Called for a tow on 1/15/26. Danny Shepherd came out to do the tow. He tried to jump the car, but accidentally did it backwards and reversed the polarity and caused a blown fuse and scoring. I saw him reverse the cables after sparks and smoke came up to try the other way. Car was towed to Lexus at Fife and they confirmed the damage and that it would cost over 1k to fix. Called Waqas Butt who may be related to the owner Arif Butt who told me that the employee did nothing wrong and that sometimes sparks and smoke can happen when trying to jump a car. Also told me that the car had a battery issue already and that it wasn't their fault. Car was fixed at Lexus, they replaced the battery as it was under warranty but I was charged $1055.85 to fix the blown main fuse. Has been incredibly frustrating that despite proof, Secure Towing is unable to take responsibility for an error they made. I have already followed up with Lexus as they were contracted with Secure Towing to do their roadside assistance and sent all the photos and documents they requested. I'm not worried about recouping the money as it was so obvious that it was Secure Towing's error that I'm 100% going to get my money back. But it was extra time and energy wasted due to actions of a dishonest company. If they're going to lie about something so obvious, what else would they lie about? Scummy business, stay far far away. read more

Thank you thank you thank you "MARIO" it was a short distance but he was quick and very professional. Happy guy and loves his job... he saved the day for sure... thank you again.... read more

This driver didn't listen to anything I said Instead of towing the car to my dealer he insisted on to t trying to jump it, which wasn't the problem. When it started he suggested that we drive home instead of towing us the 1.1 miles to our dealer He was surly and argumentative. He gave me false information to avoid having to park in the dealers parking lot. Instead and against my request, he parked directly in front of the service bay. He also had us ride in our disabled car on the tow truck instead of in his cab saying he didn't have enough room. It is illegal to have riders in a car being towed or to park a tow truck a car in front of automobile service Bay. Also, I followed up with them to discuss the illegal actions and he denied they happened. I'm reporting this business to regulators including other comments made here. read more

Eric is a total prick he said we needed a different vehicle , so we waited four more hours just to find out we did not , he laughed about it, I would not recommend this company since they hire pieces of shit like him. I lost time with my kids that I barely see. Do not use this toeing companyz read more

Poor customer service. I am reporting that the driver, Eric with Secure Services Towing, was not helpful. The next day, I received a call from the collision company where he had dropped my car off. The following is their report; -Notes on Tow from 2-21-25 ro 91631void: Service Tech arrived Friday morning to find the vehicle unlocked in front of the shop. Per Sevice Tech, He left Thursday, 2-20-25, at 6 p.m., and the car was not on the property. That evening, the cleaning crew found the car at approximately 7:30 pm on 2-20-25 out front of the shop, unlocked and running, with keys in the car. The cleaning crew (not collision shop employees) found the keys in the car, turned the car off, and dropped the keys in the drop box. Further information on Tow: The vehicle was dropped off between 6 pm (when Tim M left) and 7 pm (when the cleaning crew arrived). The vehicle was left running, unlocked, with keys inside. VEHICLE TOWED IN LATE PREVIOUS NIGHT 02/20/25. TOW COMPANY LEFT VEHICLE RUNNING WITH KEYS INSIDE. CUSTOMER NOTIFIED read more

I needed a tow and AAA sent out Secure Towing to assist me. The wait wasn't too long and my driver, "Mike" was awesome! I see there were some negative reviews; however, my experience was excellent and I would work with Secure Towing again (especially with Mike). read more

Lazy driver arrive and would not tow my car because he said it was to low, the same company with a better not lazy driver towed the same car from Seattle to lakewood no issues at all when it was actually low. It currently is raised with plenty of clearance he was just lazy. I ended up having someone wait with my car and I was able to get my truck and trailer and get it home from Tacoma to lakewood. With no issues read more

Secure Towing Services - Towing Near Me - Dupont, Washington

Was connected to STS via AAA and had a really great experience. Waqas showed up promptly and made quick work of getting my 2003 Jetta jump-started and loaded onto the truck. My 2 y.o. son watched in awe and Waqas kindly let us pose next to the big truck with our car loaded on it. Thanks very much! read more

Shepherd from STS saved the day, the week and the year. My Toyota Corolla got stuck in a small but deep hole,in beautiful South Tacoma where people are more cordial than other locals in the area. I took his towing equipment 60-90 seconds to pull out the car to safety.. Thanks again Shepherd read more

My driving communicate with me throughout the process and he was extremely nice, fast and efficient !! Thank you Waqas !!

today we were refused a tow from this driver OR contractor (wa license plate: RPO2431) from AAA. We were told it is because we are at a storage unit when it is in fact a parking and storage unit. They also said if the car were on the street they would take it. The car has flat tires and has been parked here for sometime. We were assured from AAA that they would pick it up on a flatbed truck. Once the flatbed arrived, they refused us. This was our last tow in our contract and this was a waste of our time and efforts. read more

Secure Towing Services - Towing Near Me - Dupont, Washington

After waiting for another company who did not call or show up for 5 hours my warranty company called STS. Waqas called right away and showed up in a timely manner. He was professional and promised to take good care of my car. Waquas courteous, kind and professional. Highly recommend this company. read more

