs. Needless to say, we are going to use another company to fix the living room shutter and also install shutters in 3 remaining windows. Assured needs to have a staff meeting so everyone there is on the same page regarding warranties, etc. Apparently, once they have your money, they don't care. Not installed properly? Too bad. Not working properly? Too bad. Blame it on mysterious water damage and start ringing up charges and prices. I will certainly let everyone I know to steer clear of this company and spread the word. Horrible company with uninterested employees who simply don't care.

    Sandra M.

    Assured shutters exceeded my expectations! I'm very happy with my choice. I took bids from several other companies and assured shutters had a very competitive price. Richard came out immediately and took measurements and within about 8 weeks installation was done! Very professional. I will definitely recommend assured shutters to family and friends.

    My new shutters
    Linda B.

    OMG just got my shutters installed today & they are beautiful. I highly recommend Assured Shutters ask for Dan to come & give estimate.

    Out to patio.

    Assured Shutters has transformed our windows from tract-house cutouts to completely framed and shaded windows. We paid less than half of what Home Depot Charges for a more attractive product. And yes, it's made local in Riverside, it's real-wood and it's beautiful. The team at Assured Shutters in professional, the purchase and install process went smoothly and we couldn't recommend them more.

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    1 month ago

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    2 years ago

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    Richard M.

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    3 years ago

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    3 years ago

    Great quality. Shutters look great. Installers were on time. Clean work. Great value.

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    3 years ago

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    5 years ago

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    5 years ago

    We super love our shutters! The service and quality is superb!thank Richard ,Dan and susie and to their installers we are very grateful!!

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    6 years ago

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    Review Highlights - Assured Shutters

    “Dan and his team were prompt, on time, would answer any questions I had and the price and quality are unbeatable.”

    Mentioned in 11 reviews

    Read more highlights

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    Excellent Blinds and Shutters - Shutter

    Excellent Blinds and Shutters

    (375 reviews)

    I didn't end up purchasing from Excellent Blinds and Shutters, but they absolutely earned this…read more5star review. I reached out looking for a specific 4 panel sliding system & they responded almost immediately. Instead of trying to sell me something that wasn't right for my home, they were completely upfront that their current products probably wouldn't meet the style I was looking for. That kind of honesty is rare. No pressure, no sales pitch, no wasting my time. Just fast, professional communication and straight answers. Sometimes you learn more about a company by how they handle the sale they can't make than the one they can. Excellent customer service and integrity. I wouldn't hesitate to recommend giving them an opportunity.

    Great customer service and everyone I spoke with was very nice and professional…read more However, I am extremely unhappy with the actual installation and final product. First, the installation team left without addressing the cracks/damage to my windowsill. They obviously saw the damage but did not mention it or let me know that someone would be scheduled to come back and fix it. I had to call the company myself and send pictures before they sent someone out. When they came back, all they did was sand down the damaged area and fill it in. I am also very disappointed with the fit of the shutters. I was told afterward that the shutters are not custom-sized and that the gap around them is "industry standard" because of the sizing of new-build windows. The gap is large enough that you can actually see the screws, which makes the shutters look like they were not properly sized for the window. What makes this even more disappointing is that their website advertises "custom shutters" and describes their shutters as having a "perfect fit." Someone came to my home to measure my windows before I purchased them, so I was under the impression that the shutters would be custom measured and ordered specifically for my windows. I was also told that I would have to wait weeks for the shutters because they needed to be ordered in the correct size. The final result does not look or feel like a custom, perfect-fit installation. When someone finally came out to address the damaged windowsill, I was also told that if I wanted to cover the large gap, I should purchase a weather stripping product from Amazon and install it myself. I was very surprised that after spending $1,500 on two windows, I was being directed to purchase something myself to make the shutters look properly finished. Had I known beforehand that there would be a noticeable gap, visible screws, and that I would essentially need to add my own weather stripping to make the installation look finished, I would have purchased from a different company. I spent approximately $1,500 on shutters for just two windows, so I expected a much better fit and finish. I understand that some clearance may be necessary for installation, but the large gap and visible screws are not what I expected from a company advertising custom shutters and a perfect fit. Overall, while the customer service was pleasant, I am extremely disappointed with the final product and the way the installation issues were handled. I wish the expectations regarding sizing, gaps, and installation had been made clear before I made the purchase.

    Assured Shutters - shutters - Updated October 2026

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