We needed to move our stuff out of the nearby storage location and deliver it to PODS in SeaTac…read more Since I wanted an early start to the day, and they didn't open until 9, we rented the truck the night before and were allowed to leave it in the lot. Early the next morning we began attempting to load, but the lock on the roll-up door was very hard to open. I recommend opening the lock when you first rent the truck in case there are issues. The rest of the day went exactly as planned. Everyone was most helpful from making the appointment to checking out the truck and getting it checked back in. All was done with safe distancing.

I had a great experience with this office, Paul was amazing and funny! I rented the cargo van for…read morethe day. Paul was informative about what to expect, was covid compliant and when the van wouldn't start (the key wouldn't turn) I was able to call him up and he troubleshot the problem over the phone and we were on our way again. That saved the day because we were all the way in bonney lake. Definitely will rent from here again!

My brand new (to me) Toyota Avalon died on the freeway and Tacoma Towing was the first hit when I…read morestarted searching. I'm glad I gave them a call. Brian took care of my vehicle and confirmed that Moose's Auto Tech was a good shop. He was very sympathetic regarding my situation and all it took was a few kind words to put me at ease. I was a bit worried about having to pay an arm and a leg for the tow, but I feel that I paid a fair price for the services and would definitely utilize Tacoma Towing again if in need. Thanks again Brian!

after dealing with AAA on the side of the road, called Tacoma Towing and they were there in 45…read moreminutes. Brian was very friendly and professional. went out of his way to get me to the dealership. highly recommend just calling them if you need a tow in the

The tow truck driver my daughter and I had today was amazing (I think his name might have been Kyle…read moregoing by the other reviews) and so kind during a very difficult and emotional time for her when she got into an accident and needed a tow home. Quality service is an understatement, he was so careful loading her car up all while reassuring her it could be fixed and even gave her the names of businesses near us that would give her a fair price. If we ever need another tow we're definitely using Edgewood Towing & Recovery!!

Prompt, pleasant, professional and super easy to work with. Towed my 2024 pickup to Auburn Chevy…read moreyesterday when it wouldn't start. Fair price too! Thanks Kyle. Steve

Graham Towing is a true premium tow service. I was staying at a cabin in Mineral, WA in March 2026…read moreand made the mistake of driving my SUV with worn tires a little too far off the unpaved driveway, where it quickly buried itself in mud. Zach answered right away when I called, clearly explained my options, and even offered to come out that evening. Since I wasn't in a rush, we scheduled a next-morning appointment instead. He arrived exactly on time, set up carefully on the soft ground, and had my SUV safely pulled out within minutes with zero damage and no issues. Zach and Graham Towing are professional, prepared, and easy to work with. They clearly care about the quality of their work and the customers they help, with the same attention to detail you'd expect from a top-tier mechanic or dealership. Their trucks are clean, well-maintained, and well branded. I would absolutely recommend Graham Towing as a first choice to anyone who needs a tow or recovery in the area.

Graham Towing is a scam! ....on 6/22/2025 my son and I was rearended by an impaired driver that the…read morecops let walk away I was out in my late father's old 75 F250 which he had owed since he bought it brand new in 75.....the officer called Graham Towing to remove my truck from the middle of the road since the drive line had snapped I asked the towtryck driver if he could just take it less than a mile up the road he said "yeah if I had four hundred dollars " I had no choice since I had none to help me I checked on my dad's truck daily got a abandoned notice by mail seven days after the tow saying we owed $1300 at this point I went to retrieve my belongings showed the original title the guy there said he could work with me on either the storage fees or the tow fee I don't recall I still would've had to come up with like $800 which I could not as we are on a fixed income and had paid our rent so I t was impossible so my dad's truck he worked and paid for back in 75 which it was supposed to be passed down to one of my sons we lost it too this tow yard it was a beater at this point but it meant allot to us !

Exactly service on time Respect good price…read more My car was broke down on the pump good time frame and he talked to me with respect and good price I would call him if my car was broke down again

Sold a "junk" car to "Rafa". They didn't show the first day, and it was a few days later we called…read moreagain, they came right out. Oh they were oh so impressed with this "junk" car, but would only give us the standard 350$ (might be less, my partner told me 350). Well, it's been a month or so since that tow away, (the vehicle ran well, just not reliable), and we've received a notice for renewal of tabs AND A TICKET!! SERIOUSLY!!! From the TACOMA POLICE! We did NOT sell this in Tacoma, did not sell it as a driver, did NOT DRIVE THIS VEHICLE IN TACOMA...EVER

I bought a Truck sight unseen from Jason because I was arriving from Mexico and needed a vehicle as…read moresoon as I arrived. Jason responded to all my inquiries promptly and handled the details for doing a Docusign title transfer and wiring of the funds. I admit that I was a bit nervous about doing this online (scammers are pretty sophisticated these days), but everything worked out great. The truck was delivered per my instructions with a detailing, oil change and full gas tank. Really excellent service, especially for this day and age. Highly recommended

Showed up in about half the time originally estimated. Very personable and knowledgeable. Alerted…read moreme to the fact that my battery should be replaced ASAP

We found ourselves in need of a tow due to a breakdown. The flatbed crew arrived well ahead of…read moretheir original ETA. They were courteous and professional. Our vehicle was quickly loaded and secured, and we were dropping off at the dealership before we knew it! If you find yourself in need of a tow, these are the guys to call!

Shepherd from STS saved the day, the week and the year. My Toyota Corolla got stuck in a small but…read moredeep hole,in beautiful South Tacoma where people are more cordial than other locals in the area. I took his towing equipment 60-90 seconds to pull out the car to safety.. Thanks again Shepherd

Called for a tow on 1/15/26. Danny Shepherd came out to do the tow. He tried to jump the car, but…read moreaccidentally did it backwards and reversed the polarity and caused a blown fuse and scoring. I saw him reverse the cables after sparks and smoke came up to try the other way. Car was towed to Lexus at Fife and they confirmed the damage and that it would cost over 1k to fix. Called Waqas Butt who may be related to the owner Arif Butt who told me that the employee did nothing wrong and that sometimes sparks and smoke can happen when trying to jump a car. Also told me that the car had a battery issue already and that it wasn't their fault. Car was fixed at Lexus, they replaced the battery as it was under warranty but I was charged $1055.85 to fix the blown main fuse. Has been incredibly frustrating that despite proof, Secure Towing is unable to take responsibility for an error they made. I have already followed up with Lexus as they were contracted with Secure Towing to do their roadside assistance and sent all the photos and documents they requested. I'm not worried about recouping the money as it was so obvious that it was Secure Towing's error that I'm 100% going to get my money back. But it was extra time and energy wasted due to actions of a dishonest company. If they're going to lie about something so obvious, what else would they lie about? Scummy business, stay far far away.