Secure Towing Services - Towing Near Me - Dupont, Washington

This company, Secure Towing Services, just dropped off a car in my residential neighborhood, right next to a park. There is clearly a person who is living in the car. They towed the car with the person in the front seat of the car the entire time (the tow truck driver even unloaded his suitcases and set them on the sidewalk.) When I called to ask if this was a normal thing for them to do, the man I was talking to avoided my question, then proceeded to interrupt me, and told me, "Not to get loud with him." Then he told me to call 911 or better yet the non emergency line and they will send someone out to TOW THEM!! He then told me not to threaten him when I said my next step will be to call 911. I cannot believe they would do something like this; he clearly doesn't live at the park!!! read more

Secure Towing Services - Towing Near Me - Dupont, Washington

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Wagas helped us out immensely. He was there quickly and got my car out quickly. Top notch service.

Absolutely the kindest, most helpful service provider Couldn't be happier with our service and I highly recommend to anybody who is in need of towing services. read more

If I can put zero stars I would. I would not recommend this tow company to anyone. The customer service is horrible. I was disrespected by an employee who refused to give his name so I wouldn't be able to report him. I waited for my car to be towed from 2am to 6:30am this morning. No one ever arrived , when I called to see if someone was on the way to me since I've been waiting the man stated " you're not the only one who is waiting for a tow you will stay in the middle of the highway" and cancelled my tow services. Horrible customer service I have never experienced anything like it. read more

Beware of a towing service that is called through triple AAA and tries to convince you to go through your insurance so you pay up front and they will conveniently store the car for you at their yard for a fee. After an accident, I believed the tow truck driver but called AAA when I got home because something did not seem right. AAA made STS bring my car to my home because the driver gave me false information. This is fraud. The driver was very kind, do not ever go through your insurance for tow unless you confirm with AAA. read more

I got a flat tire on the freeway and AAA sent out Luke from STS and he was amazing. He took great care of the car and was very friendly and reassuring. He definitely helped make a crappy morning a little better to deal with. Thank you Luke! read more

Contacted Triple A for a tow. STS was sent out to tow car - driver was told the car had no brakes - driver did not chain car but proceeded to get into car, turned car on and rammed my garage door twice. Called company and spoke to male who answered phone to report incident and he stated driver did not report the incident - Male at STS called back and stated he talked with driver who denied any and all responsibility - I would recommend not using this company for towing service read more

Ass holes, waited 4 hours after being told 2 waited for us then told us to our face sorry I canceled the ride. While being here. Just call a different company read more

The driver ran over my neighbor's planter pot, he than didn't tell me. After I called and asked them to pay for the pot, they said I didn't have enough evidence even though I have a photo of the smashed pot and the tire marks on my neighbor's lawn leading right up to the pot. Also, my neighbor's camera shows a time stamp of the plant being destroyed read more

Just had the misfortune of my brakes seizing up on the freeway. AAA sent Mario, the driver, who showed up within 30 min of my call. Mario was extremely professional and very courteous and polite. He made the experience easy and I would definitely recommend this company. read more

I can't thank these guys enough. I was stranded out in the middle of NOWHERE with no cell service. Managed to get to a place to call AAA.....they said they would get someone within an hour.....hour later, still nobody. Call back and they tell me that they are having a hard time finding a service provider......AND that I can call for my own tow and pay out of pocket and get reimbursed from them. WHAT??????? I was FURIOUS!!!!! Needless to say, I had to leave my car.......about 2 hours later I get a message saying the towing service was on the way......they were able to pick it up and towed it to my house, it was 1:45am. Can't thank them enough for going ahead and doing it being all late and everything. Thanks again! read more

Our car alternator went out on Saturday evening in Tacoma. AAA sent this company to tow our car. Mario, our driver, was wonderful. He knew the area and recommended we take the car to a different service place in Olympia and then dropped us off at my parents home nearby. He was very nice and make the stress of the evening so much better. read more

Mario came to my teenage son's rescue in the middle of the night and was so kind. Triple A dropped the ball on "emergency" roadside service and when Mario dropped my son at home 5 hours after I was not happy but Not his fault. Despite my disappointment with Triple A he offered to take the car to a repair location near by and drop the car for us. Thank you Mario! read more

Even though Google says they are temporarily closed but there are still signs around town and a Facebook page advertising their service. The issue is the number on the signs and the Facebook page is not for the towing company anymore but instead for someone's private cell phone. Please don't call the 4701 number they won't tow you. read more

My daughter called AAA to get assistance in changing the tire on our Toyota Highlander. She had my granddaughter with her who has special needs. The tow truck driver that came to help my daughter was Awesome. He was kind, patient and changed the tire quickly, but what was so special about him was how he interacted with my granddaughter to make sure she wasn't scared when he jacked the vehicle up and down. She said wheeee! I really appreciated the professionalism and care he took in making sure that my family was safe. Thank you. My daughter didn't get your name, but whomever you are, thank you from the bottom of my heart. read more

