We have been using this estate company for awhile now and they always have exceptional service and…read morewonderful products. Whether it's a pony car or lead Crystal every item is always great quality and the people who represent them are awesome, Dwayne especially. Thank you so much. We look forward to our continued relationship in the future. Highly recommend.

Make sure to read the contract very carefully. They told us that they would take their fees out of…read morethe total sales 1st and then do a 70/30 split with us getting the 70. They didn't do that and afterward pointed out how the contract reads. They had POOR communication with their working staff. The staff showed up the 1st day without a key and called my wife for one. They went into areas that we told the owners were off limits. They broke a board on our deck and didn't try to replace it. I was VERY DISSATISFIED with this company.

More disappointment. I wanted to support businesses in downtown Salem, and Vernon's has a nice…read morelocation and the staff is friendly. I brought in a diamond necklace that didn't hang quite right, it keeps facing the wrong way. The girl said she knew just what new setting would fix the problem. I was happy. I waited for months until I got the call that it was ready. It wasn't right. The new setting just kept the diamond from sliding back and forth along the chain, it didn't keep the diamond from turning backside-front. And now the chain has been cut and soldered to a fairly plain basket setting, in comparison to the sleek and sophisticated original setting. You know the bumper sticker around town that says "Keep Salem Lame"? Well, I feel like now I have a lame necklace, courtesy of Salem's most visible jeweler. The employee insisted that "the misunderstanding" was on my part, not the store's. Whatever, I still can't wear the necklace, hundreds of dollars later. (I've been going to jewelers for decades without this kind of problem; I won't go to Vernon's ever again. I waited a long time to make this review because I was trying to just forget about it, but the necklace was an anniversary gift and I hate that it is ruined.)

Shady owner. Took a gold bracelet here to resize - the young woman waiting on me said she'd have to…read moreget the owner to give me a price and they would keep it overnight for this and said she'd call me back. One week, no call. I call them, leave a message. No call. I finally get someone when I call, week two, and the woman tells me it would be very expensive to shorten. I ask when I can come get it. She will call me back. No call, three weeks. I leave a threatening message that I will be coming in and if I don't have my bracelet my next stop will be the police. Show up, no bracelet, relay my concerns. Young woman says it's in a locked office that she can't enter. Fine, get a call back that it's ready, go in and collect my bracelet. Three weeks to one month. During this I notice my voucher says "anything left longer than 60 days will be considered abandoned". So that's the scheme, I guess. Wonder how much merchandise there is ill gotten goods. Watch out, Salem, another disreputable store owner. On alert: Salem PD.

Love this place! Jackson Jewelers is a staple in Salem, Oregon. A family-run business, run by an…read moreincredibly kind family, who knows their community inside and out. They care passionately about what they do and have for many, many years! They do it better than anyone else in Salem! They care about the people they serve and work toward getting the perfect piece for the unique people they are helping. Jackson Jewelers helped my husband select our engagement and wedding rings over a decade ago and we've received top notch service every time we've stopped in for repairs, cleanings or other jewelry purchases!

I do not know if other customers react to the ambience inside the store or on the street the way I…read moredo. I am elderly, and remember a downtown very different from what now often looks to me like the Tenderloin. This is not the fault of this store, but circumstances now make entering like being processed into a high-security facility. The focus is now on high-end work, and general services like wristwatch band replacement are no longer available. The staff was faultless in civility and instead of saying no, we can't do it--as is so common nowadays--I was referred to another business which I happened to know was reliable. That is, it was informed advice.

This is a great local business with lots of experience. The owner spent time with me and gave me…read moreadvice on my project. I will definitely return and use their services again. Their website is also a huge source of information where they share their knowledge.

Very friendly and helpful people. Knowledgeable and skilled. Well priced. Truly the bestread more

We've had the privilege of conducting business with Brixius Jewelers on a number of occasions and…read morein every instance, we have found them knowledgeable, helpful and reasonable. We won't hesitate to return, and we recommend Brixius Jewelers to anyone in the nearby area.

Everything went well, we had a pearl necklace and bracelet restrung, not an easy task. It was done…read morewell, in a timely manner, and affordable.

A wonderful family business and great to do business with. They have a wonderful selection of…read morejewelry with competitive prices. I will definitely be using them again.

I stopped in this jewelry shop earlier today and Kandy was such a sweetheart! Not only is her…read morejewelry beautiful but she took time out of her day to draw a map of the local waterfalls for my friend & I as well as talk us through the route. If you're looking for gorgeous jewelry at a great local business go here :).

Repairs are not done on site. I didn't know if my experience was just "normal" for the industry or…read morenot so I didn't say anything at first after I had problems with the owner. But I have taken my wedding ring to another jewelry store just 20 minutes south and the final cost for repairs was HUNDREDS of dollars less than the quote I got from Silverton Jewelers and they succeeded in doing the job in less than 2 weeks while Silverton Jewelers had my ring for months and never got it finished. So I strongly recommend not using this store for repairs!

I was visiting the Willamette Valley, rightfully known as the valley of sickness, because of its…read moreoverwhelming pollen releases. I was there to help my family, but I had a huge allergic reaction to the pollen and became bedridden. It occurred to me that a local might be able to help me , so I went to this shop. Even though I wasn't buying anything, the proprietor was very kind and helpful. She told me about an urgent care in a neighboring town where I could get some help. She was a godsend. Also, the crystals and other items that she was selling were very beautiful and I wish that I had had the time to purchase some. But at least I wanted to leave this review to thank her for her kindness.

Super nice folks! I had dropped my wallet on the sidewalk nearby, and some Good Sams took it to…read morethis shop. Lacking an obvious way to track me down, they went to some trouble to get in touch with me, and now I have my wallet back! I am super appreciative of them, and their efforts. Really fantastic. Amazing, actually.