Great quick service in Tacoma on July 16 through AAA when my VW Passat got a flat. I was having a bad day and the tow truck driver made me laugh. He also showed me tips on how to change my tire. Super helpful! Definitely recommend. read more

Unsure if it was the owner of this business who was tailgating me and almost hit me as an ambulance was driving by. Or who honked at me because I wasn't driving through a green light fast enough, whilst continuing to tailgate me incredibly close, enough so I pulled over for your aggressive ass to pass. But it was an STS Tow truck driving through Port Orchard today at 11am (2/25/21). Shame on you. Way to be, sporting a company vehicle and driving like a dirt bag. If this was one of your employees, maybe consider having a talk with them. Anger management perhaps? Maybe a desk job is better suited for this person. Disgusting behavior from the average person let alone someone "doing their job." And if this was you, the owner. Just wow. read more

After heading to downtown Tacoma for an appointment I noticed my tire was flat. I called AAA to have my tire changed, after waiting nearly an hour a service man showed up and promptly informed me since my car is a Volkswagen that I needed a special tool to take my lug nuts off and he couldn't help me. He called a tow truck service and left. Patrick from Secure Towing Services arrived but quickly saw that it would not take a special tool and he had my tire changed out in less than five minutes. I am so thankful he was the operator that answered the call for my tire. I would highly recommend Secure Towing Services. They are kind, knowledgeable, and professional!! read more

I have not used there service ever but while drive off the Purdy Bridge tonight one of there drivers were driving very aggressively down the road and all the way down highway 16 towards Tacoma. Don't know about you but if I had a car to be towed I would want someone that would drive responsibly and not like that at all. Honking his horn at cars and weaving in and out of traffic in The pouring down rain!!!! read more

These guys gave an ETA that was nearly an hour off, they were early, and were unwilling to wait 5 minutes for me to get there, abandoning me on the side of the road. read more

We broke down on a Thursday night and as a AAA member, you never know what company will show up to tow. We got super lucky when Secure Towing Services and our driver, Mario came to our rescue. He was efficient, polite and took care of us right away. He was friendly and caring about our situation. It turned a horrible night into a good experience. We are grateful for Mario and will recommend Secure Towing to all our friends and family. Thank you so much! read more

We broke down on the side of I-5 and AAA sent jim from secure Towing Serves. He called us and made sure everyone was safe said he would be there in 12 min he got there in 9min. From the get go his main priority was to get us off the side of the I-5. We concerned to him that we had been on our way to drop our son off at his father's house in vancouver, wa and one of us had to stay back because our sons grandfather was on his way to us to take our son back to vancouver. When he heard that he took us to the local jack in th he box where he waited with both of us for over an hour until the child's grandfather arrived. He was funny and made all of us even the kids feel safe and relaxed. Usuring us that it was no problem at all. He then drove us back with our vehicle on the flat bed all the way to everett wa. Child got to his father's we got home safe. I would recommend anyone to this company! My wife was in tears from the hospitality of this man. God bless him. Thank you jim you are a great man. read more

Excellent service! Our driver, Bubba, not only showed up earlier than we were quoted, but was quick, friendly, humorous, and made the best of a upsetting situation. I would highly recommend using these services! read more

Secure Towing Services - Towing Near Me - Dupont, Washington

Filed complaint with USAA. Was told by USAA tow would arrive in dupont at 10:59. Called them immediately and was told yes driver would be here around 11. Driver called at 1044 saying still in Tacoma maybe another hour. Called main number back and was told "times are estimated ". from a customer stand point when I called initially if the estimate time was not accurate it would've been nice to know that. Will not be using this service. read more

Just great! Driver arrived even earlier than scheduled with the most impressive and upscale tow truck we'd ever seen. Robin was a great guy, really knew his business and expertly got our car on board and on the way. Highly recommended - especially in light of the posted reviews for other like services in our area! read more

As a AAA member it's the luck of the draw on who comes to help you out. I started to worry when they changed the company after I set up a tow for Bessy, my 21 year old Toyota Avalon with 304,000 miles (yes that is three hundred thousand). Well, as luck would have it, Secure Towing arrived AHEAD of the expected time! Wow first star! Robin was sharp, efficient and a treated Bessy with kid gloves. Second star! He patiently listened to my concerns (because of her age) and transported her over 64 miles home! Third star! I headed out in another vehicle and got home before Robin arrived, but not by much. He called me and I figured he was in the area, but no he already had Bessy off the truck and in my driveway. Fourth star! He made sure everything was ok and even checked her tires for me. Five stars all the way! Thanks so much. read more

So your flatbed #12 can out to my street to help one of your customers. He seemed to know what he was doing, besides ripping up a chunk of my front yard. Your customer may have been happy with your service. BUT I would have appreciated your driver coming over and letting me know what he had done to my yard. Instead he just drove away. read more

Broke down at 10:30pm, called AAA at 11:00pm they told us the tow truck would be there between 12am-2 am.....waited till 2, then was told our tow truck took another tow to Everrett and out be there at 4am....super great he showed up at 3:59 great service read more